Worten Portugal Reviews 

They lost my prepaid order that was supposed to be a birthday present. Then for 10 days they couldn't resolve the issue and refund my money, I had to communicate with their inept support 4 times and each time their staff promised to send a coupon for future orders as compensation for the inconvenience, but never sent anything. Worst customer service I have ever experienced.

I will be as Honest as i can be
Regarding my last complain worten offered a 20% discount on a new boiler as the one i original order wasn't any more available after a month of waiting and a full payment was made
They booked the engineer without having the boiler

Using the 20% discount i order a new one (most expensive than the one before)
everything seen ok until today i have the engineers at home and no boiler deliver
They charge 25 euros for the visit and recommend another boiler
When i spoke to the online assistant she couldn't sort my problem and i couldn't contact the person

I just want to get my money back from the purchase and give the 25 euros that i paid today to the incompetence of the worten services


I also cancel all my order from Worten with the assistant on line an believe they will transfer the full amount i paid
I am very disappointing with the Worten services

My order number was 64285279
My Name is Antonio Caixeiro
I hope to have my money back ASAP as i have to use the money to by another one
Thank you

I have purchased my electrical appliances from Worten ever since it opened in Madeira and have always found the staff extremely helpful. They do their best to answer any questions and, if there are any problems, they quickly attend to it.

They are not able to deliver my fridge. After 10 days the delivering company still can not say when they will be able to deliver. Worten has no control over deliveries. Will never buy a big item from them again!!!!!!

Worten has a broken system.

I need a replacement piece for my oven, which literally just has to be clipped on. That’s it.

However, Worten claims that this is a “technical repair”, and that for this I will have to pay 40 euros for a technician to come home, and diagnose the repair + give me the cost estimate.

I have asked both the person in the store and the customer service for an estimate of the repair, as the price of buying this whole new oven new isn’t even expensive. They have REFUSED to give me even a range of what it will cost.

This means after paying 40 euros, I might have a technician come to my house, quote me a price for a new clip-in piece that might be around the cost of a new oven.

Refusing to sell the piece by itself is already shameful, but their technician system is a scandal.

Ordered a washing machine as they promised delivery between 8 and 2 pm 2 days later. Needed urgently as were flying home a week later. Waited in until 4 pm, never showed up. They claimed they couldnt find the apartment but any search on google maps shows exactly where it is. Customer services then would only re deliver a week later after our flight home. Guess the delivery staff wanted to go home early so decided not to deliver rather than actually do their job.
After apologising profusely and promising to deliver 3 days later, they delivered the wrong machine. I had paid someone to fit a machine only to discover it was not what i had purchased. You would expect them to deliver what i had ordered and cover fit it themselves but i am waiting for them to reply. Frankly this is worse than abysmal service.

SCAM SCAM SCAM SCAM!!!!!!

I ordered Kinderkraft products for my baby, the kinderkraft moov 2 and neste grow.

After receiving the order, we opened the box and we were so surprised. The stroller looked like a cheap plastic, same goes for the cot.

On top of everything, both of the front wheels of the stroller were broken and we couldn't use it.
I tried to get to Worten literally everywhere:
1.Email (no response)
2. Phone number (no response)
3. Facebook and Instagram (no response)

Now i see why the price difference is so big between Worten and the other sellers. I assume their products are fake made in china.

I will never ever ever ever again in my life order something from this company.

Our order number is 62654522.

I bought a Kinderkraft product from worten 2 months ago.
It never arrived.
Worten didn't respond to our messages.

Think again before ordering something from this company.

We bought a tv online to be picked up in store only to find it wasnt in stock so we bought a more expensive TV there and then and they said they would cancel and refund the the first ordered TV ....
its now march and even though i have been many many times to the shop in Lagos Portugal and tried to resolve by phoning the head office im now still 240 odd euros out of pocket as they havent really bothered and i dont think they will... Have all proofs of transactions and credit card statement .... id hate to think about there returns policy also

Horrible support, difficult to get hold of support, no info about delivery time of the products sold by worten, long delivery times. All email communication is with NO-reply email address. Finally was able to chat with someone passing the bot on the site but they terminated the chat without sending me the invoice that i need. Spending near 1k i was expecting more options for support than a useless chatbot.

The Word customer care service up to the extend refused to test an AirPod 2 bought from their store a month prior. Had to take to GMS to get it sorted out. I will never buy anything else from Woeron.

I have ordered a water heater with installation from worten. One of the worst mistakes of my life. The technician they sent to install it drilled through a water pipe and then blew half of a wall trying to fix it and it looks horrific now. Also both hoses on the heater are leaking water. It has been 3 days. The company worten hired to install it is ignoring my calls and I'm stuck in the loop of trying to get something from worten support. Couldn't imagine anything could go that bad.

update: Worten support has been completely useless so far. Everything their 'technician' did started to leak and flooding my apartment so had to hire another company to fix it. The bill was 350 euro to reinstall the heater and to fix the pipe and the wall. Never again I will order any services from Worten.

update 2: So far I have called Worten like 20 times and they just keep saying they will call me back and then they just silently close the complaint and I get an email to leave a feedback.

Two weeks ago I ordered a hob from Worten. I accepted a higher price to order directly from Worten because I wanted to be sure that I was ordering from a reputable company. After confirming the order and, of course, paying, I was told that I would receive an e-mail within 24 hours, informing me of the delivery time (2-3 days according to the website).
After 2 weeks I took the liberty of enquiring. In the chat, the employee explained to me that it was a system error.
Well, you don't order a hob just like that. I've been cooking on a camping cooker for two weeks now. And I still don't know when or if I'll receive my order! No communication, no apology, nothing!
NEVER EVER WORTEN AGAIN!
After I asked again today (3 days later and not them being in contact with me!) I was told, that they can't deliver it. It ONLY will take another 5 days to get the money back. Will keep you updated about!
At last something positive! After only 1 day I got my money back.

Ordered a lot of appliances in the same order, including 2 fridges, washing machines, dish washer, and more. Was promised delivery to my apartment. Instead everything was delivered to the ground floor. Called support “we will call you back”. Ok. 5 days later i get a call: “oh, hi, did you need any help?”
Spent extra 80 eur to find and hire another company to help me get everything upstairs.

I buy trontinente from worten.just 15 days after tyer wheels puncher,air out .I said my trontinente service need but worten man said can't service.Two time wheels puncher my 70 euro waste out side shop.i said now no want refund return my trontinente I want my cash .when staff member say I send your trontinente for service.im waiting from 22 days .after call me worten you pay 97 euro rupees otherwise no service.any body help me .I need help .Every day I went to my work 40 minutes by walk.i have no to much cash for buy new trontinente.my request please give me my cash . otherwise you exchange my trontinente. I'm so tired.every man say worten don't give your cash Nd trontinente. Clever staff members. I'm poor man help me. Help me.

Great website, great delivery logistics and great costumer support when a warranty needs to be activated.

This company has the WORST customer servce I ever encountered in my entire life!

We ordered a fridge online, and got a confirmation on a date for delivery. They never showed up, and we didn’t get any information before we eventually called ourselves. The delivery had apparently been scheduled for a week later.

3 weeks later we still have no fridge. We received one that was dented and they took our old one. We called to schedule a return for the the dented fridge, but no one wanted to collect it. Three attempts were scheduled before someone finally collected it.

Today was the last straw. We finally were going to receive our new fridge. The truck came but no one got out of it. We went downstairs and they said they would not bring it upstairs and that the delivery required a special team. Mind you, we have been on the phone and scheduled this 5 times, all regarding the same fridge - you’d think they would know to schedule a “special team” by now if it was needed.

This is our third week without a fridge. We have missed 5 days of work because of lack of communication and lack of willingness to bring the new fridge to our apartment. Absolutely disgusting service from the delivery/collection team.

we purchased a dryer in Nov 15 and it took over 2 weeks to get delivered. once it was installed it stopped working within 5 days. after several call they sent out a repair man on Dec. 19, he did not fix the problem. yet again we called 18 times and they assured me a person would contact me within 48 hrs. again no one called they also promised a repair within 7 days. 7 day came and went then they promised in 3 more days. i refused and told them to come and pick it up.
we had to purchase another one,
guess what they promised delivery on the 21 jan. i call to verify the delivery. and everything was on schedule. WELL GUESS WHAT no delivery. they said the driver could not find the address. who know if we will ever receive the Bloody thing.
PLEASE TRY TO USE ANOTHER COMPANY, UNTIL THEY GET THEIR SERVICE AND DELIVERY DEPARTMENT IN ORDER

I thank you for your reply. BUT IT WAS UNACCEPTAL when they did delive it the dropped it and left . I unbound and put in place. Worten and their service dept. Delivery department did not live up to expiation

We made multiple orders at Worten. Two of the orders had the same fridge (meant for two different houses) that were both supposed to be delivered at the same address. Worten only delivered one fridge. When we call them, they say they have proof (a picture of one fridge in our house) that the fridges were delivered. But they only delivered one of two fridges, and the pictures only show the same fridge. We have been calling them for 3 days. Every time you have to wait 15 minutes first, then you have to explain everything again, then they will say they have a picture of the fridge and then they say they will investigate further and call us back. Which they never do. You cannot reach them easily. They don't have a direct number to reach the right person (every time you have to explain everything again). They never call back (but they say they will every time), they make you wait 15-20 mins before picking up the phone, or don't pick up at all. They create a huge mess and you will just have to spend all your free time trying to solve it, without any cooperation from them. Do not order something at Worten online!