wowbox.uk Reviews 97

firstly worse customer service - do not return your calls been 5 days - used this company twice now - first order i phoned in advance as price for item was good and did not want problems - i checked with them that the chocolate would be in date - due to the number of bars - promised that they would be - got a box due to be out of date in about 10 days - only reason i checked the date was the chocolate tasted weird - had to send back for a replacement - even then a few broken bars and very few or no nuts in the bar - let that go until the second order was about 70% broken and a good 15% with the nut issue - sent email - got told it would be looked into - nothing done so phoned - as said 6 days - so review is for poor quality of product - poor handling of food product and no customer service

This was a very troubled purchase ; extra postage did not guarantee swift delivery. The goods were rather disappointing. The reaction from angry vendors reaction to my initial complaint; which was full of bad language and very aggressive ; made this a firm I would not deal with again
…. but I have just received a “thank you for your purchase ,and a 50% off my next purchase voucher “! 😂😂🤣😂
Which is nice of them !!!!

Excellent, efficient, informed, quick delivery & recipient over the moon with surprise gift of a hug in a box at a difficult time. Thank you.

Did what it said on the box, the only downside seems to be when you are trying to send a box direct to someone they require an email address for the recipient and treat that email address as though it belongs to the purchaser.

Really great idea for a gift! Easy to put together and I love that you get a choice of what to include in the box. Nice that the messages are handwritten too and all tracked with royal mail. My recipient will receive their gift today so hopefully they enjoy their treats.

Great idea to brighten someone's day. Lovely gifts to choose from and easy to use website x

1 star is based on the gift not being received. There was no tracking information for the Royal Mail tracking number. Cosy Gifts emailed me REQUESTING a Trust Pilot review based on my recent experience. I've just had 2 rude responses from the company as a result - see 1 below. (I notice some other customers haven't received their deliveries from Royal Mail either). I have requested a refund and provided the order details to Cosy Gifts. (I have only placed 1 order in the last few months so should be no confusion). ORDER #2490 WAS A WOW BOX ORDER AND HOW DOES THIS AFFECT MY CONSUMER RIGHTS ANYWAY? PLEASE REFUND ME OR ACCOUNT FOR THE ITEM NOT BEING RECEIVED. THANK YOU. You keep updating your reply but I have emailed previously with all the details and you have the order no above so no reason not to refund or organise a replacement order. THE RECIPIENT JUST DISCOVERED A NOTICE FROM THE POST OFFICE STATING INSUFFICIENT POSTAGE PAID AND SURPLUS PAYMENT REQUIRED TO HAVE THE ITEM DELIVERED!!! What a strange reply.

A great service! Queries dealt with very quickly and efficiently . Item received was as described and greatly appreciated by recipient. Wouldn’t hesitate to use again!

I was a little disappointed in delivery time and I still have no idea if this surprise to my daughter has been delivered!

Thanks for the delivery

Lovely gift, letterbox friendly so no need to be in for delivery

Choose Cosy Gifts at random online and was certainly not disappointed. From choosing my gift, the easy ordering process through to great communication and prompt delivery to my granddaughter on the day I requested, I would say an excellent and first class service. Would thoroughly recommend and will hopefully use again. Thank you so much 😊

I placed my order in the morning and it was dispatched the same afternoon. I had some communication with Cosy Gifts and they are extremely helpful and quick to reply.
Absolutely fantastic company would recommend to anyone and I will be buying from them again.

Really fast delivery and a hand written gift note to my poorly mother in law was lovely. Thank you :-)

What a great service. Perfect for sending a gift if the recipient may not be home. Lovely selection of things to send or build your own gift. Speedy delivery too.

Amazing customer service! So helpful quick to reply.
Amazing products will definitely use again!
Highly recommend.

Quick, easy ordering. Speedy delivery. Beautiful gift.

I sent the box as a gift to my boyfriend. He really enjoyed the box and loved the little bits especially the pocket hug. The only thing that I would say could improve was the quality of the image/vintage photo that I chose. It had a few blotches on it.