WOWCamera Reviews 

1,701
•
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Must admit had nothing but an excellent experience from them. Placed two two orders with them. First came through perfectly fine. Changed my mind and cancelled the second order and, although took a wh... See more

Rated 5 out of 5 stars

I don’t usually write reviews but I felt that girls at wowcamera certainly deserve a great one! Fab customer service, I was kept informed during the whole process , fast delivery and goods came in per... See more

Rated 5 out of 5 stars

Was a bit sceptical to be honest in the start to entrust an order worth about £2.4K with a online company I was using for the first time offerring one of the cheapest prices. Well, did receive items e... See more

Rated 5 out of 5 stars

Bought a DSLR from these guys. I’ll be honest I had read some negative commentary. My experience however was incredible. The amount of attention and interaction and prompt responses to any query f... See more

Company details

  1. Electronics Company

Information provided by various external sources

WOWCamera has been operating since 2008 as an e-commerce retailer specialising in discounted photography and smartphone products


Contact info

3.9

Great

TrustScore 4 out of 5

2k reviews

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1-star

No recent history of asking for reviews

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3.9

All reviews

(1,701)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth and Painless transaction

Smooth and Painless transaction. From ordering online to receiving the goods, it took less than a week and their customer support team kept me up to date regularly on its progress. My new Nikon camera and lens will now be put to good use and I will certainly be using WOW cameras again for any other photographic equipment I need in the future.

Don't be put off by some of the negative reviews; I wasn't and I am extremely happy with not only the cost but the service also.

9 July 2021
Unprompted review
Rated 5 out of 5 stars

Once again

Once again, I bought an excellent phone at an excellent price and received excellent service from Wow Camera.
I highly recommend.

6 July 2021
Unprompted review
Rated 5 out of 5 stars

Helpful Staff Member

Great patience and support from Sally T whilst trying to sort my Paypal account out. Once ordered arrived quickly. Well packaged. Would cetainly order from WOWCameras again.

5 July 2021
Unprompted review
Rated 4 out of 5 stars

Great Service

The service was excellent. The delivery was quick as advised. The customer service is great too. Happy with everything overall.

29 June 2021
Unprompted review
Rated 5 out of 5 stars

3 Flagship Phones…

I bought my 3 Flagship phone from wowcamera (Huawei P20 Pro, Huawei Mate 20 Pro, Samsung Galaxy S21 Ultra) and they never disappoint to deliver great phones at competitive prices. Customer service is responsive and delivery was hassle free. Recommended!

28 June 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely FANTASTIC!!!!

Absolutely FANTASTIC! I ordered my iPhone 12 on a Monday and it was tracked, signed and delivered on the Friday! Came unopened and brand new as stated. I can not thank WOWcamera for a fantastic fast service and prices which are unbeatable! I’m loving my new phone and will most definitely use WOWcamera again! 5stars and more 🌟🌟🌟🌟🌟🌟

27 June 2021
Unprompted review
Rated 5 out of 5 stars

True customer service!

I have ordered my second camera from Wowcamera - A Nikon D850. The first - a D500 arrived within a week and has been fantastic! When I placed my order for the D850 - I was contacted by the wowcamera team and they upgraded my delivery to UPS 2 day delivery free of charge - just as thank you for giving my custom again! That meant a lot to me. The team kept in contact each day to ensure safe arrival of my camera, which arrived, beautifully packaged as if I had bought it from a shop. Since then I have been using the camera everyday - faultless!

The upgrade in delivery, the continued contact and the care in which my camera had been sent to me speaks of a company that values its customers! These days that seems rare. Combine that with the competitive pricing…I for one will keep returning as a happy customer! Thank you everyone at wowcamera!!

25 June 2021
Unprompted review
Rated 5 out of 5 stars

Must admit i was nervous spending near 2k

Must admit i was nervous with such an expensive purchase after reading some reviews but never the less still went ahead.
I really cannot fault this purchase in any way, it was the cheapest available anywhere, it took only five business days to arrive from point of ordering, i was informed all the way of its progress, it was delivered by UPS and packaged secure and properly as expected.
The Camera was 100% genuine and in proper manufactures box etc, the charging equip is proper with no adaptors or plug converters,
Well pleased with my purchase!

24 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent all round customer service!

I have to be honest I was very apprehensive at first when ordering a camera lens from this website, as it did seem a little too good to be true. But lo and behold they really pulled out the stops!

The initial delivery was extremely fast considering it came all the way from Hong Kong!

After changing my mind I decided to return the product and was dealt with amazingly over email. I received a full refund in good time.

I will definitely be looking to use these guys again and would highly recommend :)

23 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service (Thank You Sally Turner)

Must admit had nothing but an excellent experience from them. Placed two two orders with them. First came through perfectly fine. Changed my mind and cancelled the second order and, although took a while, was refunded without quibble. Customer service was fantastic, specifically Sally Turner who dealt with all and every query and kept me updated on both orders the whole way through. Will certainly purchase from them again!

21 June 2021
Unprompted review
Rated 5 out of 5 stars

Great service

After all the negative reviews I still decided to give them a chance. I payed with PayPal to cover by back just in case!
I have order a canon lens which is usually hundreds of pounds more on other website. I have received it within 5 working days with UPS. I am really impressed, I highly recommend.

15 June 2021
Unprompted review
Rated 1 out of 5 stars

Advertised as UK Stock with full UK…

Advertised as UK Stock with full UK Apple warranty and UK Repairs. DO NOT BELEIVE WHAT YOU READ. iPhone was from Hong Kong stock, and carried no Apple warranty in UK. Only way to repair iPhone was if I travelled to Hong Kong. WowCamera not interested.

They only accept Paypal to reduce their chance of you getting a refund under the section 75 of the Credit Card guarantee as Paypal only protect you for 6 months where Section 75 protects you longer. BEWARE OF THIS.

TO RESPOND TO THE BELOW so buyers can have a clearer picture of this issue

At time of buying the phone the website clearly stated EU or UK stock, however has been updated to say Import stock - so Beware.

Before buying ask Apple, yourself, if Hong Kong stock iPhones are fully protected in UK and they will confirm it is not, this is due to it having a dual SIM and they can't repair with in UK. I had extreme hardship trying to sort this during COVID when shops where closed and Apple Telephone support stated I can only get the phone repaired at a Apple Shop, on the Apple stores reopening I attended and was told by them they couldn't repair due to the Dual Sim. Recontacted Apple Telephone Support who basically said they can't help due to it being Hong Kong Stock. After lengthy research finally managed to contact Apple Support in Hong Kong who stated it can only be repaired in Store in Hong Kong and as they can't offer post in support from UK I need to attend in person, a long way and expensive trip just to get a iPhone repaired, unless you are going next holiday!! Please do your research prior to purchasing to confirm this as WOW Camera wash their hands of any help and just state what the stated in their reply!!!

Paypal is widely used however your credit card guarantee of security (Section 75) against purchase is removed due to you using a 3rd party platform like Paypal, again I will leave you to research and confirm prior this to purchasing!

Please note if the phone was EU Stock as promised within their FAQ at time of purchase (which has now be changed to Import and EU Stock) my iPhone would be covered so some purchasers who are leaving 5 star reviews, as Tee Did, you don't have an issue.

On receipt of your Iphone check your model number which confirmed what iPhone stock you are getting and this will confirm if you will have issues 9 months later after leaving your positive review if you will have issues like ourselves.

All I say is do your research as mentioned above and confirm your phone is either UK or EU stock or you will have issues later if it develops a fault.

4 June 2021
Unprompted review

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