wpmudev.com Reviews 3,098

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, making interactions pleasant and productive. The customer service is frequently highlighted as outstanding, with many people appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and reviewers are particularly impressed with the quick response times and the smooth website functionality. However, some customers also noted issues with the website, describing it as clunky and overcomplicated, especially when trying to upgrade plugins or manage multiple administrator accounts. A few other people also felt that the support was unhelpful, mentioning receiving generic responses and experiencing problems with hosting disappearing from their accounts.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, consistently praising the support team's responsiveness,... See more

Website

Customers had positive experiences with website management and hosting. Many reviewers praise the platform's... See more

Service

Consumers find service to be positive, consistently delivering exceptional support. Many reviewers praise the... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick and helpful responses,... See more

Based on these reviews

Rated 5 out of 5 stars

Alfredo Loyola helped me fix some text inconsistencies on my website that needed to be standardized. He used Better Search Replace to update everything across all my pages quickly. Checked the l... See more

Company replied

Rated 5 out of 5 stars

I have been using the very good plugins for a very long time. Now I have also migrated the last websites to wpmudev hosting. The normal plans are certainly enough for small projects. But even the sma... See more

Company replied

Rated 5 out of 5 stars

Used the wpmudev pro plugins for may some years, its my chosen default option for optimization plugins. Now im currently start using the hosted solution. The support was great, helping all the process... See more

Company replied

Rated 5 out of 5 stars

WPMU Dev is an amazing company with an amazing service. Every single time I asked for help, they provided it quickly and with no strings attached. I used their Forminator Quizzes plugin, which is very... See more

Company replied


Company details

  1. Web hosting company
  2. Software company

About wpmudev.com

Written by the company

The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform.

Since 2006, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.

We’ve earned SOC 2 Type II Certification, a rigorous and universally recognized security compliance standard, established and verified by the American Institute of CPAs (AICPA). Passing a compliance audit at this level means we’ve maintained an incredibly high standard of security with all of our products. We’ve demonstrated we have the necessary systems in place to secure your data and ensure constant system availability. Check this link for more information: https://security.incsub.com/

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Guido’s patience and knowledge helped…

Guido’s patience and knowledge helped me through something I’d been struggling with all day.

25 February 2025
Unprompted review
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Reply from wpmudev.com

Hey Abby!

Thanks a lot for the kind words about our support hero Guido! That is very much appreciated :)

Rated 5 out of 5 stars

The support here is incredibly good!!

The support here is incredibly good!!! migration of 4 full websites done fast. I wouldn't have known how to do it, but absolute everything was taken care of ! Thanks a million

25 February 2025
Unprompted review
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Reply from wpmudev.com

Hey there,

Thank you so much for the excellent feedback!

Rated 5 out of 5 stars

Wajid was amazing

Wajid was amazing ! he quickly knew the issues on the website and helped me fixe it.
5 stars service, thank you

25 February 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Hey Ahmed,

Thank you for the kind words about our support! We really appreciate it.

Rated 5 out of 5 stars

Alfredo Loyola: Painstaking Competence to the Rescue!

Alfredo Loyola spent 2.5 painstaking hours with me investigating why WPRocket wasn't caching - including helping me set up a staging site for a plugin conflict test.

When we found the offending plugin and got rid of it, we still had a high LCP score, and since that was the reason we were in there, he continued to help me narrow the issue down to lazyloading images above the fold and advised we turn Autoptimize's feature to ignore the first 4 images above the fold.

The site was returned to top performance - Thank you so much, Alfredo! You're the best. (And a hearty thank-you to Alfredo's many WPMU DEV colleagues who worked the problem with me during the past week. VERY much appreciated.

24 February 2025
Unprompted review
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Reply from wpmudev.com

Hey Rob,

That's awesome! Thanks for taking the time to share your experience with our support heroes :)

Rated 5 out of 5 stars

Support extremely fast and helpful

Support very helpful. Answered my questions immediately. Resolved my issues.

22 February 2025
Unprompted review
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Reply from wpmudev.com

Hey Bob,

Thank you, we're really glad you had a great experience with our support!

Rated 5 out of 5 stars

Great support

Great support, got helped immediately with an SSL issue for a newly connected domain. Friendly support.

21 February 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Hey Glenn,

Thanks a lot for your kind words! We're just happy that our services help :)

Rated 5 out of 5 stars

Grea support

Luigi was extremely helpful! The very strange glitch is still a glitch, but at least we have a workaround for now.

18 February 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Hey Kim,

Thanks a lot! We're glad that our support hero Luigi helped out!

Rated 5 out of 5 stars

Quick response

Quick response, knowledgeable staff, lots of real-time feedback.

18 February 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Hey Dmitry,

Thank you for the great feedback!

Rated 5 out of 5 stars

Luis Cardenas was awesome

Luis Cardenas was awesome. Something was off with the Smush it plugin. He fixed it and now it's working great. Thank you!

16 February 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Hey there,

Thank you for the great feedback about our support hero Luis! We really appreciate it :)

Rated 5 out of 5 stars

WPMU Support is always awesome!

WPMU Support is always awesome and I love the fact that you know your issue will get resolved. Great team!

15 February 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Hey Trace,

We appreciate your kind words - thanks for taking the time to share your experience :)

Rated 5 out of 5 stars

Super helpful support

Super helpful support! Patiently waited for me and guided me through the necessary processes.

14 February 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Hey there,

Glad to hear you've had a great experience with our support! Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Quick and helpful support

Quick and helpful support! The agent knew their stuff and was nice about it. Thanks!

12 February 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Hey there,

Thanks for the great feedback! We really appreciate it :)

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