WPX Reviews 

3,629
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable support team, emphasizing that knowledgeable live agents are always available around the clock to resolve complex technical issues and website errors efficiently. Many consumers also appreciate the exceptional hosting performance, noting that the platform ensures smooth website operation, reliable speed, and an intuitive dashboard for managing their domains. However, some customers also noted frustrating delays, communication gaps with staff, and unresolved technical problems regarding site maintenance, malware removal, or service requests. A few reviewers experienced difficulties with migration processes or unexpected charges despite earlier promises, leaving them disappointed with the overall handling of specific requests.

What people talk about most

Customer service

Customers had positive experiences with customer service, expressing deep satisfaction with the fast,... See more

Website

Reviewers highlight positive aspects of website performance, noting great uptime, fast page loading speeds,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that consumers consistently experience helpful... See more

Service

Customers consistently note positive experiences with service, highlighting fast expert support, incredible... See more

Response time

People report positive experiences with response time, frequently praising the immediate live chat assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an issue that drove through the weekend and was resolved via chat as a last resort. WPX customer support is what all support should be based on. Knowledgeable and properly empowered people (not AI... See more

Company replied

Rated 5 out of 5 stars

I've been a freelance/small agency service provider for years. This host is actually what I'd consider a trade secret. I don't reveal it. At least not without getting dragged down and beat. I keep it... See more

Company replied

Rated 5 out of 5 stars

I've been with WPX for 4 years and I must say this company is extraordinary! The customer service is fast, knowledgable, professional, and the pricing is great too. I moved to WPX after being with Go... See more

Company replied

Rated 5 out of 5 stars

WPX is a very high quality hosting company with live customer service rather than bots. I have worked with WPX for two years and have never had a single issue. Security is high priority and they are a... See more

Company replied


Company details

  1. Web hosting company
  2. also in
  3. Business-to-Business service
  4. Cloud Computing Service
  5. Ecommerce solution provider

Written by the company

With over THREE THOUSAND 5-STAR reviews here on Trustpilot from real, LONG-TERM customers, TOP TIER speed performance year after year in independent testing by Kevin Ohashi (viewable at wphostingbenchmarks.com) & Matthew Woodward PLUS sub 30-second live chat average response time, FREE malware removal, FREE speed optimizations, FREE high-speed CDN & FREE site migrations in 24 hours or less, why would you accept mediocre WordPress Hosting any longer?


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(3,629)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Starts Every Time

5 starts every time! Wpx has never disappointed me with their customer support. Their help is absolutely unmatched. Today I received support from Ivaylo and I can't tell you how much help I had. My problem was solved in less than 10 minutes on each problem I had. WPX will forever be my go-to hosting provider for myself and the clients I work with!

7 January 2025
Unprompted review
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Reply from WPX

Thank you for your wonderful feedback Maria! 🌟 We’re thrilled to hear about your 5-star experience with WPX and props to Ivaylo! Your trust in us as your go-to hosting provider means the world to us. We're always here to help you and your clients whenever you need!

Rated 5 out of 5 stars

Still fantastic service

I've been with WPX since Oct 2017 and am still continually surprised at just how unbelievably great their support service is. Even on 28 Dec, at the height of the holiday season, a knowledgeable and helpful support agent (Elena) responded to my request for help within 15 seconds. And being WPX, a response is not simply giving answers to questions, but providing helpful action. Elena not only answered by questions about DNS changes I needed to make to migrate my email service, but she then did them and also set up my email accounts. Amazing service! I've dealt with multiple web hosting services over the last 20+ years and WPX blows them all out of the water on both service and value. Wouldn't go anywhere else.

28 December 2024
Unprompted review
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Reply from WPX

"Blow them out of the water" might just be our next office slogan—love it! Thank you so much for your amazing review, Mark, and for trusting us throughout these incredible 8 years. We’re thrilled to have you with us and can confidently say, the best is yet to come! Stay awesome!

Rated 5 out of 5 stars

WPX support is the reason I use you…

WPX support is the reason I use you guys. You guys are the best support I have experienced with any software company, not just hosting, but any software. Thank you for that. I have used WPX for 3 years now and will continue to use them for all of my sites

27 December 2024
Unprompted review
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Reply from WPX

Thank you so much for your incredible review Adam! Knowing that our support stands out not just in hosting but across all software companies truly means the world to us. You’re the reason we strive to be the best—thank you for being part of our WPX family!

Rated 5 out of 5 stars

I'm impressed

I'm impressed. Had many of the "big names" over the years, and always poor-fair support. Support here is INCREDIBLE! Their pricing is a bit pricey, but worth it if you value a good hosting company with the best support available! A++++++++++

24 December 2024
Unprompted review
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Reply from WPX

Thank you for sharing your experience Wayne! While we aim to provide the best hosting solutions, we believe world-class support makes all the difference. Your trust means everything to us, and we love the score A++++++++++! Stay awesome!

Rated 5 out of 5 stars

Their are a fab hosting company

Their are a fab hosting company, but the main thing is their tech support actually knows what they are doing.

17 December 2024
Unprompted review
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Reply from WPX

Thank you so much for the fantastic review Sebastian! You’re amazing—keep being awesome!

Rated 5 out of 5 stars

WPX hosting is the best company I’ve…

WPX hosting is the best company I’ve ever worked with for hosting. Their customer service is the best ever!,

15 December 2024
Unprompted review
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Reply from WPX

Thank you for your review, Matt! Welcome to WPX, we're thrilled to have you with us! There's so much more exciting stuff ahead, and it only gets better from here. Stay awesome!

Rated 5 out of 5 stars

WPX goes Above and Beyond

I can’t say enough good things about WPX Hosting! Their support team is hands down the best I’ve ever dealt with. I had an issue with DNS settings, and within seconds of reaching out, Nikolai was there to help. What really impressed me wasn’t just how fast they responded but how patient Nikolai was. He didn’t just fix the issue for me—he actually explained what he was doing and taught me a few things about DNS in the process. It felt like talking to a friend who genuinely wanted to help me understand.

If you’re looking for hosting with lightning-fast support and people who care, WPX is where it’s at. Huge shoutout to Nikolai for going above and beyond!

5 December 2024
Unprompted review
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Reply from WPX

This just made our day—thank you so much for the amazing shoutout to Niki, Keith! 🙌 Thanks for being part of the WPX family and for sharing the love—hosting heroes like you keep us inspired every day. 🚀

Rated 5 out of 5 stars

Been a customer 10 years; not going anywhere

WPX remain great. In a world where hosting companies are often bought by investment groups and then cut to the bone, WPX remain incredibly good at support and very good at hosting. For cost effective, fast and well supported hosting (without some of the bells and whistles) I really recommend them. I now have 45 websites hosted with them.

4 December 2024
Unprompted review
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Reply from WPX

Wow, thank you for being with us for 10 incredible years Matt! 🎉 Knowing that it’s making a difference for you is everything. Here’s to many more years of hosting greatness together—your trust and recommendation keep us going strong. 🚀

Rated 5 out of 5 stars

Epic customer service every single time…

Epic customer service every single time I need help with literally anything. Every company could learn something from these guys. They go WAY above and beyond the usual scope of business. Love these guys!

3 December 2024
Unprompted review
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Reply from WPX

Thank you for your amazing feedback Lance! We love having you as part of the WPX family! Stay awesome!

Rated 5 out of 5 stars

I've been with WPX for years now and…

I've been with WPX for years now and they go above and beyond for their services. What i've loved over the years is the instant support and have helped me sort things out straight away without having to go to resources or read things which frustrate me. They do it right then and there. Couldn't recommend them enough...

30 November 2024
Unprompted review
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Reply from WPX

Thank you for your incredible feedback! It’s always our goal to make things seamless and frustration-free. We truly appreciate your recommendation!

Rated 5 out of 5 stars

over the years I have used many hosting…

over the years I have used many hosting companies and in my opinion wpx although it's a little expensive for me its worth it, great service and amazing support. Being able to have help in a matter of seconds it's worthless.

26 November 2024
Unprompted review
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Reply from WPX

We appreciate the love! At WPX, we’re all about keeping things fast, smooth, and stress-free. Glad to hear our support squad has your back—you’re what we’re here for! 🚀"

Rated 5 out of 5 stars

Nikola was polite and professional

Nikola was polite, curteous and incredibly helpful. Most certainly worthy of far more than a 5 star review. I was impressed by the agents knowledge and speed in which the matter was resolved.

Outstanding.

19 November 2024
Unprompted review
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Reply from WPX

Thank you so much for your incredible feedback Derek! Always a pleasure to hear when one of our team members goes above and beyond. Stay awesome!

Rated 5 out of 5 stars

Ivan G at WPX.NET provided exceptional…

Ivan G at WPX.NET provided exceptional support—quick, friendly, and highly professional. He resolved my issue seamlessly and went above and beyond to ensure everything was handled efficiently. Outstanding service like his is a true asset to WPX.NET. Thank you, Ivan!

19 November 2024
Unprompted review
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Reply from WPX

Dildar, your kind words mean a lot, and I’ll make sure Ivan knows how much his efforts are appreciated. Thank you for your fantastic feedback!🌟

Rated 5 out of 5 stars

The BEST website hosting.

The BEST website hosting.
I've been with WPX for over a year now and transferring to them has been such an easy process. They took care of everything for me and made it seamless. Their customer service is exceptional and Maria went above and beyond to help me fix my website when it had issues with a Wordpress update. A huge thank you for being so responsive. When you want to chat to a human straight away - you actually can.

16 November 2024
Unprompted review
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Reply from WPX

Thank you for the amazing review of WPX and the shoutout to Maria! Emily, reviews like yours truly brighten up a chilly November day, and we’re incredibly grateful for it. Stay awesome, and here’s to many more fantastic years ahead! Cheers! 🥂

Rated 5 out of 5 stars

Outstanding

By far the best customer service ever. My ticket on this occasion was handled by G.Jekov in the Security & Optimization team and I do not have words to them them for their input and expertise.
THANK YOU SO MUCH,
With very best wishes,
Electra

12 November 2024
Unprompted review
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Reply from WPX

Thank you, Electra! 🌟 As our newest addition to the Security & Optimization team Georgi will be thrilled when he sees your review! Thank you for the kind words and here’s to many more smooth, secure, and optimized moments ahead!

Rated 5 out of 5 stars

Nadezhda is a Tech Savvy Miracle Worker

I cant say enough about Nadezhda. Anyone else would have given up or transferred me to another techie. She was amazing, went beyond the call of duty for me as I am not tech savvy. She never gave up on me. NEVER! I applaud her knowledge and intelligence. She needs a day off because of me. she was terrific.

11 November 2024
Unprompted review
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Reply from WPX

Major props to Nadezhda! Patience, skill, and total dedication for her doing the extra mile, what a superstar! 🌟

Rated 1 out of 5 stars

It's definitely my worst experience…

It's definitely my worst experience with WPX. Their Hosting Security & Optimization team set a limitation on my business website, blocking Googlebot and bingbot from accessing my site WITHOUT my permission. They did send an email about this action, but by the time I saw it, my website traffic had dropped by 30%, and now the traffic has dropped by over 70%. One more thing: I bought the Elite plan. It's an absolute nightmare. I'm looking for a stable WooCommerce hosting for a large website. If you have a large website, try another hosting service.

11 November 2024
Unprompted review
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Reply from WPX

Hi Jack,

I have investigated your case and found that we did make a terrible mistake with the rule applied to your site.

The staff responsible for that have been disciplined and you have my sincere apologies for that error and the trouble caused.

Regards
Terry Kyle
Co-founder, WPX.net

Rated 5 out of 5 stars

Gold standard for Hosting Customer Service

I have been with WPX for a few years, and their service is really a gold standard for me in terms of hosting companies. I have been with many others, and WPX is incredibly quick, efficient, and skilled. Even when I have had issues that aren't directly related to them, they have gone out of their way to help me. I just had an issue with a migration that would have led to lots of re-work if we didn't resolve it, and it was fixed in a couple of minutes by Nikolay. Thank you for the years of excellent service. Please keep it up!

7 November 2024
Unprompted review
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Reply from WPX

The gold standard in hosting? Well, I must say that sounds really nice Nate, what a compliment! Huge shoutout to Nikolay for stepping up and saving you from a major headache! Here’s to many more years of stellar service! 🙌🏆

Rated 5 out of 5 stars

WPX are very professional, knowledgeable and helpful

I am new to WPX and have spoken to more than 1 person from customer service. I find they are prompt and efficient, very helpful and co operative. They explain things well. Highly recommend them, very professional.

4 November 2024
Unprompted review
WPX logo

Reply from WPX

Thank you, Liz! We appreciate every word of this review—it means so much to the whole team! Here’s to many more great years together! 🚀

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