Wraith Energy Reviews 63

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the products for their high quality and delicious, varied flavors, often highlighting the absence of a chalky texture found in other brands. Many appreciate the energy boost without the sugar crash, finding the taste superior and the balance of flavors spot on. People also commend the fast delivery and the overall positive experience when ordering. However, some customers have expressed dissatisfaction with the order and delivery process, reporting significant delays and unfulfilled orders, with some customers having difficulty resolving issues due to lack of response. A few other people also felt that some products had a grainy or powdery consistency, despite various mixing methods, and that certain flavors lacked description or were unappealing.

What people talk about most

Product

Customers consistently note positive experiences with product quality and taste. Many praise the wide variety... See more

Quality

Clients share positive opinions on quality, frequently praising the delicious and high-quality products. Many... See more

Order

Reviewers mention ambiguous feedback about order. Some customers report positive experiences, with fast... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While many customers praise fast and reliable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A Twitch streamer I follow promotes Wraith and it's energy products and I had been meaning to try them out since the standard canned brands were just becoming unsustainable financially. Admittedly I d... See more

Rated 5 out of 5 stars

Brilliant website with great offers always available,fast delivery and email support.I tried the orange sherbet and it’s up there with my favourite Wraith flavours for sure,just sweet enough with a ni... See more

Rated 5 out of 5 stars

This was my first time ordering from Wraith Energy (recommended by family), though I’d already tried a few of their drinks before - and loved them. Royal Mail were just a bit slow with tracking... See more


Company details

  1. Soft drinks shop

Written by the company

Gaming Energy Drink — Wraith keeps you on top of your game for longer. Over 25 flavours and packed with vitamins. Wraith Energy: The Best and Most Affordable Alternative to Typical Energy Drinks. Here you can read Trustpilot Customer Service reviews for Wraith Energy.


Contact info

3.9

Great

TrustScore 4 out of 5

63 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 2 out of 5 stars

I normally drink Sneak

I normally drink Sneak but thought I’d give Wraith energy a go as they had a discount on. I went for peach ice tea as I enjoy the Sneak equivalent, but sadly found Wraith to be chalky. The flavour is good, but the texture is grainy and unpleasant to drink.
This is the only flavour I’ve tried, so could be the exception.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Great fun brand

Absolutely love wraith energy, top company with a top product.

They charge their customers less than the competitor brands.

The community pages are fun amd the customer service is next to none.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

Tried this recently as a fizzy pop fiend trying to cut out fizzy drinks but still require high caffeine. The flavours are great although I add slightly more water than advised. Shipping was fast. Communication was amazing. Some reviews complaining about the texture and the drink being grainy but my experience was the total opposite and it's a much smoother texture than any other powdered drink I've tried in the past. Top notch product. Have already ordered more.

1 February 2025
Unprompted review
Rated 1 out of 5 stars

Awful texture, overwhelming flavour, underwhelming shaker

I've tried other brands but was really interested in trying Wraith when I saw they had a Terrifier collab. The reviews all seemed quite positive, good flavour selection and choice of shaker, including the Terrifier one, on the trial bundles so thought I would get one before committing to the big tubs.

The shaker itself, whilst nice that it's Terrifier branded, is very cheap and flimsy feeling compared to other brands. It just comes with a little wire ball inside rather than others that have built in systems for the same price. On delivery all the samples were just inside the shaker and the shaker was wrapped in paper in a plain shipping box. I get that this is cost saving and reducing packaging but even to have some sort of branding whether it be the box or paper, useful info or a thank you card, when opening the box (which other brands do for a similar price point) would have been nice. One of the samples I ordered was also missing and I received a duplicate flavour instead.

I contacted customer service to query and they advised that the missing flavour was currently out of stock, which is why I'd received a duplicate, but that they would send me a code to get one free when I ordered again if I wanted. This I appreciated until I actually tried it...

The flavour is very intense! Even adding more water than advised, but the major problem is the texture! Despite adding more water and endless amounts of shaking I still had this thick, grainy texture that I've never experienced with any other powdered drinks and made it undrinkable. I also found the shaker itself extremely difficult to open to the point where I was using both thumbs to try and push it open using so much force that it actually hurt and I had to try and cushion with my hoodie sleeves.

I went back to customer service, to see if maybe I was doing something wrong with mixing, and/or maybe I had a defective shaker, only to be told that this is normal for powdered drinks and they all have texture to them which isn't true having tried multiple brands. Also that it's normal for the shakers to be "a little stiff" when you first use them. There's stiff and there's being in physical pain trying to open something, that's not right either.

I appreciate the speed in which someone got back to me but the answers I received were not helpful, considering there's nothing on their website about there being a texture to their drinks either. Also if you want to return anything unsealed you have to pay the postage and a 15% restocking charge.

I'm just overall very disappointed by the product itself and lack of information from the website regarding something as basic as the texture of their product. This would have prevented me from buying in the first place. Also that an item I ordered was out of stock so I'd receive a replacement without any option to choose said replacement either or partial refund instead for the missing flavour. Instead only being offered a voucher to get it for free if I purchased from them again which, after this whole experience, I definitely wouldn't.

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Great flavours for a decent price!

I've been buying a lot from wraith lately and I gotta say they have some amazing flavours! I also appreciate the fact they restock their flavours often (unlike a certain energy drink company that relies on FOMO)
And the fact wraith tubs are decently priced too makes it even better!

They also have awesome customer service and have helped me out straight away when I've had any issues or questions.

12 September 2024
Unprompted review
Rated 1 out of 5 stars

Quite scummy behavior to be honest

Overall I was going to give 3 stars.

The energy drink itself in the flavors I tried so far were really good, and the product itself does a great job. 4.5 stars.

The shaker I ordered looks NOTHING like the pictures. Clear false advertising. I then left a 2 star review on the site for said falsely advertised shaker. THEY ONLY POST THE GOOD REVIEWS!!

Honestly a ridiculous company, it can't have been hard to either post actual pictures of the shaker, or make them the colour they're advertised as? Their main product itself I would have been a returning customer for. IF they didn't filter out poor reviews I probably still would have bought more tubs in future

21 June 2024
Unprompted review
Rated 1 out of 5 stars

No customer support.

No customer support.

When I first started getting Wraith the customer support was great as were the products. Now however there is simply no customer support. I have sent multiple emails and they never respond.

7 May 2024
Unprompted review
Rated 5 out of 5 stars

I basically never leave reviews here…

I basically never leave reviews here but wraith customer service has gone above and beyond.

I submitted an order to wrong address, and they corrected that happily and no problem at all, even though it was me that made the mistake-

unfortunately when the order arrived it was missing a tub, and as soon as I let them know, they shipped a replacement and threw some free samples in there as well as a 'sorry"!

Have never had such a pleasant experience dealing with customer service before.

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Pupi Love Will be buying regularly...

So, I was skeptical regards this, as Sneak had been a complete letdown.
Can I just say, the Best consumer service I've ever received, epic shaker & the flavours,,,JEEZO.
my current favourite is Cult Candy.
It's...just......yum!

The sneak sour apple had too much of a powder taste.
Wraith Sour Apple is my current drink & I will definitely get more of them.
I bought a tub of PornStar...but my next tub will be the cult candy.(I can't praise that enough.)
They keep to their word about zero crash
They keep to their word when you get hold of them.
Great company....
& I would work with them in a heart beat

5 March 2024
Unprompted review
Rated 5 out of 5 stars

GOATs of the energy drink scene

I've been using wraith for a good two or three years now and I'm a huge fan of their products. No one creates flavours like theirs. (RIP Emerald Abyss)

One of my tubs went clumpy, they sent me a replacement. Shaker broken? Sent me a replacement. With any other brand, they would do nothing in these situations, so I honestly cannot praise them enough. Thanks team, keep up the amazing work.

10 January 2024
Unprompted review
Rated 5 out of 5 stars

Wraith Energy is a game-changer

Wraith Energy is a game-changer! As a gamer, I've tried countless energy drinks, but none compare to Wraith. Its blend of nootropics and B-vitamins keeps me focused and energized for hours of intense gaming sessions. Plus, the taste is unbeatable. But what truly sets Wraith apart is its community focus. Knowing that they value my input makes me feel like a part of something bigger. Wraith Energy isn't just a drink; it's a lifestyle. Five stars all the way!

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Best customer service :)

I love Wraith! The flavours are the soo good! And Phil in customer service was really helpful when I put the wrong address in with my order, it didn’t even add any time to my delivery. Can’t wait to order again! :)

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Great energy drinks

Love all the flavours and really enjoy the designs on the tubs and all the merch.

Website really easy to use and when I've had to contact customer service for whatever reason, they're really quick to reply and very helpful.

14 February 2024
Unprompted review
Rated 5 out of 5 stars

The best customer service I’ve experienced

I had a genuine question I needed to ask so dropped an email in and had a quick response from Phil.
He answered everything I wanted to know and explained things to me. I gave him my honest opinion of the products and he even emailed me on a Sunday to say thankyou for my positive feedback and that he was going to run it passed the team too.
Phil left me feeling valued and appreciated as a customer which is brilliant, so thankyou again Phil

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Top quality service from Wraith

Been using wraith for over 2 years without a hiccup.
One delivery stuck / tracking delay and within an hour of emailing, I get a response offering replacement straight away no problem.
Top quality service from the team.at wraith

26 February 2024
Unprompted review
Rated 5 out of 5 stars

I ordered the Wraith Crate Bundle 🥰

I ordered this about last week, yes it was delayed. But customer service was brilliant to keep me informed. Every Wraith Family need this crate. The Tee I had wasn't the standard tee but again customer service reached out! I got my favourite flavour cult candy and everything which was in this crate I love it!!! Now my son has my little duck lol absolutely love it. Thank you again Wraith you've been absolutely wonderful from the start til the end to keep me informed. Get yourselves one 😉

9 February 2024
Unprompted review

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