Kept informed throughout. Keeping to time slot a bit of an issue but did come and Friendly engineer who explained issue well. Part needed was got quickly and repair made . Overall good service.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Abdul was so promt and fixed my dyer with a smile and gave me tips on how to remove the lint, he removed his shoes which was so kind of him without being asked and was very respectfully amd phoned to... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ Anthony was absolutely amazing from start to finish. Super friendly, professional and worked so quickly – I couldn’t believe how efficient he was. The scratch on my car is completely gone,... See more
Company replied
Company details
- #8 of 8 best companies in Small appliance repair service
- #28 of 28 best companies in Appliance parts supplier
- #4 of 4 best companies in Machine Repair Service
- #6 of 6 best companies in Refrigerator repair service
- #26 of 26 best companies in Repair Service
- #6 of 6 best companies in Washing Machine & Dryer Repair Service
Written by the company
⭐ WeRepair – Fast & Reliable Appliance Repairs ⭐ WeRepair is a proud family-run business that believes every customer deserves to feel welcome, valued, and heard. We understand how stressful it can be when an essential appliance breaks down, whether it’s a washing machine that won’t spin, a cooker that stops heating, or even an electric car charger that isn’t working. That’s why we are committed to offering a service that is not only fast and reliable but also friendly, honest, and focused on you. Our customers choose us because we combine professional expertise with genuine care. Fast Response – we won’t keep you waiting. Expert Engineers – skilled across all major brands and appliances. Reliable Service – repairs done properly, first time. Friendly & Honest – clear communication and fair pricing every time. At WeRepair, we treat your home like it’s our own. Being family-run means we put relationships first, not just repairs. We listen to our customers, answer your questions clearly, and make sure you feel confident every step of the way. Need a repair? Give us a call on 01923 204620 and let’s see how we can help you today. Our mission is simple: to take away the stress of appliance breakdowns and keep your home running smoothly, with a personal touch you can trust.
About WeRepair Ltd
Written by the company
- We Repair Appliances has a large team of expert engineers who are multi-brand trained with vast knowledge of all white goods and domestic appliances, from ovens to washing machines to fridge freezers. We offer a fast and reliable service with a state of the art computer software system offering live updates with each repair via email.
What We Offer
Speed
At WeRepair Ltd, we make appliance repairs simple and transparent. All repairs are completed within 10 working days, with a fixed call-out and labour fee, no hidden costs, just parts if needed. Prefer to DIY? Send us your model and serial number for a fast spare parts quote with delivery in 48 hours. Every repair comes with a 3-month warranty (annual cover also available), giving you peace of mind long after the job is done.
Contact info
United Kingdom
- 01923204620
- queries@Wralimited.com
- wralimited.com
WeRepair Ltd
3.6
Average
310 reviews
Replied to 86% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Honestly the worst repair experience we…
Honestly the worst repair experience we have ever had, we have had over five visits in the course of four weeks and still no resolution.
Some of the staff that we speak to are incredibly rude and so completely lack understanding and respect for our diaries and rescheduling. We have received texts last minute for slots we told them we can’t make, we get zero actual input into when the engineers will come in, and the slot they provide is 12 hours long, so you have no flexibility around their attendance.
It’s genuinely been a horrible customer service experience and we are left feeling burnt out and still with no resolution.
31 October 2025
Unprompted review
Reply from WeRepair ltd
We’re very sorry to hear about your experience. We’ve tried to reach out to you to obtain further details so that we can look into this matter and work towards a resolution. Please contact us directly at queries@wralimited.com with your job reference so we can assist you as soon as possible.
Brilliant
Friendly and informative, really flexible with time and fixed our dishwasher!
16 October 2025
Unprompted review
Reply from WeRepair ltd
Thank you for your lovely feedback! We're so pleased to hear our engineer was flexible and got your dishwasher back up and running. We really appreciate you taking the time to share your experience.
Just want to say customer service are…
Just want to say customer service are amazing. Called this morning with a repair delivery which had been cancelled but I managed to book day off work and a lovely lady called teigan helped me and managed to slot me back in for repair today. Thank you.
15 October 2025
Unprompted review
Reply from WeRepair ltd
Thank you for your kind feedback! We’re so pleased to hear that Tegan was able to assist and get your repair rebooked so quickly. We’ll be sure to pass on your lovely comments to her and the team.
Very unfortunate
Unfortunately, I do not have a good word to say about this company. The engineer came in with his thermometer, aimed it in the frost free American Hisense fridge/freezer, checked the food and tested the fridge and freezer controls. My thermometer in the freezer was showing -27 to -11. He needed to check we hadn't tried to fiddle it. Because it happened to be running at -19 at the time he looked, he has reported no fault. The frosty food in the freezer says otherwise. This is my 2nd engineer. 1st one was from a different company. It seems that these engineers either lack knowledge, or advised what they are or are not allowed to do.
27 September 2025
Unprompted review
Reply from WeRepair ltd
Thank you for your review, and we’re sorry for the frustration you’ve experienced with your Hisense fridge-freezer. We’re investigating this now and will contact you with an update shortly.
Took too long to organise the fitting…
Took too long to organise the fitting of a sensor on a dishwasher and now, 3 to 4 months after, it's not working again.
27 June 2025
Reply from WeRepair ltd
Thank you for your review, and I’m sorry for the inconvenience you’ve experienced. I’ve reached out to you via email today to review your case and arrange next steps. If it’s easier, you can also contact us at queries@wralimited.com
or 01923 204 620 with your reference. We’re keen to get this resolved for you.
Paid in Advance no contact or engineer showed up
I would give 0 starts if I could. Paid £219 for a visit has emails and text confirming it will be today 25th Sept. Called them as I had not heard anything to be told the only appoint they have is 6th Oct! Need a refund now.
25 September 2025
Unprompted review
Reply from WeRepair ltd
Thank you for your review and for speaking with us today. From our checks, the £215.00 payment does not appear to have been processed by WRA Limited. We’re investigating this urgently with the relevant parties.
Engineer arrived at the property,spent…
Engineer arrived at the property,spent 5 minutes,didn’t fix the problem.
I reported the issue,he came second time,same thing again,spent 5 minutes in the property and done absolutely nothing.
Waist of time!!!!!!
16 April 2025
Reply from WeRepair ltd
Thank you for your feedback, and I’m sorry for the frustration this has caused. According to our records we last attended in May. If you’re still experiencing issues, please contact us so we can review your case and arrange the appropriate follow-up.
Call 01923 204 620 or email queries@wralimited.com
with your reference, postcode, and availability.
Absolutely TERRIBLE service
Absolutely TERRIBLE service. Dishwasher stopped working, live in Central London and don't have a parking slot or a car. I advised Customer Service the nearest parking is 5-10 minute walk and she 100% guaranteed to me that this wouldn't be a problem. and that the driver always works in London and would know where to park and it wouldn't be a problem!!
Driver phones, I tell him about the 2 conversations I've had with Customer Service about parking and that I offered to meet at the nearest parking to pay and that he could leave his tools at the property so he didn't have to carry them and he refused.
I understand the engineer, but this just means the Customer Service agent lied through her teeth knowingly to get me off the phone.
How are you supposed to help the majority of London addresses which don't have a car or car parking....
I guess my brand new Lamona dishwasher will just remain unused forever!
18 September 2025
Unprompted review
Reply from WeRepair ltd
Thank you for your review. We’re sorry to hear about your experience. I’ve reached out to you via email to discuss this in detail and arrange next steps. Please reply to that message (or contact queries@wralimited.com
with your reference) so we can resolve this promptly.
Terrible engineer
Terrible engineer. Had him visit 3 times , absolutely useless no longer than 10 mins did he spend. Wasn’t bothered about the vids pics I had & kept blaming his company about not receiving the right info to do the job
5 September 2025
Reply from WeRepair ltd
Thank you for your feedback. We’re currently looking into this and will be in contact with you within 24–72 hours. If you need anything in the meantime, please email queries@wralimited.com
with your reference so we can assist promptly.
Very good service -!
Very good service -!I was kept informed regarding time of arrival
Repair of oven door catch quickly completed . Thank you
Abdul
16 September 2025
Unprompted review
Reply from WeRepair ltd
Thank you, Abdul, for your kind review. We’re delighted to hear you were kept well informed about your engineer’s arrival and that the repair to your oven door catch was completed quickly. Your feedback is greatly appreciated.
Had regular updates about repair and…
Had regular updates about repair and communication. I received messages on the day with updates of time of estimated arrival which was great as parents were popping around to let man in! Great service
15 September 2025
Unprompted review
Reply from WeRepair ltd
Thank you for your positive feedback. We’re pleased to hear that you were kept updated throughout the process and that our communication helped make things easier for you. We truly appreciate you taking the time to share your experience.
Reply from WeRepair ltd
We’re very sorry to hear about your experience and we truly appreciate your feedback. We have spoken with you today to discuss your concerns and will be taking action to improve our service going forward. If you have any further queries, please don’t hesitate to contact us at queries@wralimited.com
Customer Services were brilliant with…
Customer Services were brilliant with my case. They made sure that all important details of my wellbeing were reported onto the system - I'm disabled. They were polite and courteous.
My engineer Abdul was fantastic. He explained the work that needed to be carried out, explained the cause of the problem and how he was going to fix it. Again, Abdul was polite and respectful towards myself and my property. Abdul is efficient at his job. Thank you Abdul.
9 September 2025
Unprompted review
Reply from WeRepair ltd
Thank you for your kind feedback. We’re delighted our team supported you so well and that Abdul provided respectful and efficient service. We’ll be sure to share your comments with him.
Abdul was so promt and fixed my dyer…
Abdul was so promt and fixed my dyer with a smile and gave me tips on how to remove the lint, he removed his shoes which was so kind of him without being asked and was very respectfully amd phoned to give me an update to how many people are in front of me before he arrived. I fully recommend this company's services.
8 September 2025
Unprompted review
Reply from WeRepair ltd
Thank you for your kind review. We’re so pleased to hear Abdul provided a prompt, respectful, and helpful service. Your recommendation is greatly appreciated.
Engineer turned up on time and repaired…
Engineer turned up on time and repaired on first attempt.
21 August 2025
Reply from WeRepair ltd
Thank you for your review. We’re pleased to hear that your engineer arrived on time and was able to complete the repair on the first visit. Your feedback is greatly appreciated.
Abdul was clean efficient and explained…
Abdul was clean efficient and explained the problem to me and what to do if it happens again
8 September 2025
Unprompted review
Reply from WeRepair ltd
Thank you for your kind feedback. We’re delighted to hear that Abdul provided a clean, efficient service and took the time to explain everything clearly. We will be sure to pass your comments on to him.
What a terrible experience
What a terrible experience. 108.00 to come to see my dish washer. The repair man was polite . Left after approx 5 minutes. 4 days letter had a text message saying the case is closed. Unable to repair as the parts are obsolete . I called hoover and they are not obsolete. A complete rip off
1 September 2025
Unprompted review
Reply from WeRepair ltd
Thank you for your review. We are currently investigating the concerns you have raised.
I have tried to contact you via phone and email. Please could you email me at jade@wralimited.com so that we can discuss this further.
Abdul was polite,very efficient and…
Abdul was polite,very efficient and repaired my oven quickly with no problems
Thanks very much ⭐⭐⭐⭐⭐
3 September 2025
Unprompted review
Reply from WeRepair ltd
Thank you for your 5-star review! We’re glad Abdul provided efficient service and got your oven repaired quickly.
Best repair service
Best repair service we’ve used. Efficient, friendly, and effective. What more could you ask for?
30 August 2025
Unprompted review
Reply from WeRepair ltd
Thank you so much for your kind feedback. We’re delighted to hear you found our service efficient, friendly, and effective. Your support means a lot to us, and we look forward to helping you again in the future.
Really appreciated
Amazing service from start to finish, they repaired our dryer and gave excellent aftercare advice.
29 August 2025
Unprompted review
Reply from WeRepair ltd
Thank you for your wonderful feedback. We’re so pleased to hear that your dryer was repaired successfully and that our engineer’s aftercare advice was helpful. We truly appreciate your support and look forward to assisting you again in the future.
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