I contacted WrekinWater for some advice on my Harveys Twin-Tec S3 which was running to drain permanently. Great troubleshooting advice from Paul which I carried out, and then ordered and fitted the pa... See more
Company replied
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Review summary
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My 11 year old Twintec S3 softener was overfilling. Following a quick phone consultation with Paul at WrekinWater, the problem was easily identified as a leaking riser pipe. They sent out the part for... See more
Great help from Paul to resolve the issue I had with my water softener. Really responsive and very knowledgeable. Parts delivered within 24hours and full instructions provided to help me (not a plumbe... See more
Fantastic customer support years after initial purchase. It’s very refreshing to find you are talking to an actual person and indeed who is very knowledgeable and willing to walk you through how you m... See more
Company replied
Company details
- #3 of 19 best companies in Water softening equipment supplier
- #4 of 27 best companies in Water Filter Supplier
- #3 of 12 best companies in Water treatment supplier
Written by the company
Discover Wrekin Water Filtration, your premier online destination for cutting-edge water treatment solutions tailored to both residential and commercial needs. Situated in North Shropshire. Our unwavering commitment to innovation is showcased through our signature Wrekin Water brand, exemplified by the eco-conscious Water Softener Range. Engineered with customer satisfaction in mind, these solutions optimize salt and water usage, translating to substantial cost savings. Elevate your water quality with our meticulously crafted filters and drinking systems. Explore our curated collection of renowned brands and compatible alternatives. Experience unparalleled excellence with Wrekin Water Filtration today
Contact info
United Kingdom
- wrekinwatertreatment.co.uk
4.9
Excellent
127 reviews
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Very quick delivery
Very quick delivery. The resin tanks i purchased got my Harvey water softener working again
30 March 2026
Reply from Wrekinwater
Great to hear your Harvey water softener is back in action!
Thank you for the fantastic feedback! We are so pleased that our replacement resin tanks were exactly what you needed to get your Harvey water softener back to peak performance.
We know how disruptive hard water can be, which is why we prioritize fast delivery and stock high-quality components for leading brands. It’s great to know you’re back to enjoying softened water again. If you need any more parts or technical advice in the future, don’t hesitate to reach out!
Excellent Company
Good fast efficient service with understanding competency shown by the staff
31 March 2026
Reply from Wrekinwater
Efficiency and expertise you can count on!
Thank you for the wonderful review! We are delighted to hear that you found our service fast and efficient. At the heart of our business is a commitment to technical competency, and our staff takes great pride in providing clear, expert guidance to every customer.
Ensuring you have a smooth, professional experience is our top priority. We look forward to assisting you again with any of your water treatment needs in the future!
Great support from the technical dept.
I bought my softener from Wrekin 7 years ago. I managed to mess up the settings on it while trying to set the clock.
I emailed their technical help to ask what my settings should be, got a quick response and now my softener is set up correctly.
1 April 2026
Unprompted review
Reply from Wrekinwater
Seven years later, we’re still here to help!
Thank you for sharing your experience! We are so glad to hear that your Wrekin water softener is still going strong after seven years. Technology can be tricky, but our technical support team is always ready to provide the specific settings and guidance needed to get your system back on track.
It’s a pleasure to support long-term customers like yourself. Whether it’s a quick clock reset or a full settings optimization, we’re committed to ensuring your home continues to enjoy the benefits of soft water for many more years to come!
Great porduct great price
Use them every year for the last 10 years as the best value I could find on the market
30 March 2026
Reply from Wrekinwater
A decade of value—thank you for your loyalty!
Thank you for being such a loyal customer over the last 10 years! We are incredibly proud to be your go-to choice for best value water softener products.
Our goal has always been to combine a great price with a high-quality product, and hearing that we’ve consistently met that mark for a decade is the best feedback we could receive. We look forward to serving you for the next 10 years and beyond!
very fast process and delivery
30 March 2026
Reply from Wrekinwater
Speed and efficiency are our top priorities!
Thank you for the 5-star rating! We know that when it comes to your home's water quality, you don't want to wait. That’s why we’ve optimized our order fulfillment process to ensure fast delivery and a seamless checkout experience.
We’re glad we could get your order to you quickly and efficiently. We look forward to helping you again soon!
Got the right idea...
quick, cheaper than most and great shipping / packaging standards, will repeat purchase.
30 March 2026
Reply from Wrekinwater
Quality packaging and competitive prices—every time!
Thank you for the great feedback! We’re thrilled that we met your expectations with our fast shipping and secure packaging standards. We believe that getting the right parts at a lower price shouldn't mean compromising on how they are handled.
Knowing that you'll be returning for a repeat purchase is the best compliment we can receive. We’ve worked hard to streamline our logistics to keep costs down for our customers while ensuring every order arrives in perfect condition. See you next time!
They make the best gravity filters…
They make the best gravity filters which get rid of fluoride too. I've been using them for a few years now. I recently had a filter which was faulty as water was just flying through it, I called and they sent a replacement for the following day, no quibbles. Great company
31 March 2026
Unprompted review
Reply from Wrekinwater
Standing behind our gravity filters and our customers!
Thank you so much for the loyal support over the years! We are proud to offer gravity filters that provide high-level filtration, including fluoride removal, for those who prioritize water purity.
While we strive for perfection, we know that occasional issues can happen. We believe the true test of a company is how it handles those moments, so we’re glad our team could get a replacement filter to you the very next day. Your trust is our top priority, and we’re here to ensure your water stays clean and safe!
Marc Evans
We get all our water filters and UV Systems from Wrekin.
I find all members of staff are very helpful
27 February 2026
Reply from Wrekinwater
Your one-stop shop for filters and UV Systems!
Thank you for your continued trust in Wrekin! We’re delighted to be your go-to provider for both your replacement water filters and UV water purification systems.
Our team takes great pride in being helpful and knowledgeable across our entire range. Whether you’re maintaining a standard filtration setup or a complex UV system, we are always here to ensure you get the right advice and the best performance. Thanks for the support!
Excellents
I have to say that Wrekin water is second to none absolutely all round excellence if you wants water filter
I could not recommend anyone better.
5 January 2026
Reply from Wrekinwater
Thank you for the glowing recommendation!
Wow, thank you so much for the incredibly kind words! We are honoured to be your top choice for water filters. At Wrekin Water, we strive for 'all-round excellence'—from the quality of our filtration systems to the support we provide our customers.
Your recommendation means the world to us and motivates our team to keep delivering the best service in the industry. Thank you for choosing us for your water purification needs!
Very helpful staff
Very helpful staff. They all go the extra mile to help you navigate what is required.
30 January 2026
Reply from Wrekinwater
Thank you for your lovely feedback! We’re so pleased to hear our team was able to guide you and help you find exactly what you needed. Going the extra mile is what we aim for, and your kind words mean a great deal to us.
— The Wrekin Water Team 💧
I have damage fitted and was replaced…
I have damage fitted and was replaced with new one within reasonable time with my choice timetable
29 January 2026
Reply from Wrekinwater
Thank you for your feedback. We’re sorry there was damage initially, but we’re pleased we could arrange a replacement promptly and at a time that suited you. Making things right as quickly and smoothly as possible is very important to us.
We really appreciate your understanding and your support.
— The Wrekin Water Team 💧
Great customer support from Paul. Parts delivered quickly
I contacted WrekinWater for some advice on my Harveys Twin-Tec S3 which was running to drain permanently. Great troubleshooting advice from Paul which I carried out, and then ordered and fitted the part. Shuttle Valve Assembly for the H20, arrived well packaged, fitted quite easily, just needed a pozidrive and spanner. Good chance to clean out the unit of salt build up and sand in the bottom. Now working as good as before. Thanks
1 February 2026
Unprompted review
Reply from Wrekinwater
Hi Guy,
Thank you for the fantastic feedback! We're really pleased Paul could help with the troubleshooting and that the shuttle valve assembly solved the issue. It’s great to hear the part arrived quickly, was easy to fit, and got your Twin-Tec S3 running properly again. We truly appreciate your support and are always here if you need us.
— The Wrekin Water Team 💧
My query was dealt with in a most…
My query was dealt with in a most professional manner. The auto call handling system works very well.
29 January 2026
Reply from Wrekinwater
Hi ,
Thank you for your kind feedback! We're really pleased to hear your query was handled professionally and that our call system worked well for you. We aim to make getting support as smooth and straightforward as possible — and we appreciate you taking the time to share your experience.
— The Wrekin Water Team 💧
I bought two replacement filter candles…
I bought two replacement filter candles for my gravity filter. They seem to have gone up in price quite a bit since a year ago. They did arrive very quickly though.
29 January 2026
Reply from Wrekinwater
Hi Emma, Thank you for your order and review. As a small family run company, we really appreciate your order and the time you take to give feedback.
Unfortunately, yes, our gravity filters did increase in price last year, This is because the cost of the filters, carriage to us, packaging and the carriage costs to our customers all increased significantly last year. Over the years, we have kept our prices the same, despite an increase in our costs every year, we always took the hit, however last year's increases we significantly more and forced us to increase our prices. We still believe compared to other like for like filters, we are still competitively priced and we only increase our prices when we upmost have to.
I hope I have answered your feedback with regards to the prices and I welcome any further questions or queries you may have.
Thank you for choosing and supporting Wrekin Water,
Regards,
Emma
Reply from Wrekinwater
Thank you for your feedback! We’re glad you’re happy with the product and that it arrived promptly. We really appreciate your support!
— The Wrekin Water Team 💧
This is a replacement filter
This is a replacement filter, I have been using a wrekinwater filter for about 3/4 yrs and luv that the filters last a long time and tasting the difference in the water.
5 January 2026
Reply from Wrekinwater
Hi Lisa,
Thank you so much for your continued support over the past 3–4 years — that really means a lot to us! We're delighted to hear you're still enjoying the long-lasting performance of your filter and, most importantly, the difference in taste. That’s exactly what we aim for.
— The Wrekin Water Team 💧
Fantastic customer support years after…
Fantastic customer support years after initial purchase. It’s very refreshing to find you are talking to an actual person and indeed who is very knowledgeable and willing to walk you through how you might find out what you’ve done wrong. By staying on the phone and talking me through possible causes I was able to identify that I had inadvertently open the bypass valve in my under sink plumbing. My water softness issue was instantly fixed. Brilliant. If only more companies gave this level of service.
12 January 2026
Unprompted review
Reply from Wrekinwater
Hi Andrew,
Thank you so much for your wonderful feedback! We’re delighted we could help get things sorted and that the issue turned out to be a simple fix. Taking the time to talk things through and support our customers — even years after purchase — is exactly what we believe good service should be. Your kind words truly mean a lot to our team.
If you ever need us again, we’re always just a phone call away.
— The Wrekin Water Team 💧
WREKINWATER have the right stuff so my…
WREKINWATER have the right stuff so my Go To Place. New website to navigate around but found what I wanted.
5 January 2026
Reply from Wrekinwater
Hi Diarmid,
Thank you for the great feedback! We’re really pleased to be your go-to place for water treatment supplies. And thank you for navigating the new website — we’re always working to improve it, so it’s great to hear you found what you needed. If you ever have suggestions, we’d love to hear them!
— The Wrekin Water Team 💧
Reply from Wrekinwater
Thank you for your continued support! We’re so pleased your order arrived quickly — just as it should. We really appreciate you choosing Wrekin Water time and time again.
— The Wrekin Water Team 💧
Reply from Wrekinwater
Hi Peter,
Thank you for your kind feedback! We’re really pleased you found the website easy to use and that your delivery arrived promptly. We truly appreciate your support.
— The Wrekin Water Team 💧
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