Wrench Reviews 203

Scheduled an appointment for service a week in advance. Two hours before the scheduled service time I received a text that, "due to unforeseen circumstances, your technician is unable to complete the service." This was very frustrating because now I still don't have a working car. Also, the company makes it very clear that if I was the one to cancel, I would be charged $150 dollars, but then they can cancel willy nilly leaving me out to dry with impunity. After my first call to customer service, the representative gave me a $25 dollar discount for my troubles and was going to find the next earliest appointment and call me back shortly.

I never received a call back, and after an hour and a half I called again. After insisting to stay on the line this time and waiting about 10 minutes the representative said the next earliest appointment would be next weekend. I cannot go another week without my car so now I am left scrambling to find a company that will actually perform the work when scheduled.

Company was unable to perform service as scheduled and unable to rectify the problem in a reasonable timeframe. Stay away!

Overpriced by 50%, charges you an extra 250$ to come out, including the price!!. I've used his company twice now, not worth it. The second time I had to cancel they say they give you 24 hours I canceled in 2 days. And then they still took money from me for cancelling. The first time I use your company they didn't even fix their problem and I had to take it to another auto mechanic. NOT WORTH IT!!
They were charging $800 for a starter that I got for $350. Put in by a certified mechanic

It looks like I'm here to pile on with everyone else.

I recently had an appointment with Wrench. David, the mechanic, was very helpful and identified the problem as a frayed belt. He removed the belts and told me to wait for an updated quote and to order the part. He warned that it may be more costly due to the type of vehicle, but that the service would be possible. David was great.

Unfortunately, it was all downhill from there. I called Wrench customer service and was told that they do not provide this type of belt replacement service for my car. I understand that it required special attention (something about an engine lift), and I was willing to pay for the service. Instead, they charged me a $150 diagnostic fee, knowing this service wasn't feasible in the first place. Promoting a service that isn't possible for Wrench, while charging me a fee along the way, should be illegal. I had the misfortune of not reading Wrench's reviews before booking the service, and now I know I made a mistake by picking them. Charging an upfront fee for a service that knowingly wouldn't be provided amounts to fraud, which is what I'll be arguing to the Better Business Bureau and my credit card company. Charging honest people $150 and then not working on their cars is a nefarious way to make money.

I'm surprised such a good business idea resulted in such a broken business model. Hopefully you read this review prior to using Wrench and use a local mechanic instead. Please, do your research before wasting money on Wrench.

I am here to add to the horror stories of this company. My husband called them to come and fix his truck that would not start. This truck had a history of electrical problems and it was acting up again. We have emergency road assistance for car jumps, ect. The reason why I say that is, the mechanic came to our home and told my husband he needed a new battery. My husband explained to him that it was more than the battery. The guy refused to do anything else to the car and left. The car did not start the next day. Our roadside assistance company came by and tow our truck from in front of the garage so that we could get our other vehicle out. I spent more than 4 hours trying to reach wrench to come back and fix the real problem. They finally answered. Yes, they are rude and condescending. They finally agreed to have the guy come back out. But will charge us another fee if the problem is the car battery. Well guess what, He came back, jumped the battery and left again. I finally was feed up and had the truck towed to a car shop. Where they fixed the car. There was something preventing the gas to get to the engine. I called my credit card company to dispute the charge. This is the kicker. The Wrench company said that we had hired them to come to our home and only do an inspection. An inspection! This says they had no plans to repair my vehicle. They were just going to look at it. This is a scam.

My feedback. Don't waste your time or money. They are not mechanics.

Communication is awful. Website didn't work. Phone is AI and kept saying it didn't understand. Did get an email back but then they never followed up. ZERO STARS

What went wrong is customer service is horrible, they talk to you like you are gum on their shoe and have No interest in helping. I scheduled an appt granted it was early morning but I got stuck at the airport as my car battery died, I managed to get it started drove it home with all thoughts of someone would be to my home to replace it this day, customer svc calls and says No appt wasn't made in time, well then why did you accept the job? All I got out of them is we can reschedule another time, no that is unacceptable as I am out of a car. You confirmed appt get someone out here. Word salad. Five hours from scheduled time and nothing. Horrible way to run a business. Wouldn't recommend.

Do not contact this company whatsoever. Poor communication. Installed wrong part on a vehicle and left it inoperable stuck in the driveway. Never received a call from management. I had to get the vehicle towed in to get repaired with the correct part. They refuse to address the wrong part issue. Continue to say I wouldn’t pay for a diagnosis and they installed a part. The WRONG part! Do not recommend them at all. Horrible.

A moment ago

If I could give zero stars, I would....

Had an alternator replaced by this company one year and two weeks ago (conveniently out of warranty). A belt popped a couple of days ago. I replaced the belt myself. Went to start the vehicle and the belt was off again. I noticed that the pulley of the alternator was out of line with the other pulleys. Upon closer inspection, I saw that the bolt securing the bottom line of the alternator wasn't secured properly. Wrench/Your Mechanic wanted $170 for a diagnostic that did not go towards the labor.

The alternator replacement was just short of $900.00. This was clearly their fault. Use at your own risk. I wouldn't refer them to someone I didn't like.

This whole operation is a scam. They took $150 and told me that the mechanic would be at my house between 730 and 930. I got a text from him saying that he was going to be late and wouldn't be there till 1130 then he told me that he's only coming to diagnose the car and that the repair was going to be handled with him. I spoke to him on the phone and he gave me a sob story so I said OK come on by he said I'll be there in a half an hour an hour and a half later he sends me that he's going to arrive at my house in 10 minutes then he canceled because I told him that I no longer wanted with a company that handles business like this, they told me they weren't going to charge my credit card until after the work was done and I noticed that there was a charge on my credit card. And the story nobody showed up. Do not call this company it seems like it's just a pimp service for people that say their mechanics.!

If I could give less than 1 star I would. The issue with my car was misdiagnosed. I spent over a thousand dollars based on their technicians diagnosis only for my car to still not start. I was then told to make another appointment which would cost more money. I took it elsewhere, the issue was diagnosed correctly and I paid less. When alerting wrench to the misdiagnosis, they tried to void the warranty on the part they installed because I took the car elsewhere. Did they really think I would continue to pay them money to guess at a problem they already didn’t fix. DO NOT USE THEM!!!

I booked a technician to arrive between 8:30-10:30. He called at 8:45 and said he had a flat tire and would arrive around 10. He didn’t show. I called him at 10:15 and he said he’d be arriving in 15 minutes. I checked at 11:15 and he still hadn’t shown. I called the customer service line and they called the technical and he said he was on his way and would arrive in 15 minutes. I checked again at 12:20 and he was still now there. I called customer service who said they’d call me back. They never did. I tried calling the technician and he never answered. I ended up taking my car to a nearby repair shop because I knew the technician was never showing up. The technicians name was Quincy and the agent I spoke to several times was AJ and neither were helpful. I will never use this company again. Save your time and go to a shop. This company is not reliable and they don’t care.

I booked a mechanic and he never showed up. This company is a scam.

My key got stuck in the ignition. The plastic parts of the neck of the steering wheel were off, and I had to disconnect the battery to save the battery. The mechanic stated he couldn't work on it because it was that way. He had me push one of my other cars that is dead also out of the way, and he made me reconnect the battery. Bruh, I did more work than this group.

This is is regard to the service in WA state (Kitsap County). I was having an issue with my parking brake, and I contacted Wrench.com. This was the biggest mistake (as it pertains to vehicle service) that I have ever made. The first technician they sent out somehow hurt himself and was picked up by the local fire department - he didn't do anything wrong. When he left, my vehicle was on jack stands. I contacted Wrench.com, and they said they would send someone out in three days. No one showed up. I contacted Wrench.com again, and they said they would send someone out within the next few days. Again, no one showed up. It took ten days for a technician to actually show up. I was not able to use my vehicle for the duration. The second technician they sent is incompetent. He did not install the parking brake shoes properly. My vehicle was not able to move. I contacted Wrench.com. They sent the same technician to address the issue. Again, a few days later. This time, my vehicle was able to move; however, it was now making a horrible noise. He installed the parts improperly, again. I took my vehicle to another shop to address the issues caused by Wrench.com's technician. To paraphrase, they said the person who installed the parts does not know what they are doing. Lo and behold, when service is performed by someone competent, it does not result in a horrible noise. The system functions as it should. Wrench.com refused to take responsibility. By taking it to another shop, they claim that their warranty no longer applies. Their technician had installed the parts improperly, twice. There was no way I was going to let Wrench.com touch my vehicle again. I will never hire Wrench.com again. If you want to wait around for weeks and let some incompetent technician damage your vehicle, hire Wrench.com.

This is a scam. They give you a super high quote then comes over, dicks around for an hour, leaves, and charges you, but nothing was done to your vehicle. I spent over $500 for the quote and “replacement of a water pump,” which never took place. I had to dispute it through my credit card. This business should be shut down.

Avoid this website at all costs. They send their servicemen incorrect parts. I had to buy some of the parts myself. Then a $600 additional labor charge was added to my estimate with no explanation, and there's no one to contact to dispute the charges.

Absolutely terrible! Spent an hour trying to schedule and the system charged me twice and no appointments were made!
Disgusted!

If I could give them a negative one star I would. They stole so much money out of my checking account and denied doing so when I reported them to the Better Business Bureau. My car is still broken after they stole so very much money from me when they were supposed to be honoring their warranty. My car is still broken months later and it was never ever repaired by Wrench in the first place. Almost 9 months later and I keep crying about this terrible terrible company. I cannot afford to fix my car..

Don’t waste your time or money this service SUCK.
Broken bolt said he would remove it for 250
Worked 5 hours and left never heard from them again
Said he would return but never heard from them again

Terrible. Juan was the mechanic I was supposed to have but someone else and a girl showed up 30 minutes after I received a text that he was at my house. Did diagnostic and I asked if he could fix it that day. He said he could and to expect a call from the company for me to authorize the work. I called myself because I needed my car for thanksgiving and time was running out. Went back outside and the mechanic had left without telling me anything. Gone to get parts? Lunch? Who knows. Tried to text and call, but no answer. Even the rep i spoke with said he wasn’t able to reach the mechanic. Please do yourself a favor and don’t trust this company. I wouldn’t trust them to work on a toy car.