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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are really happy with the product, often highlighting its quality, vivid colors, and how well it fits their spaces. Many consumers also appreciate the softness and density of the rugs. People frequently mention the quick and efficient delivery service, with many receiving their orders sooner than expected. The overall consensus is that the products are of good quality and the shipping is fast, making for a positive purchasing experience.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the quality of the rugs, noting vivid... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers were amazed by the softness,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Order

Reviewers mention ambiguous feedback about order. While some customers loved the rug they ordered and praised... See more

Based on these reviews

Rated 5 out of 5 stars

Having electronically searched for the right rug at the right price, I received two rugs to brighten a patio. The quality materials and vivid colors were excellent. I was amazed at the softness and... See more

Rated 1 out of 5 stars

Rugs were delivered in the plastic but most had holes in plastic and look like they had been rolled in the dirt. One of the main rugs was not delivered making putting the matching rugs down in same ro... See more

Rated 1 out of 5 stars

If I could give 0 stars i would. I have attempted to contact customer support 3x - no response After 3 months this is their rug Ripped, disintegrated while re- positioning Their warranty is bog... See more

Rated 1 out of 5 stars

I never received my rug. I’ve sent 4-5 emails to let them know I never received it and no response. It says it was delivered to someone in NJ per FedEx tracking. I live in Ohio. Terrible customer serv... See more

Rated 1 out of 5 stars

I just received a rug from this company yesterday, 10/23 and it's very low quality. I've sent multiple emails and even called the 201.440.6640 phone number and was transferred to a voicemail.... See more

Rated 1 out of 5 stars

When I ordered I put a different address for them to be shipped to as I am moving to Colo. You shipped it to my address so now I have to pay extra to have them shipped to my new address. 😡😡😡😡

Rated 1 out of 5 stars

It was delivered to the wrong address and I never received it so now I’m out $70.49. I will never order from you again. You need to make this right please send me a credit for what I never received.

Company replied

Rated 5 out of 5 stars

Quality product, fast shipping. I couldn’t be happier with my purchase. Will definitely buy from them again.

Rated 5 out of 5 stars

The runner is exactly as it appears on the website. It's beautiful and took about the right amount of time to arrive.

Rated 5 out of 5 stars

These rugs are amazing! I completely recommend! The are soft but the pile isn’t to thick so the transition with a vacuum is so easy! I will order again!

Rated 5 out of 5 stars

DETAILED INFO ON PRODUCT I PURCHASED, FAST AND FREE SHIPPING. QUALITY RUGS WERE DELIVERED

Rated 5 out of 5 stars

I loved the rug I ordered. It came really fast. I would order again from them. Good a quality also. Colors were perfect.

Rated 2 out of 5 stars

Very low quality rug, was stiff, very thin, could see through base layer, still curled edges a week later, strong chemical smell and left your hands and feet feeling sticky after touching. So disappoi... See more

Rated 2 out of 5 stars

Purchased the 5x7 Marabella Rug in June 2024 to use on our outdoor patio. We loved the color scheme and were looking forward to entertaining. After 4 months in the Summer NC Weather it started to fade... See more

Rated 2 out of 5 stars

We have ordered three identical rugs from you and they are all different sizes. Our intention was to put two together to cover a larger area, but they were all different widths!

Rated 4 out of 5 stars

Shipping was quick and the rug appears to be of good quality. The colors seem to be a little less bright as were shown on the website. I was glad to see the rug was shipped rolled and not folded. A co... See more

Rated 4 out of 5 stars

Product is how picture showed came in a timely manner. Haven’t put down to comment on that yet but assume rug works as it should!

Rated 5 out of 5 stars

I bought these as a gift for my daughter . I have not seen the rugs but she is very happy with them.


Company details

  1. Decoration and Interior Design Store

Written by the company

Discover WRGHome, where style meets quality in every rug. Our customers love the durability and design of our range, from washables to bestsellers. Join our satisfied community and see the difference! Area rugs, non slip rugs, washable rugs, mats and more! WRGHome by World Rug Gallery


Contact info

4.0

Great

TrustScore 4 out of 5

134 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 31% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Never got my rug ordered from someone…

Never got my rug ordered from someone else reported it never got an answer and no money back so you can guess how I feel about your company
Right after I wrote this I got a reply and they gave me a refund so that was what I wanted but let them know that if they had a customer service that I could call it would be a lot better

15 June 2025
WRGHome logo

Reply from WRGHome

Dear Customer,

Thanks for your feedback, and we're sorry to hear about your experience. We reached out via email last week regarding the refund process and are here to help resolve any remaining issues with your order. Please don’t hesitate to get in touch if you need further assistance.

Wrghome

Rated 1 out of 5 stars

It was delivered to the wrong address…

It was delivered to the wrong address and I never received it so now I’m out $70.49. I will never order from you again. You need to make this right please send me a credit for what I never received.

27 May 2025
WRGHome logo

Reply from WRGHome

Dear Customer,

We're very sorry to hear that your order was delivered to the wrong address. We completely understand your frustration, and we want to make this right.

We’ve already processed a full refund and sincerely apologize for the inconvenience caused by the carrier issue.

Thank you for your understanding,
Wrghome

Rated 2 out of 5 stars

Different Size Rugs

We have ordered three identical rugs from you and they are all different sizes. Our intention was to put two together to cover a larger area, but they were all different widths!

27 May 2025
Rated 1 out of 5 stars

You did not send what was ordered

You did not send what was ordered. I need a return label. I'm still waiting. It's taking longer to get a return label than to get the rug.

2 April 2025
WRGHome logo

Reply from WRGHome

Dear Customer,

We’re really sorry to hear that you received the wrong item. We've sent a free return label to your email, so you can send it back at no cost.

If there’s anything else you need or if we can help in any way, please don’t hesitate to reach out—we’re here for you!

Wrghome

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