Nice and easy ordering process. However, I did not get the pictures quite right. Car freshener missing, chased it up, waiting on the outcome.
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Placed an order on 30th November haven’t yet received. Write from the heart reissued my order yesterday and sent special deliver which Royal Mail have emailed and says will be delivered today. Sho... See more
Company replied
Waited over 10 days to receive product after it said 5-7 days upon purchasing, no replies via telephone contact number and slow replies via email. Eventually received my order and it has arrived with... See more
I had a very poor experience with Write From The Heart. I ordered two mounted frames and a fridge magnet, but after waiting five days, only the frames arrived. The company hadn’t even sent the fridg... See more
Company replied
Company details
Information provided by various external sources
Home to a unique range of personalised photo gifts suitable for the whole family
Contact info
Moor Street 17, NP16 5DB, Chepstow, United Kingdom
- writefromtheheartkeepsakes.co.uk
Replied to 80% of negative reviews
Typically replies within 1 month
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Absolutely loved my order
Absolutely loved my order, being e. Mailed to ask if I like my order before it was sent. Is a lovely touch.
I will be buying from Lisa again
Service impeccable
Many thanks
Deborah
Took 13 days to even despatch my item…
Took 13 days to even despatch my item after I contacted them, so in total 3 weeks until I recieved my item
I ordered cushions in remembrance of my…
I ordered cushions in remembrance of my nana for a gift for my grandad and mum! The cushions were beautiful, gorgeous quality and the pictures were clear that I had inserted as well as my own personalised quote on it! The delivery was fast and they came in fragile stickers as well as tightly wrapped to ensure no damage on delivery! All in all a wonderful product!! 10/10
Brilliant product, delivery and service
I would definitely recommend write from the heart, I will definitely use again, brilliant service and a beautiful gift.
Beautiful product
Beautiful product. So many lovely designs available on the website! My mother-in-law loved the clock with the family photos. I had a question about the colour choices and your team came back to me very quickly. Thank you, guys! Wishing you all the best and success in the future. Will be ordering more gifts soon. Highly recommended company!
Super efficient and fabulous!
Super efficient (ordered at 2pm and it arrived the next morning), great quality and nicely packaged!
Faulty and late delivery.
I ordered a frame for my boyfriends 21st and paid first class postage. It was late to be delivered and they wouldn’t provide me with tracking that they had.
The frame when received was just a photo printed and put in a frame which then was all creased and damaged.
When replying to a previous email trail with them stating the damage and late delivery I asked for a partial refund or how to return.
I have now emailed on 3 different occasions and have had no response.
Fab product
I ordered a photo cushion for my kids to give to their grandad for fathers day, and not only was it printed and dispatched in super speedy time, but it was really good quality and the photos came out really well. I know he will absolutely love it. First time i have used this company, and i will definitely be shopping with them again.
70th collage and magnet.
Ordered a 70th collage and magnet for my mum.She is thrilled with it.would definitely order off them again.
Perfect gift
I ordered a photo collage last week and it is just perfect, exactly how i wanted it. Such a beautiful collage. Plus it arrived before the delivery date! One very happy customer!!
Photo collage
I ordered a photo collage and was amazed when I received my order. It was perfect and very good quality. Also, very efficient service.
Amazing cushion it made my Mum's day I…
Amazing cushion it made my Mum's day I had to edit my order (my mistake) and it was no problem highly recommended perfect customer service
Lovely product came just as I ordered…
Lovely product came just as I ordered it, even with my own name that I had spelt wrong myself. But as the writing was small were I had my name not too much of a big deal... they made it just the way I personalised it. Lovely quality and detail!
Order not arrived
I ordered something for my mum for Mother’s Day which is today. I ordered it on 5th March and it was dispatched on 7th it said it will arrive 3-7 working days after dispatch and it’s been 10 working days and I still haven’t received it. I’ve tried messaging them and emailing them and had no response.
Fantastic company
Bought their 12 photo personalised clock and it is stunning. Arrived a couple of days after purchase. The perfect service thank you
Received my order of a photo collage…
Received my order of a photo collage for a 30th Birthday Gift, it's absolutely brilliant and really good quality printing. Would definitely order again and happily recommend.
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