WRS Insurance Brokers Reviews 

143
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the dedicated staff is exceptionally helpful, patient, and knowledgeable when guiding them through complex insurance policies and explaining available coverage options clearly. Reviewers consistently note that representatives go above and beyond to understand specific project requirements and secure tailored solutions without any unnecessary hassle. People also deeply appreciate the prompt and efficient communication, noting that all questions and messages are handled quickly, politely, and professionally. Consumers find the entire arrangement process completely seamless and reassuring, making it extremely easy to obtain the right protection for their specific needs.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt and effective responses to queries as... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite,... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt email responses and thorough... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt and speedy replies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Broker and went above and beyond to get our insurance in place. We had some short term cash flow issues so they worked with us on an affordable payment plan which allowed our insurance c... See more

Rated 5 out of 5 stars

I had the pleasure of working with Sarah at WRS to arrange a complex property insurance policy at short notice. From start to finish, her service was responsive, professional, and solution-focus... See more

Rated 5 out of 5 stars

I was in unknown territory with this insurance need - Public Liability Insurance for a community group - and Sarah quickly grasped what was needed and explained clearly what was available. Later she r... See more

Rated 5 out of 5 stars

I have worked with WRS for 6 years now, and in particular with Samantha Cooke. the service has been superb, timely and efficient. Sam has been most helpful with any queries, she has advised when... See more


Company details

  1. #70 of 185 best companies in Insurance broker

Written by the company

WRS Insurance, specialist insurance broker for all charity, church and community across the UK. Over 60 years of general commerical insurance broking for businesses in Colchester, Essex and London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

143 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(143)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Well organised and friendly service to use. Made my life easier and very supportive in helping and informing what policy is recommended.

16 July 2025
Rated 5 out of 5 stars

WRS Group Insurance For All

WRS Insurance Brokers were recommended and the professional friendly assistance I received from Sarah Catchpole BA was excellent. Taking out group insurance on behalf of others can be daunting, but Sarah took me through in stages, explaining all aspects clearly. I consider her to be an asset to WRS and have no hesitation in recommending this firm of brokers

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Aisha’s friendly help was second to none!

After a poor experience with another insurance provider we turned to WRS. What a totally different experience! Aisha Lovegrove made it so easy and straightforward. Her help and concern were second to none. It was amazing being able to talk to someone who understood our needs. There was no waiting on the telephone, no delays, a very positive experience. Thank you!

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Very Good Service

I have been looking for insurers to cover my business for months. I googled and found WRS. They took me through the processes and got me a cover.

20 June 2025
Rated 5 out of 5 stars

Good customer service

Good customer service, helpful 👍 the communication skills was excellent. Very patience and informative . I will strongly recommend them as brokers for church insurance and other insurance 👌 👍 🙌 😉 👌 👍 🙌 😉 😄

19 June 2025
Rated 5 out of 5 stars

Top drawer service.

From a reply on a Saturday afternoon to modifying the policy to what we needed, the whole experience was a very efficient pleasure.
Well done Francesca!

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Easy to deal with and competitive price

Above all, my experience was great because my contact Francesca was very easy to deal with. I needed some help to understand various aspects of the insurance cover and she went through all my questions patiently.

Highly recommended.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

From the moment I made contact via…

From the moment I made contact via phone call, everyone was really helpful. Even as my request was not a normal ‘run of the mill’ organisation & request, I was given first rate help. Sarah Catchpole in particular was very helpful. All in all, the helpful manner of all staff & explanations given, prompted us to go with WRS. Great service! Thank you!

21 March 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look