The Wall Street Journal Reviews 361

Had the same problem with imposibility to cancel subscription. Thanks for the trick with changing billing adress to one in California, the cancel button has emerged then. I hope they will charge me nothing from now

I see that several readers are having difficulty cancelling this paper.

My issue is different. I JUST WANT TO RECEIVE IT. It is a decent publication, given the inadequate competitors in this space. And customer service is fine by phone.

I have complained frequently about missed issues, MONTHS with no magazine, RARELY a weekend paper delivered before Tuesday.

Things will improve for a while then BACK to slacking.

I DO NOT WANT TO CANCEL. Please try to deliver the paper for which I pay and read every day!

Thanks

The product itself was good 4 stars. The part that disappointed me was how difficult it was to navigate between all the different subscription offers. I settled on the three months for a buck figuring at the end I will get a year if the product is good. I missed my deadline and was charged $43 a month for two months. Their customer service is so poor, by the time my subscription was canceled Id been billed for a third month. So $130 when a full year is offered at $67.60...... But that's only for NEW customers!

You can subscibe in one click but need to call and wait for a while to cancel your subscription. Canceling shoukd be online too, ridiculous in this day and age !!!!!

I had forgotten that I had subscribed to WSJ a few months ago and so was caught off guard with the new payment. Thank you for the tip about changing the CC billing address to a California address - that worked perfectly! (I did use a valid address though, not a fake one as that apparently will not work, at least when I tried it.) Totally agree that they border on being a bunch of scammers. Never again!

This was one of the weakest cancellation experiences I’ve had. Needed to call in and wait for 30 minutes to cancel. Obviously the WSJ could set things up to allow customers to cancel or suspend subscriptions online.

The WSJ is by far my favourite newspaper. Great writing. But their customer service is worse than some cable companies!

Their business practice is to make money by making it impossible for anyone to ever cancel a subscription. DO NOT SUBSCRIBE to their digital product. Worst customer experience and shows the WSJ brand does not care about building trusting relationships with consumers.

Trying to cancel subscription but they have made it impossible!! I’m raging! How can I stop payments? Speak to my bank? What a bunch of cowboys! Help - I’m in the U.K.

It would be zero stars if I could. I called them 4 months ago and CANCELED, they still charging me and they simply never pick up that cancel line, plus the music is annoying. Multiple emails were sent and they just repeat I have to call. Never subscribe to this! I am not surprised to see their 94% disapproval rate. They have no idea on how to get people back, so they never let you leave, go read the Netflix Harvard business case and learn something WSJ!!! Worst customer service I have EVER experienced in my whole life!

Not a subscriber, but this review is with regards to the WSJ Shop for back issue orders. I ordered 20 magazines, only to get 1. Emailed customer service multiple times, got 0 responses. Called the hotline who told me they can't help me. You'd think a big reputable company like Wall Street Journal would at least have some sort of customer service channel, but no. Raising a chargeback against this order now. Stay far far far away from any of their products and website.

DJ*WALL-ST-JOURNAL made a fraudulent charge against my credit card. The contact phone number provided is no longer in service. The new phone number provided led to a series of circular menus that did not include relevant department. I eventually reached a live but thoroughly unhelpful "customer service" clerk who said he knew nothing and did not know who I could contact to resolve the problem. I eventually gave up and reported the fraudulent charge to the credit card company. This, in turn, forced me to change the credit card account numbers on all of my recurring monthly charges.

If you have a digital subscription, in order to cancel the subscription online, you have to change your credit card's billing address to a California address. Otherwise, you need to make a phone call cancel the service, which can take a long time.

How truly unethical that the cancellation policy of the WSJ reflects that they do not care where their revenue comes from--engaged routine subscribers or individuals that simply continuously fail to dedicate at least an hour to dealing with the totally infuriating inability to cancel electronically or by phone ONLY during business hours.

Followed the tip of another user below to change your billing address to CA--once you do this and refresh and go back through the general areas you would expect to be able to "manage your subscription", there will be a "cancel subscription" option due to the requirements of CA.

Their way of making it nearly impossible to cancel without sitting on hold for 20 minutes during business hours is pure evil.

Same as the other reviews. WSJ makes it nearly impossible to cancel your subscription. I spent an hour on the phone before the call was dropped. Finally, I did what other reviewers mentioned and changed the address on my card to a random one in California. After changing my address and refreshing the page, I was able to cancel my membership online. Do not use this company and their scammy practices. This is just ridiculous and should be illegal. Good riddance WSJ. -Another angry customer.

Waited a total of 40 minutes on customer service line before giving up!

These are the biggest scammers I have ever had to deal with. What a complete joke. To think this is supposed to be a reputable source of information.

When you sign up for WSJ digital, they say “Cancel anytime.” What they don’t tell you is that you cannot cancel online and you must call them to cancel. What they also do not tell you is that they do not answer your call and after being on hold for 20 minutes or more, the call will fail. This happened to me multiple times. Pretty much near impossible to cancel. Unethical. Very bad customer service. Did not expect this from the WSJ. Zero star review.

Same as the rest, went to cancel my digital subscription, and found out I had to call. After 30 minutes on hold, I hung up and am going to cancel through PayPal instead. Awful scam, awful company.

Wish I had seen this BEFORE I subscribed. Now I am on hold like everyone else bc I can't cancel (30+ minutes and counting). I wasn't smart enough to use PayPal so now I will have to cancel my Discover Card and have it re-issued. I think that's the only way to get them off. I NEVER expected such shabby "service" from what used to be an American icon. I got better CS calling the Dollar Store!