I've used this company for a good few years, for a wide range of promotional items, and have always been happy with the end results. I designed a rather special, hard back book of my watercolour illus... See more
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Review summary
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Their service is incredibly fast, the print quality is always excellent, and they consistently deliver exactly what I need. On the rare occasion there’s an issue, their customer service team go out... See more
Company replied
My orders from WTTB have been well-printed on quality stock, well-packed, and dispatched promptly. The offering for custom flyers in particular gives those purchasing print a much wider selection o... See more
Would have given 5 stars but for a mix up when uploading the art work thinking it had gone for print but i did not press the submit button that i missed.I would have thought a reminder after a day or... See more
Company replied
Company details
- #46 of 59 best companies in Digital printing service
- #35 of 41 best companies in Digital Printer
- #56 of 69 best companies in Prints and signs store
- #40 of 46 best companies in Printing shop
About WTTB
Written by the company
Shop Banners Shop Books Shop Business Cards Shop Flyers Shop Merchandise Shop All
About WTTB
When it comes to print, expertise isn't important— it's everything. At WTTB, we're not just experts, we're masters of the craft, dedicated to delivering print solutions that go above and beyond.
Whether looking to attract more clients, increase sales or grow your business, we're your all-access pass to a print powerhouse with a dazzling array of customisable products and cutting-edge technology at your fingertips.
Fuelled by innovation and supported by award-winning service, we're the trusted print partner that you can depend on.
Contact info
Unit 94, North East BIC, SR5 2TQ, Sunderland, United Kingdom
- 0330 333 2233
- sales@wttb.co.uk
- wttb.co.uk
4.5
Excellent
4K reviews
Replied to 25% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I’ve used WTTB for years and have had only one issue which has now been resolved
UPDATE: Since posting this review, Where The Trade Buys got back in touch and reviewed the situation. After discussing the issue they agreed to resolve it, and the outcome has been fair and satisfactory. I appreciate them taking the time to revisit the problem and put things right.
Because of that, I’m happy to update my review. My overall experience with WTTB over the years has generally been very good, which is why I originally left a 5-star review not long before this issue arose.
I’ve used WTTB for years and until recently my experience has been very positive.
The issue related to an Illustrator PDF with layered artwork - standard trade practice. The correct print layer was visible and a secondary layer was hidden. Their online preview even showed this correctly before approval.
However, the finished job arrived with the hidden layer printed and the visible artwork missing - effectively the layer visibility had been reversed somewhere between preview and production.
I double-checked everything at my end:
Original Illustrator file
Supplied PDF
Their own preview
All confirmed the same thing - the correct layer was visible.
At the time I felt the issue had been dismissed too quickly without a proper technical review, which was frustrating and led to this original review.
However, to their credit WTTB did come back to me after the review was posted and we were able to discuss the problem properly. The matter has now been resolved to my satisfaction.
As a trade supplier ourselves we know that occasionally things do go wrong in production workflows - what really matters is how they are handled afterwards. In this case I’m pleased that WTTB were willing to revisit the situation and reach a fair outcome.
My advice to other users would still be to flatten artwork and remove hidden layers before upload as good practice with any trade printer.
Overall, WTTB still remain a supplier I’ll continue to use for certain work.
19 February 2026
Unprompted review
Reply from WTTB
Hi Colin,
Thanks for your feedback.
I was great to speak to you today, and I'm pleased we've resolved this now to your satisfaction.
Kindest regards.
Kay
So helpful and patient with a first…
So helpful and patient with a first time customer
13 February 2026
Reply from WTTB
Hello Jane,
That’s great to hear.
We aim to take the stress out of print, so knowing the team made a difference means a lot. Thanks again for your feedback; we’ve shared it with the team. Best, Ellie
Top quality printing
Top quality printing. We purchased 25 hardcover books, they arrived within a week, we are really happy with the quality of the books. We will be purchasing many more. Thank you team :)
11 February 2026
Reply from WTTB
Hello Rebecca,
Thank you for your kind feedback.
We’re pleased to hear that you were happy with the service you received. Your satisfaction means a lot to us, and we look forward to working with you again. Best Ellie
WTTB were amazing
WTTB were amazing. I made a mistake with my art work and they refunded me and let me order again. The postcards that arrived are of really high quality at a very good price.
5 February 2026
WTTB = *****
WTTB, you honestly are amazing. Great quality, excellent prices and a reliable service. 100% recommend!
13 February 2026
Unprompted review
Reply from WTTB
Hello Amanda,
Thanks for taking the time to leave a review.
It’s great to hear your experience met expectations. We appreciate your trust in us and look forward to supporting your future projects. Best, Ellie
I've used WTTB for years
I've used WTTB for years. Great service. Great price. Reliable. Fast delivery. Can't recommend them highly enough
10 February 2026
Reply from WTTB
Hello Ryan,
Thank you for your kind review.
We’re glad everything went smoothly, and you were satisfied with the service. Feedback like this is always appreciated and helps us continue to improve. Best Ellie
Fast delivery and quality print
10 February 2026
Reply from WTTB
Hello,
Thanks for taking the time to leave a review.
It’s great to hear your experience met expectations. We appreciate your trust in us and look forward to supporting your future projects.
Best Ellie
Reply from WTTB
Hello Mark,
Thank you for your kind feedback.
We’re pleased to hear that you were happy with the service you received. Your satisfaction means a lot to us, and we look forward to working with you again.
Best Ellie
Really easy to use website and order
Really easy to use website and order banner, incredibly efficient. Product good quality
3 February 2026
Reply from WTTB
Hello,
Thanks for taking the time to leave a review.
It’s great to hear your experience met expectations. We appreciate your trust in us and look forward to supporting your future projects. Best Ellie
Failure to take responsibility for error and poor customer service
I ordered signs in the summer from WTTB. I uploaded a PDF of a design that had images on it. The portal showed those images on the design, but when the sign arrived they weren't on them. When I asked for help with this, they abdicated responsibility and said it was an issue with the design that was uploaded, even though when I checked it again on the portal it was as I wanted to be.
Customer service abysmal and failed to take responsibility for their error and give some form of recompense!!!
18 July 2025
Reply from WTTB
Hi Ryan, Thank you for your review, I'm so sorry that we didn't resolve your original complaint. I have tried to contact you to ensure we get a resolution this time that is to your satisfaction, if you could please give me a call to discuss this further.
Kind regards.
Kay
Reply from WTTB
Hello,
Thank you for the kind words. It’s great to hear that the team was able to support you and make things easier. We’ve passed your feedback on; it does go a long way. Best, Ellie
Great all round!
Easy ordering process. Keen pricing. Quality prints.
Would definitely recommend
9 February 2026
Reply from WTTB
Hello,
Thank you for your kind feedback.
We’re pleased to hear that you were happy with the service you received. Your satisfaction means a lot to us, and we look forward to working with you again. Best Ellie
Printed wrapping paper sheets
High quality of the print and paper for wrapping paper sheets.
29 December 2025
Reply from WTTB
Hi Lorna,
Thank you for your kind feedback. We’re pleased to hear that you were happy with the product you received.
Your satisfaction means a lot to us, and we look forward to working with you again.
Best Ellie
The A5 notebooks came out perfectly
The A5 notebooks came out perfectly, I’m about to order more. Thank you for bringing my vision to life. Order 188571
21 January 2026
Reply from WTTB
Hi Abi,
Thanks for sharing your positive experience.
We’re pleased to hear everything met your expectations and we look forward to working with you in the future.
Best Ellie
Timely service and easy to use
29 January 2026
Reply from WTTB
Hi Ian,
Thank you for your kind feedback. We’re pleased to hear that you were happy with the service you received.
Your satisfaction means a lot to us, and we look forward to working with you again.
Best Ellie
Reply from WTTB
Hi James,
Thanks for taking the time to leave a review. It’s great to hear your experience met expectations. We appreciate your trust in us and look forward to supporting your future projects.
Best Ellie
We never received our whole order
3 February 2026
Great quality print & colours true to…
Great quality print & colours true to my original artwork.
Well packaged.
2 February 2026
Reply from WTTB
Hello Sophie,
Thank you for your kind review. We’re glad everything went smoothly, and you were satisfied with the product. Feedback like this is always appreciated and helps us continue to improve.
Best Ellie
Reply from WTTB
Hi Nick,
Thanks for sharing your positive experience.
We’re pleased to hear everything met your expectations. We always aim to deliver reliable service.
Best Ellie
Great Quality
This company is a great find. Easy to order your own designed paper and print it at a fantastic quality. Colours are vivid! Fast delivery too.
9 December 2025
Reply from WTTB
Hello Rho,
Thank you for your kind review.
We’re glad everything went smoothly, and you were satisfied with the service and products.
Feedback like this is always appreciated and helps us continue to improve.
Best Ellie
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