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Wunderflats Reviews 5,535

•
TrustScore 4.5 out of 5

4.6

Property Rental Agency
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive approach throughout the entire process. Many people highlight the excellent customer service, noting the team's efficiency, responsiveness, and clear communication, which made the booking process smooth and stress-free. Reviewers also appreciate the quick response times and the ease of the overall experience, with many expressing satisfaction with how quickly they secured an apartment. However, some customers also noted issues with customer service, describing instances of rude agents, unhelpful interactions, and a lack of clarity regarding booking terms. A few people reported dissatisfaction with the company's support when problems arose with landlords, mentioning that they received no assistance or had to deal with different representatives who were unaware of their case.

What people talk about most

Staff

People report positive experiences with staff, highlighting their attentiveness, responsiveness, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and efficient support,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, efficiency, and... See more

Response time

Customers generally express satisfaction with response times. Many reviewers highlight the quick and... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers found the process... See more

Based on these reviews

Rated 5 out of 5 stars

I would like to sincerely thank Mr.Milan for being such an outstanding manager. He truly convinced me with his vision and professionalism. His guidance and support have helped me a lot. He is always... See more

Company replied

Rated 5 out of 5 stars

My experience with Wunderflats was realy positive. Stefan J. was helpful, patient and supportive during the entire booking process. He answered all my questions quickly and made the whole process muc... See more

Company replied

Rated 5 out of 5 stars

We've just had another wonderful experience! We've found our summer location in Berlin for the past few years through your site. And Jana L. helped make the administrative aspects of the process go a... See more

Rated 5 out of 5 stars

Hello, the process was very smooth. I received excellent support from a manager named Benjamin, who was extremely helpful and patient, clearly explaining the entire procedure. Thanks to his guidance,... See more

Company replied

Company details

  1. Property Rental Agency
  2. Short term apartment rental agency

Written by the company

With Wunderflats you choose your furnished apartment, say how many months you're staying and book it with the click of a button. This offers you the freedom to do an expat assignment, a freelance project or start a job in a new city.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 82% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

wonderful wunderflat

Quite simple to use, highly transparent process, well guided and all information with great overview at the fingertips, pricing of apartment very competitive and fees fully reasonable. Thanks!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Another wonderful experience!

We've just had another wonderful experience! We've found our summer location in Berlin for the past few years through your site. And Jana L. helped make the administrative aspects of the process go as smooth as possible. Looking forward to our summer stay!

20 March 2026
Rated 5 out of 5 stars

Great customer support

While the landlady of the apartment we initially applied changed her mind after we paid the Wunderflats fee, our customer support agent Mr. Steffen Wengert was very helpful in finding an alternative and moving the process quickly.

20 March 2026
Rated 1 out of 5 stars

I received absolutely no support…

I received absolutely no support regarding the refund of my €2500 security deposit. The landlord made unreasonable deductions based on questionable claims. For example, they alleged that the marble slab on the window sill was broken, even though I have photos clearly showing that it was not damaged at the time I moved out. They also charged me for issues with an already very old dishwasher.

I moved out using a self-check-out protocol and provided all necessary documentation, including photos and detailed explanations. Despite this, no effort was made to protect my rights as a tenant.

I even visited their office in person to explain the situation, but I never received any follow-up or response.

Due to this approach, which fails to protect tenant rights, I strongly do not recommend their service.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Maybe it was luck but i know that the help from the workers on wunderflats was easy and quick in all the process. Also the landlord was super easy to contacy with and very transparent.
I have not moved in yet but i have good hopes.

18 March 2026

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