001 Taxis Reviews 

412
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent and prompt service, highlighting that drivers are consistently polite, friendly, and professional. Many people also appreciate the staff's helpfulness, especially with specific needs, and commend the clean, well-maintained vehicles. Reviewers generally find the booking process straightforward and the pricing reasonable, often cheaper than competitors. However, some people were dissatisfied with the delivery service, experiencing significant delays or complete no-shows, even for pre-booked journeys. These issues often arose because pre-bookings were not prioritized, leading to jobs being allocated too late or drivers not assigned.

What people talk about most

Service

People report positive experiences with service, often highlighting promptness, politeness, and good value.... See more

Staff

Reviewers mention positive feedback about staff, with many praising drivers for being polite, friendly, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising prompt arrivals and polite... See more

Booking process

Consumers find the booking process to be ambiguous, with some reporting easy and efficient experiences,... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the good and reasonable pricing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The booking process and price are really great and they have quite a lot of drivers so availability is good. The only issue is that when pre booking a taxi, the system doesn't prioritise the booking a... See more

Rated 5 out of 5 stars

I use 001 when I go to Oxford which is usually monthly. They have proved reliable and the pricing is both honest and transparent. Drivers are usually chatty and I find ideal to chat about current topi... See more

Rated 5 out of 5 stars

The 001 driver arrived on the dot and took me to my appointment. I was early for my appointment and was able to negotiate with the pharmacist to attend to my injection immediately while the 001 drive... See more

Rated 5 out of 5 stars

I booked 001 for a trip to the hospital JRH today Thursday 25/6/26 they arrived on time and were polite and professional. I attend my appointment and booked them again for the return journey. Both veh... See more


Company details

  1. Taxi service
  2. Bus and coach company
  3. Limousine service
  4. Transportation service

Information provided by various external sources

We’re Oxford’s only "tech first, service first, fare last” Taxi Company and the only Oxford based taxi company with a city centre depot offering waiting room, amusements and refreshments. For 50 years we have served the people of Oxfordshire, strivi...


Contact info

4.1

Great

TrustScore 4 out of 5

412 reviews

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1-star

No history of asking for reviews

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4.1

All reviews

(412)

179 reviews in the last 12 months

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Rated 1 out of 5 stars

Many years ago ALL the drivers were…

Many years ago ALL the drivers were honest, however, sadly, the managers have ignored a growing problem amongst SOME of their drivers, and that is the fraudulent overcharging of customers. We are a business account holder and the manager is continuing to allow this practice to happen amongst its drivers. The drivers concerned are manipulating the waiting times then adding this extra money to the fares, even though the customer has been punctual - and within the first 5 minutes of free waiting time. We were informed by a friendly, honest, and knowledgeable driver, how these drivers defraud the customer. We were advised to take a photo of the meter AS SOON AS WE ENTER THE CAB AND ONE AT THE END OF THE JOURNEY. You will see in the bottom right hand corner a little blue title 'waiting time' and there will be numbers underneath. If you have got in your cab before 5 minutes of free waiting time, then the large numbers should be set at £6.00 minimum fare. Anything above this is fraudulent. The meter will deal with the rest of the journey automatically and you will pay exactly what's on the meter. Our advice is to protect yourself by taking a picture of the cab as soon as you see it in the street - you will then have evidence of the time between receiving the text that your cab has arrived - to when you entered the cab. Today the driver, 'Prabhu' - reg no: WX22 UJM tried this. He argued for the entire journey but when he realised he'd been caught he cleared his meter at drop off point and said that he wouldn't charge me. He was hoping I wouldn't say anything, but I am revealing his fraudulent behaviour. The managers do not reply to complaints from individuals, so I shall continue to expose each driver from now on - perhaps the manager will eventually take some action.

21 June 2026
Unprompted review
Rated 1 out of 5 stars

Expensive

Usually, I'm very satisfied, however unfortunately my last trip, the driver went a longer route making it so much more expensive than it should have been

11 June 2026
Unprompted review
Rated 1 out of 5 stars

Multiple bad experiences with this…

Multiple bad experiences with this company led me to write this review. Several times I pre booked a taxi only to find that drivers were never assigned in advance. Calling them is useless and almost every single time they didn’t provide any solution which almost always meant cancelling the booking and finding alternative means of getting where I wanted. An absolute disgrace of a taxi company, wouldn’t recommend to anyone.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Really fast service

Really fast service! Friendly staff and drivers! I needed to get to the train station asap and the taxi services provided everything I needed on short notice. My driver Vlad was great and made great timing; I got to my train super early with minimal stress. Would definitely recommend

14 June 2026
Unprompted review

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