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001 Taxis Reviews 

412
•
TrustScore 4 out of 5

4.1

Taxi service
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Review summary

Created with AI, based on recent reviews

Looking at 181 reviews, reviewers had a great experience with this company. Customers frequently point out that the drivers are extremely polite, patient, and always ready to help with bags or mobility aids during comfortable rides. Travelers also genuinely appreciate the reasonable pricing, clean cars, and the prompt arrival times for standard on-demand bookings across town. Some reviewers were not happy with pre-booking reliability, noting that scheduled rides occasionally arrived significantly late or failed to show up entirely. Consumers additionally mentioned frustrating communication hurdles when drivers struggled to locate pickup addresses or dispatchers experienced delays assigning cars for advance bookings. People reported that trying to resolve these coordination issues with customer support proved difficult when looking for quick answers.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt arrivals, clean cars, and polite drivers. Many... See more

Staff

Reviewers mention positive feedback about staff, highlighting that drivers are consistently polite, friendly,... See more

Delivery service

Clients share ambiguous opinions on delivery_service, highlighting a clear divide in their experiences. On... See more

Booking process

Users describe ambiguous interactions with booking_process, highlighting both very convenient experiences and... See more

Price

Customers consistently note ambiguous experiences with price, featuring both strong praise and severe... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The booking process and price are really great and they have quite a lot of drivers so availability is good. The only issue is that when pre booking a taxi, the system doesn't prioritise the booking a... See more

Rated 5 out of 5 stars

I use 001 when I go to Oxford which is usually monthly. They have proved reliable and the pricing is both honest and transparent. Drivers are usually chatty and I find ideal to chat about current topi... See more

Rated 5 out of 5 stars

The 001 driver arrived on the dot and took me to my appointment. I was early for my appointment and was able to negotiate with the pharmacist to attend to my injection immediately while the 001 drive... See more

Rated 5 out of 5 stars

I booked 001 for a trip to the hospital JRH today Thursday 25/6/26 they arrived on time and were polite and professional. I attend my appointment and booked them again for the return journey. Both veh... See more

Company details

  1. Taxi service
  2. Bus and coach company
  3. Limousine service
  4. Transportation service

Information provided by various external sources

We’re Oxford’s only "tech first, service first, fare last” Taxi Company and the only Oxford based taxi company with a city centre depot offering waiting room, amusements and refreshments. For 50 years we have served the people of Oxfordshire, strivi...

Contact info

4.1

Great

TrustScore 4 out of 5

412 reviews

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No history of asking for reviews

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4.1

All reviews

(412)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Watch out for large extra charges beyond app price at airport

Ordered a taxi from LHR and pre-paid. -Was through passport control and picked up my luggage quickly. The app had said that someone would meet me at arrivals, but then driver had called and said he would meet instead at Short Stay parking, but didn't know which level yet. On the app I could see that the driver was at rest stop a little ways away from LHR> I waited about 20 minutes after I had exited till I finally found him, this after a 16 hour flight.

Then we got charged over £43 extra, but I only saw this when the email came in; the driver said nothing about extra charges.

I phoned 001, but they said they didn't know how to help because there was no manager. So I emailed their complaints email multiple times. This was quite time consuming. Finally, I was told that the extra £40 was correct and was for parking charges.

However, LHR short stay parking don't hit £40 until after 5 hours.
I was out quickly.

So clearly their excuse for charging me so much extra is false. It should be obvious that there is an error somewhere, but I am unable to get this fixed.

! Be warned.!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

I spoke to a very polite and helpful…

I spoke to a very polite and helpful member of staff to order my taxi. The car arrived quickly with a highly professional driver. My trip was smooth, safe and enjoyable. I always experience a superb quality service from 001 Taxis. I highly recommend this company. 💯

12 April 2026
Unprompted review
Rated 1 out of 5 stars

Taxi failed to come -

Ordered a taxi and told it would be with us in 15 minutes. Called up after 15 minutes sitting in cold outside Weston library. No taxi . Asked where it was to be told they hadn’t ordered it but would send one our way in 5 minutes. Not impressed. Used to be reliable when last in Oxford. Pity

28 March 2026
Unprompted review

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