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001 Taxis Reviews 

412
•
TrustScore 4 out of 5

4.1

Taxi service
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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers had a great experience with this company, consistently praising the exceptionally high quality of customer service. Customers frequently note that the professional drivers are extremely polite, helpful with bags, and always punctual for scheduled appointments. Travelers appreciate the clean cars and reasonable fares, making everyday hospital visits and city trips comfortable and affordable. However, some people mentioned issues with pre-booking reliability, noting that vehicles sometimes arrived very late, failed to show up, or lacked adequate seating capacity. Others also experienced frustrating communication challenges when drivers could not locate them, or when bookings required multiple confirmation calls to secure transport.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising punctual drivers, clean vehicles, and... See more

Staff

Users describe positive interactions with staff, frequently praising drivers and call managers for being... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising prompt arrivals and polite drivers.... See more

Price

People report ambiguous experiences with price, reflecting both strong satisfaction and significant... See more

Booking process

Customers consistently note ambiguous experiences with booking process. While many reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The booking process and price are really great and they have quite a lot of drivers so availability is good. The only issue is that when pre booking a taxi, the system doesn't prioritise the booking a... See more

Rated 5 out of 5 stars

I use 001 when I go to Oxford which is usually monthly. They have proved reliable and the pricing is both honest and transparent. Drivers are usually chatty and I find ideal to chat about current topi... See more

Rated 5 out of 5 stars

The 001 driver arrived on the dot and took me to my appointment. I was early for my appointment and was able to negotiate with the pharmacist to attend to my injection immediately while the 001 drive... See more

Rated 5 out of 5 stars

I booked 001 for a trip to the hospital JRH today Thursday 25/6/26 they arrived on time and were polite and professional. I attend my appointment and booked them again for the return journey. Both veh... See more

Company details

  1. Taxi service
  2. Bus and coach company
  3. Limousine service
  4. Transportation service

Information provided by various external sources

We’re Oxford’s only "tech first, service first, fare last” Taxi Company and the only Oxford based taxi company with a city centre depot offering waiting room, amusements and refreshments. For 50 years we have served the people of Oxfordshire, strivi...

Contact info

4.1

Great

TrustScore 4 out of 5

412 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.1

All reviews

(412)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

The gps tracking system is ALWAYS…

The gps tracking system is ALWAYS inaccurate. For example, it tells you your taxi is still 10mins away, when it is already waiting for you at your door!! Sometimes also it cancels your booking without warning, after you have already been told your cab is on its way, and you have already been waiting for up to8-10 mins!!!

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, lovely driver, short waiting time and a very reasonable price. Thank you

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Uber is a better alternative to 001 taxis in Oxfordshire

I love supporting local businesses, but being local is not an excuse for complacency. I prebooked a 001 taxi to take me to the station, only for the allocated car to arrive around 30 minutes late. When I called to check, I was told it was “rush hour with lots of school traffic” — an explanation that did nothing to address my prebooking or my need to catch a train.

There was no apology and no concern for letting me down. Uber arrived in under ten minutes. Sadly, in Oxfordshire it seems you’re better off using Uber than relying on the local unreliable 001 Taxis. Supporting local businesses should not mean accepting poor service.

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Unreliable.

Unreliable.
We had booked a taxi for a hospital appointment and the taxi failed to arrive, despite us receiving a text to say it had arrived! When we texted back to ask where it was we received no answer. The company was good at sending a replacement when we phoned but it meant a late arrival at the hospital.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

On time

On time. Kept updated about the arrival of the taxi and had a smooth journey with a polite driver.

4 January 2026
Unprompted review

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