Joanne Thompson rang me to book a surveyor visit. She was really pleasant and very knowledgable about the surveying process. This company seems to employ some really nice staff. Well done 0800Repai... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your agent Laura Anscombe was polite helpful and managed to arrange a boiler service at short notice Great service If one was to be picky the time to answer the telephone call was over 10 minutes a... See more
Company replied
Spoke to a lady called chloe who was helpful and cleared up a bit confusion Thankyou for your call and help today Look forward to meeting a member of your team on the 28th of July to carry out a e... See more
Company replied
Excellent service from Dale and Dave this morning. They came to fix our boiler, which unfortunately they couldn’t do as the part is now obsolete. They did however give us great advice and helped us wi... See more
Company replied
Company details
Written by the company
We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation. Based in the North East of England and enjoying national coverage. We have years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.
0800 Repair
Written by the company
- What we do!
- We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation.
- Home Service
- Based in the North East of England and enjoying national coverage. PHS has years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.
- Insulation Services
- We offer a range of insulation services, including cavity wall, loft, underfloor and Room in Roof insulation. All our installers are ACOPs approved and are approved installers for the insulation systems we provide.
- New Build Developments
- We have an experienced, highly skilled team that ensures new build projects run smoothly, from start to completion. Services offered include plumbing, heating and electrics. We offer our services across a range of different projects and building types including residential, social housing and regeneration schemes.
- Service and Repair
- We offer trusted servicing and repairs for heating and renewable systems nationwide. Our qualified and friendly engineers carry out all maintenance and repairs, including gas heating repairs and replacements, renewable installations and repairs and all aspects of plumbing.
- Social Housing
- A trusted partner to many social landlords and local authorities, providing a cost-effective, quality service. We want to make life as easy as possible for social housing providers. We offer a whole range of services so that our clients can get everything they need from a single source.
- Renewable
- Renewable energy systems reduce consumption costs and the environmental impact energy has on the planet. We are approved and accredited to install and design all types of renewable technology and pride ourselves on excellent levels of quality and service.
- Part of a Global Family
- We are part of a 12K+ strong global family of companies, providing climate solutions across the globe.
- Key Stats
- • 100K+ Heating & Renewables Service & Repairs per Annum • 150K+ Customer Calls Handled per Annum • 15K+ Heating & Insulation Installations per Annum • 2000+ ASHP & GSHP Installations per Annum • 250+ Direct Employees
Contact info
0800 Repair, Pacifica House, Rainton Business Park, DH4 5RA, Houghton Le Spring, United Kingdom
- 0800 030 6040
- www.0800repair.com
4.8
Excellent
34k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 2 weeks
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Excellent customer service.
Under the warmer homes grant scheme I have been dealing with Joanne who had been amazing. Followed up all calls that she said she would and has been very easy to deal with. I look forward to seeing what is going to be offered and very grateful
28 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Prompt response next day appointment…
Prompt response next day appointment Laura answered the call she was very pleasant and most helpful
27 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Spoke to a fantastic lady called Joanne Thompson …
Spoke to a fantastic lady called Joanne Thompson who talked me through the new boiler scheme arranged my appointments talked me through it all very easy process
27 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Very efficient and friendly.
Very efficient and friendly.
Appointment made very quickly and Chloe Coning was polite.
27 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your review! We’re pleased to hear that you had a positive experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s great to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
New Boiler
A new boiler was fitted in my property last week by Kane and Sam from 0800 Repair. They worked hard and efficiently and were very helpful, friendly and professional.
I have also had telephone contact with Paula Rochester and Geraldine Combe. They couldn’t have been more helpful and understanding and dealt efficiently with my concerns.
20 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Martin Bell was prompt
Martin Bell was prompt, explained things clearly, and was extremely helpful.
24 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
I applied for a Warm Homes Grant and…
I applied for a Warm Homes Grant and have qualified for solar panels to be fitted to my house. So far all my dealings with 0800 have been excellent. At every stage they have contacted me about the next stage in the process with appointments made and fulfilled. The people I have dealt with on the phone have been pleasant, knowledgeable and helpful, particularly Geraldine. The panels are to be installed next week and I will submit a further review then.
16 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Laura Anscombe
Laura Anscombe
Was very polite ,updated me about repair ,in a professional and informative manner ,
Credit to her company.
24 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Very pleasant and easy to deal with Laura.
Very pleasant and easy to deal with.
24 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Stephen Caffrey
Stephen Caffrey , was very professional,
Very curtious, an asset to 0800 Repairs,
10/10 ✅
Regards G.G.Lowes
30 March 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Laura Anscombe who dealt with my call…
Laura Anscombe who dealt with my call and signed me up on a monthly contract was an absolute delight to deal with. She was most professional and knew exactly what she was talking about. I am very pleased with the service.
23 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
I spoke to Chloe from O800…
I spoke to Chloe from O800 Houghton-le-Spring about an ongoing leak in my radiator following new boiler installation ( which has made an amazing improvement for efficiency snd financially with reduction in Gas charges).
Chloe who took my call and immediately made a call out referring to the radiator leak which had not leaked prior updating and new boiler installation.
During the same call I was given a date for within a few days mutually convenient and sent a confirmation text.
She was very understanding, pleasant phone manner and very helpful. Thank you Chloe for your very helpful assistance.
A no stress for me call.
Much appreciated.
F . Galloni , Cumbria
22 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Spoke to a lady
Spoke to a lady, Jessica Roberts today very helpful, and sorted my query with no problems,thank you.
22 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Highly recommended …
Very professional,job done to a high standard. Engineers very respectful in my home and explained what they were doing step by step. Highly recommended. Five stars from me.
10 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Helpful and polite
The lady i spoke to on the phone, Laura Anscombe was very helpful and went above and beyond to make sure our heating was sorted quickly. We were told after our initial engineer visit it would be a few days to get a part but she rang us the next day and arranged for someone to come and complete the fix. He was also a great help, very polite and both are a credit to the company. Thanks again
17 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Efficient and friendly service
Spoke to Laura Anscombe today to report a fault on our boiler, originally installed just 14 months ago. Quick efficient service, arranged for an engineer visit the same day. Very friendly and put me at ease. Thank you!
20 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Annual gas heater boiler and system check.
Jessica was very helpful and confirmed my preference for an 8.30am to 1pm appointment
I did not have to wait long before I was connected to an advisor. Excellent service.
20 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Really good service staff very…
Really good service staff very professional
17 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
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