Allowed me to preorder an item that was unavailable, and then proceeded to never reach out to me. When asked about refunding my card, they said they'd only do store credit or an exchange for an item... See more
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Terrible company, box pushers pur sang! You should avoid this company at any times. Absurdly high prices, bad communication (only when there's a customer alert they answer your e-mails), cluttered web... See more
Order a large model of USS HORNET, agreed and paid costs in feb 2021, model arrived in March 2021 with additional shipping costs of £70.00. Returned goods as unauthorised additional cost. They agreed... See more
Company replied
Ordered Fairy Swordfish kit on 21 Feb 21 which was despatched on 1st March. It arrived in the UK on the 8th March and languished in customs until the 13th when it was released and was delivered on the... See more
Company replied
Company details
- Toy shop
- also in
- Childrens Shop
About 1001 Modelkits
Information provided by various external sources
1001modelkits, which was created by model enthusiasts with extensive experience in online sales, provides you with the world’s largest selection of models and accessories.
We feature all types of models (Airplanes, Tanks and military vehicles, boats, cars, motorcycles, Radio-controll Figurines, etc.).
Thanks to our relationships with suppliers, we provide you with access to over 100,000 product references, from the biggest brands: Tamiya, Italeri, Airfix, Heller, Hasegawa, etc. The most specialized brands are also in the spotlight: Emhar, HobbyBoss, Aber, etc.
Quality service from an e-commerce professional
The founder of 1001modelkits has extensive e-commerce experience, namely as the Chief Operating Officer (COO) of one of Europe’s leading price comparison websites.
Our cutting-edge logistical platform guarantees that your orders will be placed securely and shipped fast. 1001modelkits also features a peace-of-mind guarantee, which allows you to return your product within 30 days instead of 7.
Delivery is handled through UPS or USPS : in either case, your order is tracked and you can check the delivery status of your order in your personal client area.
Payment security is provided by Paypal, our partner bank.
We feature all types of models (Airplanes, Tanks and military vehicles, boats, cars, motorcycles, Radio-controll Figurines, etc.).
Thanks to our relationships with suppliers, we provide you with access to over 100,000 product references, from the biggest brands: Tamiya, Italeri, Airfix, Heller, Hasegawa, etc. The most specialized brands are also in the spotlight: Emhar, HobbyBoss, Aber, etc.
Quality service from an e-commerce professional
The founder of 1001modelkits has extensive e-commerce experience, namely as the Chief Operating Officer (COO) of one of Europe’s leading price comparison websites.
Our cutting-edge logistical platform guarantees that your orders will be placed securely and shipped fast. 1001modelkits also features a peace-of-mind guarantee, which allows you to return your product within 30 days instead of 7.
Delivery is handled through UPS or USPS : in either case, your order is tracked and you can check the delivery status of your order in your personal client area.
Payment security is provided by Paypal, our partner bank.
Contact info
2 Passage Philippe Auguste, 75011, Paris, France
- contact@1001modelkits.com
- www.1001modelkits.com
2.0
Poor
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Nice shop with a good range of tools.
9 February 2021
Reply from 1001 Modelkits
Dear Mr Leen
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Really detailed model-easy to build-all…Citroen kit car
Really detailed model-easy to build-all parts needed in the box including paint
8 February 2021
Reply from 1001 Modelkits
Dear Rutter
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Long delay in receiving the model due…
Long delay in receiving the model due to custom check, but well worth the wait.
8 February 2021
Reply from 1001 Modelkits
Dear customer,
Thank you for your feedback. We would like to inform you that delivery times are longer due to Brexit, or due to Covid. We deplore this situation and apologise for this incident.
Best regards,
Customer Care 1001hobbies.
Reply from 1001 Modelkits
Dear Stefan
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Fast shipping and no issues to United States
The negative comments regarding shipping coming from the US I don't think are fair. We are in the middle of a pandemic as we all know and I know businesses are doing the best they can. They also can't control the shipping speed. We need to understand that all falls on the courier's. Anyway, I placed my order and checked on it periodically and it kept updating until it shipped. Once it did, I got tracking and my order came in very quickly. It's worth noting that it was with normal shipping speed also. I would gladly order from these people again. I can only speak from my experience and it was excellent! Thank you again 1001 Modelkits!
8 February 2021
Reply from 1001 Modelkits
Dear Mr Jace
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Love BMW
Very happy with the model. Great to find availability of different eras of vehicles.
8 February 2021
Reply from 1001 Modelkits
Dear Mr Wilson
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Amazing service
Amazing service! Definitely will buy from here again! Thank you 1001 Hobbies!
8 February 2021
Unprompted review
Reply from 1001 Modelkits
Dear LONA
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Took 2 months and multiple complaints to get item
Placed an order in mid-December, money debited from card, by mid-January nothing had arrived. Sent several complaints via email and their Facebook page. Eventually the item was sent in early February.
8 February 2021
Unprompted review
Reply from 1001 Modelkits
Mr. Fergus,
We thank you for your comment and apologise for this incident.
Customer service will get back to you as soon as possible.
Thank you for your understanding,
Best regards
Customer service 1001hobbies
Placed two orders which they did not…
Placed two orders which they did not combine postage, one order took ages to be delivered, the second was lost. They did replace the lost order, but overall postage took too long, so I won't be using them again.
8 February 2021
Reply from 1001 Modelkits
Mr. Sullivabn,
We thank you for your comment and apologise for this incident.
Customer service will get back to you as soon as possible.
Thank you for your understanding,
Best regards
Customer service 1001hobbies
They have a wide variety of parts!
8 February 2021
Reply from 1001 Modelkits
Dear Kyle,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Very good webshop from France
Very good webshop from France. Nice prices and pretty fast delivery from France to Holland
8 February 2021
Reply from 1001 Modelkits
Dear customer,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Excellent service..will be using again
8 February 2021
Reply from 1001 Modelkits
Dear Nigel,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Not worth buying.
8 February 2021
Reply from 1001 Modelkits
Dear Mr Matthews,
Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible.
Kind regards,
customer care 1001hobbies.
Ordered roughly £50 of paints in…
Ordered roughly £50 of paints in December.
It’s now February, and they still haven’t arrived.
I will not be attempting to buy any paints from this company again.
7 February 2021
Reply from 1001 Modelkits
Dear Sir,
Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible.
Kind regards,
customer care 1001hobbies.
Read my mail from 26 january 2021!
1 February 2021
Reply from 1001 Modelkits
Dear Sir,
Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible.
cordially,
customer care 1001hobbies.
Reply from 1001 Modelkits
Dear Mr. Davis,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
hey I got the wrong version
well, I made a mistake when ordering wanted the english copy of blackstone fortress escalation, clicked on the french version. I sent an email requesting that they change my order to the english version. They responded that they made the change. And when it finely came came it was the french version. :-(
Partly my fault part customer service
1 February 2021
Reply from 1001 Modelkits
Dear Sir,
Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible.
cordially,
customer care 1001hobbies.
I was very happy with my purchase over…
I was very happy with my purchase over all. Even though the box was flattened in transit the model was still intact. I count luck for that considering the models were resin and quite fragile and would have easily been smashed.
The expediency with which it arrived to the USA was excellent.
Next time I would advise not sending fragile models in envelopes but in boxes.
1 February 2021
Reply from 1001 Modelkits
Dear Mr. Burris,
Thank you for your feedback. We apologize for the incident.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
This is one of the very few online…
This is one of the very few online hobby stores who stock all of the items needed to build a successful model. Shipping is a fair cost to where the product is being sent from, and arrives in a timely manner.
One suggestion/recommendation for the site and/or model builder is look at the instructions, prior to ordering your model to make sure you have all the correct paints, glue, transfer softeners, etc. etc. which the instructions typically list.
I've had to make several orders for materials, as working into the model I did not realize I needed. An amateur issue, not to be repeated? Probably, but the cost of the shipping certainly makes me pause for the next model purchase to be made to ensure that all the materials needed are purchased.
1 February 2021
Reply from 1001 Modelkits
Dear Mr. Perkins,
Thank you for your feedback. We apologize for the incident.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Excellent quality
Excellent quality. Great delivery, given the current worldwide pandemic. Products are exactly like the description. Customer service is a little hard to reach
1 February 2021
Reply from 1001 Modelkits
Dear Mr. Hartmann,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
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