Allowed me to preorder an item that was unavailable, and then proceeded to never reach out to me. When asked about refunding my card, they said they'd only do store credit or an exchange for an item... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible company, box pushers pur sang! You should avoid this company at any times. Absurdly high prices, bad communication (only when there's a customer alert they answer your e-mails), cluttered web... See more
Order a large model of USS HORNET, agreed and paid costs in feb 2021, model arrived in March 2021 with additional shipping costs of £70.00. Returned goods as unauthorised additional cost. They agreed... See more
Company replied
Ordered Fairy Swordfish kit on 21 Feb 21 which was despatched on 1st March. It arrived in the UK on the 8th March and languished in customs until the 13th when it was released and was delivered on the... See more
Company replied
Company details
- Toy shop
- also in
- Childrens Shop
About 1001 Modelkits
Information provided by various external sources
1001modelkits, which was created by model enthusiasts with extensive experience in online sales, provides you with the world’s largest selection of models and accessories.
We feature all types of models (Airplanes, Tanks and military vehicles, boats, cars, motorcycles, Radio-controll Figurines, etc.).
Thanks to our relationships with suppliers, we provide you with access to over 100,000 product references, from the biggest brands: Tamiya, Italeri, Airfix, Heller, Hasegawa, etc. The most specialized brands are also in the spotlight: Emhar, HobbyBoss, Aber, etc.
Quality service from an e-commerce professional
The founder of 1001modelkits has extensive e-commerce experience, namely as the Chief Operating Officer (COO) of one of Europe’s leading price comparison websites.
Our cutting-edge logistical platform guarantees that your orders will be placed securely and shipped fast. 1001modelkits also features a peace-of-mind guarantee, which allows you to return your product within 30 days instead of 7.
Delivery is handled through UPS or USPS : in either case, your order is tracked and you can check the delivery status of your order in your personal client area.
Payment security is provided by Paypal, our partner bank.
We feature all types of models (Airplanes, Tanks and military vehicles, boats, cars, motorcycles, Radio-controll Figurines, etc.).
Thanks to our relationships with suppliers, we provide you with access to over 100,000 product references, from the biggest brands: Tamiya, Italeri, Airfix, Heller, Hasegawa, etc. The most specialized brands are also in the spotlight: Emhar, HobbyBoss, Aber, etc.
Quality service from an e-commerce professional
The founder of 1001modelkits has extensive e-commerce experience, namely as the Chief Operating Officer (COO) of one of Europe’s leading price comparison websites.
Our cutting-edge logistical platform guarantees that your orders will be placed securely and shipped fast. 1001modelkits also features a peace-of-mind guarantee, which allows you to return your product within 30 days instead of 7.
Delivery is handled through UPS or USPS : in either case, your order is tracked and you can check the delivery status of your order in your personal client area.
Payment security is provided by Paypal, our partner bank.
Contact info
2 Passage Philippe Auguste, 75011, Paris, France
- contact@1001modelkits.com
- www.1001modelkits.com
2.0
Poor
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 1001 Modelkits
Dear Mr. Jaap,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Order still not arrived after 4 weeks
Order still not arrived after 4 weeks
Birthday present now too late
Where is it - be honest with me
When will it be shipped
Steve
17 March 2021
Unprompted review
Reply from 1001 Modelkits
Hallo,
Dank u voor uw commentaar. Wij delen u mee dat wij Délivengo hebben verzocht zo spoedig mogelijk een onderzoek in te stellen.
Wij zullen zo spoedig mogelijk contact met u opnemen.
Hoogachtend,
1001 hobby's klantendienst
You sent me the wrong item AGAIN!
You sent me the wrong item AGAIN!! How are we going to proceed? Can you tell me how you managed to send me the exact item again? I am very frustrated!
17 March 2021
Reply from 1001 Modelkits
Hello,
Thank you for your feedback. We would like to inform you that we have requested an investigation from Délivengo as soon as possible.
We will get back to you as soon as possible.
Sincerely,
1001 hobbies customer service
Very displeased with the amount of time…
Very displeased with the amount of time it took to simply process the order....nearly two weeks "preparing for shipment"
Afterwards, another 11 days to reach me. This would all be well and fine except I paid 40.00 usd for expedited shipping. The quality of service from beginning to end was terribly sub-par.
That being said, the product was delivered in a well protected parcel and it was absolutely the exact product advertised. This is the only positive experience of the buying process.
Will not be doing business with this company in the future simply for the lack of efficient processing/shipping procedures even when extra service was paid for.
17 March 2021
Reply from 1001 Modelkits
Hallo,
Dank u voor uw commentaar. Wij delen u mee dat wij Délivengo hebben verzocht zo spoedig mogelijk een onderzoek in te stellen.
Wij zullen zo spoedig mogelijk contact met u opnemen.
Hoogachtend,
1001 hobby's klantendienst
Shipment time improved
Shipment time improved , but need to make it shorter - for a special courier service !
16 March 2021
Reply from 1001 Modelkits
Dear Mr. Chenn,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Whenever I order any kits the service…
Whenever I order any kits the service is excellent. The delivery is very good considering the circumstances due to the pandemic. The fact that everyone is experiencing such problems due to covid-19 makes their service so good. Keep up the good work.
Yours sincerely,
William.
16 March 2021
Reply from 1001 Modelkits
Dear Mr. William,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Wrong item shipped
Wrong item shipped. Two of a second item included when only one was ordered. Slow customer service. Contact by phone was impossible since the number for Customer Service failed every time. I tried nine times.
16 March 2021
Reply from 1001 Modelkits
Hallo,
Dank u voor uw commentaar. Wij delen u mee dat wij Délivengo hebben verzocht zo spoedig mogelijk een onderzoek in te stellen.
Wij zullen zo spoedig mogelijk contact met u opnemen.
Hoogachtend,
1001 hobby's klantendienst
You get only 2 stars because why you…
You get only 2 stars because why you have a great selection of items for the plastic scale modeler, your order fullfillment process is way to slow. Your website says item available in 4-5 days yet it has been over a week and my order STILL is being processed. If you don't have the item in STOCK, don't display it at all! This is the second time this has happened, the first time you gave me a voucher, that is no good, refund the money so I can get what I want elsewhere. Once I receive my current orders I will probably drop you from my list of online suppliers because of your poor order fullfiillment process. And don't blame COVID either, I can handle 3-5 extra days but I will not tolerate WEEKS of delay.
15 March 2021
Reply from 1001 Modelkits
Hallo,
Dank u voor uw commentaar. Wij delen u mee dat wij Délivengo hebben verzocht zo spoedig mogelijk een onderzoek in te stellen.
Wij zullen zo spoedig mogelijk contact met u opnemen.
Hoogachtend,
1001 hobby's klantendienst
Great company to deal with
Great company to deal with. Fair prices and quick shipping. Very responsive to any issues.
15 March 2021
Reply from 1001 Modelkits
Dear Mr. Craig,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
All good! Exactly as expected.
All good. Quality products looking just as they did online. Reliable shipping, extremely well packed.
15 March 2021
Reply from 1001 Modelkits
Dear Mr. Landis,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
1001 Modelkits always have stock
1001 Modelkits always have stock of the items I need. Good prices and delivery.
15 March 2021
Reply from 1001 Modelkits
Dear Mr. Williams,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Did not receive the ordered items
Did not receive the ordered items, no e-mail, no conformation, no track & trace.
5 weeks later still no reply...
15 March 2021
Reply from 1001 Modelkits
Hallo,
Dank u voor uw commentaar. Wij delen u mee dat wij Délivengo hebben verzocht zo spoedig mogelijk een onderzoek in te stellen.
Wij zullen zo spoedig mogelijk contact met u opnemen.
Hoogachtend,
1001 hobby's klantendienst
Order was placed on Feb. 19
Order was placed on Feb. 19, 2021. Paid extra for quicker delivery. Still haven’t received my order. I’m not convinced I’ll ever get it.😤. It’s now Mar. 20 and have heard nothing from 1001Modelkits. Also, seems impossible to contact the directly about the problem.
15 March 2021
Reply from 1001 Modelkits
Hello,
Thank you for your feedback. We would like to inform you that we have requested an investigation from Délivengo as soon as possible.
We will get back to you as soon as possible.
Sincerely,
1001 hobbies customer service
excellent service
15 March 2021
Reply from 1001 Modelkits
Hello,
Thank you for your feedback. We would like to inform you that we have requested an investigation from Délivengo as soon as possible.
We will get back to you as soon as possible.
Sincerely,
1001 hobbies customer service
I know Fairy Swordfish were slow
Ordered Fairy Swordfish kit on 21 Feb 21 which was despatched on 1st March. It arrived in the UK on the 8th March and languished in customs until the 13th when it was released and was delivered on the 15th March. The kit arrived in a large box, well packed with brown paper and appears to be undamaged, I haven't opened the product box yet otherwise I'll start building it and that wouldn't do as I have another kit in construction already.
15 March 2021
Reply from 1001 Modelkits
Dear Mr.Wells
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Great selection of hard-to-get items…
Great selection of hard-to-get items here in the States. Delivery time is a bit lengthy but, considering the nature of international commerce in the time of Covid, understandable and quite acceptable. Excellent status communication and reliability. I will definitely be back as the need arises.
14 March 2021
Reply from 1001 Modelkits
Dear Mr.Zinn
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Top quality service
Top quality service. Speedy delivery, well packaged and reasonable prices.
Thanks
14 March 2021
Reply from 1001 Modelkits
Dear Mr. Colin,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Completed my first diorama.
Completed my first diorama because of this site so i do recommend people to buy parts from this site thank you so Much.
14 March 2021
Reply from 1001 Modelkits
Dear Mr Luis,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Reply from 1001 Modelkits
Hello Nina
We regret this incident and apologise for it. Due to the Brexit, parcels are taking much longer to arrive in the UK and we regret this. We are very sorry for the delay in the arrival of your parcel in the UK, but we have asked for a return shipment, as you have not paid your bank.
I am very pleased with the service,
1001hobbies customer service
3 weeks Delivery is very long!
13 March 2021
Reply from 1001 Modelkits
Sir Bartels.
Wij danken u voor uw mail, wij informeren u dat wij vanuit Frankrijk verzenden. Wij danken u voor uw geduld.
Hoogachtend,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.