Allowed me to preorder an item that was unavailable, and then proceeded to never reach out to me. When asked about refunding my card, they said they'd only do store credit or an exchange for an item... See more
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Terrible company, box pushers pur sang! You should avoid this company at any times. Absurdly high prices, bad communication (only when there's a customer alert they answer your e-mails), cluttered web... See more
Order a large model of USS HORNET, agreed and paid costs in feb 2021, model arrived in March 2021 with additional shipping costs of £70.00. Returned goods as unauthorised additional cost. They agreed... See more
Company replied
Ordered Fairy Swordfish kit on 21 Feb 21 which was despatched on 1st March. It arrived in the UK on the 8th March and languished in customs until the 13th when it was released and was delivered on the... See more
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Company details
- Toy shop
- also in
- Childrens Shop
About 1001 Modelkits
Information provided by various external sources
1001modelkits, which was created by model enthusiasts with extensive experience in online sales, provides you with the world’s largest selection of models and accessories.
We feature all types of models (Airplanes, Tanks and military vehicles, boats, cars, motorcycles, Radio-controll Figurines, etc.).
Thanks to our relationships with suppliers, we provide you with access to over 100,000 product references, from the biggest brands: Tamiya, Italeri, Airfix, Heller, Hasegawa, etc. The most specialized brands are also in the spotlight: Emhar, HobbyBoss, Aber, etc.
Quality service from an e-commerce professional
The founder of 1001modelkits has extensive e-commerce experience, namely as the Chief Operating Officer (COO) of one of Europe’s leading price comparison websites.
Our cutting-edge logistical platform guarantees that your orders will be placed securely and shipped fast. 1001modelkits also features a peace-of-mind guarantee, which allows you to return your product within 30 days instead of 7.
Delivery is handled through UPS or USPS : in either case, your order is tracked and you can check the delivery status of your order in your personal client area.
Payment security is provided by Paypal, our partner bank.
We feature all types of models (Airplanes, Tanks and military vehicles, boats, cars, motorcycles, Radio-controll Figurines, etc.).
Thanks to our relationships with suppliers, we provide you with access to over 100,000 product references, from the biggest brands: Tamiya, Italeri, Airfix, Heller, Hasegawa, etc. The most specialized brands are also in the spotlight: Emhar, HobbyBoss, Aber, etc.
Quality service from an e-commerce professional
The founder of 1001modelkits has extensive e-commerce experience, namely as the Chief Operating Officer (COO) of one of Europe’s leading price comparison websites.
Our cutting-edge logistical platform guarantees that your orders will be placed securely and shipped fast. 1001modelkits also features a peace-of-mind guarantee, which allows you to return your product within 30 days instead of 7.
Delivery is handled through UPS or USPS : in either case, your order is tracked and you can check the delivery status of your order in your personal client area.
Payment security is provided by Paypal, our partner bank.
Contact info
2 Passage Philippe Auguste, 75011, Paris, France
- contact@1001modelkits.com
- www.1001modelkits.com
2.0
Poor
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Reply from 1001 Modelkits
Hello Khalid,
We apologise for this incident.
Your remarks and suggestions are essential to us.
We will do our best to make your next experience a great one.
Yours sincerely,
Customer service 1001 hobbies.
Reply from 1001 Modelkits
Dear Gary,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Reply from 1001 Modelkits
Dear Paul,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Only place i could find part for old…
Only place i could find part for old R/C Helicopter. Amazed at charge for using PayPal. Took a while to arrive. But i got parts i did not think i would get.
23 February 2021
Reply from 1001 Modelkits
Dear Mike,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Satisfied with My Order
I give the kit itself high marks. Very accurate representation of the Fw-19 A5.
Also in my favorite scale.1/18th.
The only complaints I have about my experience is that the model came wrapped in a single layer of thin bubble wrap. Fortunately, no damage, but an external protective box would have been safer.
Also, as regards the kit, no swastika decals were provided. I understand international laws regarding the swastika, but not even supplying decals for a display model is, in my opinion, somewhat extreme,.
Overall, happy with 1001 Hobbies and Hobby Boss;s kit.
23 February 2021
Reply from 1001 Modelkits
Dear Chris,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Great prices on what I ordered but I…
Great prices on what I ordered but I ordered the items on 31January 21 and as of today 22Febuary 21 I’m still waiting for my order. Shipping costs are too high for this long of a wait.
22 February 2021
Reply from 1001 Modelkits
Hello Steven,
We apologise for this incident.
Your remarks and suggestions are essential to us.
We will do our best to make your next experience a great one.
Yours sincerely,
Customer service 1001 hobbies.
Site worked well
Site worked well, nicely packed. Delivery 12 days from France>UK. Brexit? Covid?
22 February 2021
Reply from 1001 Modelkits
Dear Peter,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Great item but poor delivery and protection of personal details
Great item a very competitive price however there was a delay with the delivery as it came from outside the UK which I wasn’t aware of when I ordered and it was held by the couriers as there was missing paperwork which they had to wait for this was a copy of the invoice which when I received the delivery was in a open clear document pocket taped on the outside of the parcel this had all my personal details and some bank details on the document that could be accessed by anyone that chose to do so I can’t say I am very impressed with this so I will be thinking hard and long before I order anything again
22 February 2021
Reply from 1001 Modelkits
Hello Philip,
We apologise for this incident.
Your remarks and suggestions are essential to us.
We will do our best to make your next experience a great one.
Yours sincerely,
Customer service 1001 hobbies.
Acrylic paint order
Found the acrylic paints for the colours I required on your web site. Ordered and paid for them, my order was delivered correctly within the time stated. Thank you
22 February 2021
Reply from 1001 Modelkits
Dear Newton,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
As my first time with this company and…
As my first time with this company and long in southern Spain I was pleased at the time it took to receive my package and delivery was smooth and trouble free, I received clear and concise messages for retrieval of my package and am now using the contents.
22 February 2021
Reply from 1001 Modelkits
Dear Mrs Philip,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Reply from 1001 Modelkits
Dear customer,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
It isn’t fair price to pay for…
It isn’t fair price to pay for avHobbymaster diecast, this company ask almost double the price!! 😕
21 February 2021
Unprompted review
Reply from 1001 Modelkits
Hello Tarkan,
We apologise for this incident.
We will do our best to make your next experience a great one.
Yours sincerely,
Customer service 1001 hobbies.
Waltersons 1/24 RC Panzer 4 tank
Excellent model with good sound and lots of working features. Great value for money, delivered undamaged from France by UPS. Easy to use website.
21 February 2021
Reply from 1001 Modelkits
Dear Mrs Ross,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Sent the wrong plane, feel duped
Hi,
Although I appreciated you sending me a "super chipmunk", and promptly, it was not all the same as the one I was expecting - the box is totally different and the plane is much smaller than shown. I was expecting the MHD or "Thunder Tiger" Chipmunk with 51" WS as you showed, but instead got the small "World Models" which only had a 39" WS. I wouldn't have ordered if I'd know this. I hoped you weren't trying to cheat me....
21 February 2021
Reply from 1001 Modelkits
Hello Stuart,
We apologise for this incident.
Our customer service will contact you to find out more about your experience.
We will do our best to make your next experience a great one.
Yours sincerely,
Customer service 1001 hobbies.
Great product and service.
21 February 2021
Reply from 1001 Modelkits
Dear Mrs HRS,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
My purchase sent to wrong country I…
My purchase sent to wrong country I sent many emails explaining wrong address but was ignorned. It cost me 100 sterling pounds in total to get my parcel directed to correct address very disappointed
21 February 2021
Reply from 1001 Modelkits
Hello Peter,
We apologise for this incident.
We would like to inform you that our customer service department will be in contact to rectify this.
Yours sincerely
Customer service 1001 hobbies.
Order Number LZNR70WXX
I ordered a model on 16th November 2020 and £74.25 was taken from my bank account. It appears that Hermes made two attempts but were unable to deliver the package and returned it to you. We have had numerous other parcels delivered by Hermes.
Hermes Tracking Number 551639530371039..
Nothing was heard from you, nor my money returned, so I phoned you on the number you advertise, which appears to be no longer available. I got through and a very nice lady told me she had a record of this and was waiting for the warehouse to issue the necessary document. She said she would chase it and let me know within the next day or so. This model is the last one you have in stack so is important.
Needless to say, despite trying to contact you, I haven’t heard a word so far and wonder if you would be kind enough to take some interest in this matter and either return my money or send the model.
20 February 2021
Unprompted review
Reply from 1001 Modelkits
Hello David,
We apologise for this incident.
Customer service will contact you to rectify this.
We will do our best to make your next experience a wonderful one.
We wish you a pleasant day.
Yours sincerely,
Customer service 1001 hobbies.
Did not reciv my order
Did not reciv my order. It was meant as a chirstmas gift for 2020. Still nothing.
19 February 2021
Reply from 1001 Modelkits
Hello,
Our customer service will contact you to rectify this. We apologize for this incident.
Have a nice day.
Customer service 1001 hobbies
the photo etch looks fantastic four…
the photo etch looks fantastic four stars is bacause there was no instruction sheet
18 February 2021
Reply from 1001 Modelkits
Dear Mrs Edmond,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Terrific service
17 February 2021
Reply from 1001 Modelkits
Dear Mrs Adrian,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
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