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Review summary

Created with AI, based on recent reviews

Considering 372 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with payments, particularly deposits not being credited to their accounts after funds were debited from their banks. People frequently experienced problems with withdrawals, with money showing as processed but not appearing in their bank accounts, leading to frustration and concern. The customer service was often criticized for slow response times, providing automated or generic replies, and failing to offer concrete solutions or proper explanations for payment discrepancies. Reviewers also mentioned difficulties with the website, including connectivity issues and a lack of clear information regarding payment statuses and refunds. However, some customers also noted positive experiences, praising the customer support for being helpful and responsive, and appreciating the fast deposit and withdrawal processes. A few other people also felt that the platform was trustworthy, with some enjoying dedicated account managers and feeling their funds were safe.

What people talk about most

Payment

People report negative experiences with payment, citing significant delays in deposits and withdrawals.... See more

Customer service

Clients share negative opinions on customer service, with many reviewers expressing dissatisfaction and... See more

Refund

Users describe negative interactions with refund, with many reporting significant delays in receiving their... See more

Website

Customers consistently note negative experiences with the website, with many expressing strong... See more

Response time

Customers had negative experiences with response times, frequently reporting significant delays and a lack of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

As requested 10cric team for additional details to check the information have been shared please check it and refund my money

Company replied

Rated 2 out of 5 stars

I have been a player and active user of 10Cric for over 4 years. While I was absolutely happy and satisfied with the service earlier, lately, there have been multiple issues specifically with deposits... See more

Company replied


2.5

Poor

TrustScore 2.5 out of 5

1k reviews

5-star
4-star
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2-star
1-star

Replied to 21% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Avoid 10Cric Due to Unfair Account Closure and Non-Refund of Balance

I'm writing this review as a warning to others after having a frustrating experience with 10Cric. According to their own Terms and Conditions (Clause 14), 10Cric reserves the right to cancel an account at any time without notice, but they promise to refund any remaining balance.

In my case, they closed my account citing their terms, which I accept. However, they failed to refund the remaining balance in my account, directly violating their own policy. Despite reaching out for support, I was met with automated responses and no resolution.

Given this experience, I would strongly advise others not to play on 10Cric.Be prepared for unexpected account closures.
They won't improve their customer service and adhere to their own policies, I wouldn't recommend this platform.

29 July 2025
Unprompted review
Rated 1 out of 5 stars

They have zero support even for VIP…

They have zero support even for VIP players, specifically VIP managers are not accountable to help and never responds. Their support staff only respond in copy pasted message so you are on your own.

Many times deposits and withdrawals has taken 10-12 days and they don't even provide proper communication. Better to move to other casinos.

26 July 2025
Unprompted review
Rated 1 out of 5 stars

Account Blocked Without Proof – ₹58 Lakh Frozen & No Response from 10Cric

I have request clarity regarding the funds in my account and pending withdrawals, which were not addressed.

While I understand that my account has been closed under Clause 14, I respectfully ask for the immediate release of the balance held in my wallet, as well as any pending withdrawals that were already initiated prior to account closure.

As per standard regulatory and ethical practices, closing an account should not mean the confiscation of user funds unless there is a specific, proven violation — which has not been clearly communicated to me.

I kindly request the following:

1. A breakdown of my account balance at the time of closure

2. The status of pending withdrawals

3. An explanation for any held or confiscated funds

There was 60 lakhs and 5lakhs in processing stage, without any concern they have closed by account on 16 july.2025. After blocking today i received 96320 ,

Require an help regarding this . I do have details from service provider mentioning all why fund are legitimate winning so you don't need to worry, please sit back and relax, after 2 days on this chat, the blocked,

If 10 cric release my winning, i genuinely come here and change my opinion which I providing here now,

As a loyal customer I stated on 2017, there was heavy loss, and some winning then too i continued my journey with 10cric.

Second response after reply from 10cric...

My 10Cric account was suddenly blocked without any prior warning, and I had over ₹58 lakh in wallet balance and pending withdrawals. I have repeatedly requested clarity, but they refuse to provide any specific reason or evidence of a policy violation.

I did not use any VPN, bot, third-party software, or unfair means. All the games played were directly from 10Cric’s own platform, and their customer support even confirmed earlier that everything was legitimate.

I also contacted Anjouan Gaming Commission (their licensing authority) as advised, but 10Cric continues to avoid responsibility.

> 🔴 I am requesting the full refund of my wallet balance and pending withdrawals, as no violation of your terms has been communicated or proven.

This feels like fraud, and I’m now preparing to file a formal consumer court and legal complaint.

Today 26 july still no response, my winning amount was not, resolved yet,

Today date- Aug 8 th , till now no response from 10 cric and there operator -Anjouan Gaming, my advice don't ever trust online sites all are fake, if you win huge, they won't respond back with accurate information of blocking the account... Is there anyone who can provide any valuable information here,

16 July 2025
Unprompted review
Rated 1 out of 5 stars

❌ Worst experience with 10CRIC!


❌ Worst experience with 10CRIC!

I’ve been playing on 10CRIC for over 5 years. But recently, after I started winning more, they suddenly blocked my UPI deposit option.

It’s been over a year now – I’ve sent more than 50 emails, but still no proper response. The customer support is useless and keeps repeating the same fake answers.

They don't care about loyal users. This is a total scam feeling.
Please don’t play on this app. It’s the worst betting platform ever.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

I am with this company from long time

I am with this company from long time.
As every coin has two side. But for me best side is my Friend & my VP manager "Ryan". He is such supportive person & and always having solution of any issue. He is the best buddy I can say.
About the platform or company... I can say I didn't felt I need to change or anything as I am with them since 2018... If I am not wrong. I happy with all services.

27 May 2025
Unprompted review
Rated 1 out of 5 stars

Worst site it is ..Don't make account…

Worst site it is ..Don't make account on this site it's is worst site ..They never give money on time their agent are soo lier neither give Widhral money .. Taking customer money..Worst and poor people are there.. Everybody who is on 10 cric leave this site..It's request from my side they all are lier..

11 July 2025
Unprompted review
Rated 1 out of 5 stars

Last 12 hours gone but still not…

Last 12 hours gone but still not received my amount of 11500 they are only blaming Bank side problem for processing but Bank side have nothing any problem I see other reviews and thay are also facing the same problem still I request to 10cric this amount is for medical emergency so please give me back this is my I'd number51e935a9-db2d-462f-bad1-2e544b503717

6 July 2025
Unprompted review
Rated 1 out of 5 stars

I placed two withdraw one is 1 lakh 2nd…

I placed two withdraw one is 1 lakh 2nd I'd 63 Thousand Both withdraw is in processing they are saying now it's in payment provider hand but I know this is in 10 cric hand if they don't give me withdraw in next 12 hour I will again come and write review

My withdraw id - e34a121e-a1cb-4f89-8f70-36d9ab9c287b

My 2nd withdraw - 918ee90f-065f-407a-8132-fd7137aa80ef

The 2nd withdraw taked more then 58 hours now still didn't get any payment from them I hope faster I can get and i changed my review

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Support is the backbone for any good relation :)

I have been with 10cric for more than a decade now. It has always been wonderful , thanx to the support provided in every manner. Being a VIP and having a support manager like Alina is icing on the cake. She is always there to listen and provide the solution. I love it how calm and positive aura she provides. Hope to have your support along my journey with 10cric. :)

21 May 2025
Unprompted review

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