123 Flowers Reviews 

3,391
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 769 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform extremely easy to use, appreciating the remarkably smooth and straightforward process for placing orders. Many patrons also highlight that the floral arrangements consistently arrive exceptionally fresh, beautifully packaged, and strictly on schedule. Clients frequently express satisfaction with the thoughtful extra options and overall reliability. Some reviewers were not happy with the product quality, noting that the delivered bouquets frequently looked sparse and nothing like the promotional website pictures. Additionally, a few customers experienced frustrating delivery delays, citing instances where shipments arrived significantly later than expected or failed to show up.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and presentation. While many reviewers... See more

Delivery service

Customers had ambiguous experiences with the delivery service. While many reviewers praised the prompt, fast,... See more

Order

People report ambiguous experiences with order, as opinions on the process are heavily divided. On one hand,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with opinions sharply divided. While many customers praise... See more

Service

Clients share ambiguous opinions on service, with many praising the efficient deliveries and lovely fresh... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The online site is easy to use and there is a great choice of flowers at very reasonable prices god value for money. When I noticed a problem with the order I was able to contact the customer servic... See more

Company replied

Rated 4 out of 5 stars

Really pleased with the quality and size of the bouquet I ordered, flowers well packed and very fresh. Only criticism is the lack of updates regarding my delivery, on there site and on email received... See more

Company replied

Rated 4 out of 5 stars

I found placing the order for the flower pretty straight forward. The flowers were delivered on the days requested ( one was for the 11/7 and the other 15/7) the bunches of flowers were really nice ,... See more

Company replied

Rated 4 out of 5 stars

Great service - flowers on all the occasions have been delivered in perfect condition. I am sure they would have lasted more then a few days - customer service is excellent. Couldn’t speak with any... See more

Company replied


Company details

  1. Home & Garden

Written by the company

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Contact info

3.7

Average

TrustScore 3.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

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3.7

All reviews

(3,391)

732 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The flowers were delivered as promised

The flowers were delivered as promised. Recipients were very happy.

22 July 2026
Unprompted review
123 Flowers logo

Reply from 123 Flowers

Hello Andrea,

We're so happy to hear the flowers arrived as promised and brought joy to the recipients. Thank you for sharing!

Kind regards,
Rosie

Rated 4 out of 5 stars

Total experience

Excellent
Great customer service Flowers delivered as stated. Hopefully they were excellent

19 July 2026
Unprompted review
123 Flowers logo

Reply from 123 Flowers

Hello,

We're so glad to hear about your positive experience with our customer service and timely flower delivery! We hope the flowers brought joy.

Kind regards,
Rosie

Rated 5 out of 5 stars

Always use 123 flower

Always use 123 flowers, great prices fast delivery. Great customer service

18 July 2026
Unprompted review
123 Flowers logo

Reply from 123 Flowers

Hello Sarah,

We're so pleased to hear that you always choose us for your flower needs! It's wonderful to know you appreciate our great prices, fast delivery, and excellent customer service. Thank you for your continued support.

Kind regards,
Rosie

Rated 5 out of 5 stars

Flowers are beautiful and we're…

Flowers are beautiful and we're delivered to my best friend on time and were beautifully arranged and fresh when they were delivered

18 July 2026
Unprompted review
123 Flowers logo

Reply from 123 Flowers

Hello Elizabeth,

We're so pleased to hear that the flowers were beautiful and arrived on time for your best friend. It's wonderful to know they were beautifully arranged and fresh!

Kind regards,
Tom

Rated 5 out of 5 stars

A couple of times I have used this…

A couple of times I have used this company now and every time the flowers have been nice & fresh

19 July 2026
Unprompted review
123 Flowers logo

Reply from 123 Flowers

Hello Lee,

We're so pleased to hear that you've consistently received nice and fresh flowers from us. Thank you for your kind words!

Kind regards,
Tom

Rated 5 out of 5 stars

123Flowers has restored my faith in reliable flower delivery

Having been let down by a big international concern previously, this was my first time using 123Flowers and I couldn’t be more pleased with them. The flowers were delivered on time and they were just as described on their website. I was very pleased with the service and will definitely continue to use 123 Flowers. It’s hard being overseas while your UK family is celebrating a milestone but this way I can (reliably) show that I care and am thinking of them.

17 July 2026
Unprompted review
123 Flowers logo

Reply from 123 Flowers

Hello Wendy,

We are so pleased to hear that we could help you reliably connect with your family in the UK, especially when you're overseas. It means a lot to us that our flowers arrived on time and met your expectations. We truly appreciate your kind words and look forward to continuing to be your trusted choice for sending thoughtful gifts.

Kind regards,
Tom

Rated 5 out of 5 stars

Very easy to order and a great price

Very easy to order and a great price. My sister loved her flowers they were delivered on time and I was kept up to date with the delivery. Will definitely use again

17 July 2026
Unprompted review
123 Flowers logo

Reply from 123 Flowers

Hello Tracey,

We're so pleased to hear that ordering was easy and that your sister loved her flowers! It's wonderful to know they were delivered on time and that you were kept updated. We look forward to helping you again!

Kind regards,
Tom

Rated 5 out of 5 stars

Beautiful flowers delivered on…

Beautiful flowers delivered on time..absolutely perfect service..100%would recommend

16 July 2026
Unprompted review
123 Flowers logo

Reply from 123 Flowers

Hello Janet,

We're so happy to hear that the beautiful flowers were delivered on time and that you found our service absolutely perfect. Thank you for your wonderful recommendation!

Kind regards,
Rosie

Rated 5 out of 5 stars

Great choice

The flowers were easy to select from a great choice, arrived on the right date and my friend was delighted. Thank you

17 July 2026
Unprompted review
123 Flowers logo

Reply from 123 Flowers

Hello Lynn,

We are so happy to hear that your friend was delighted with the flowers and that our selection met your expectations. We appreciate your kind words!

Kind regards,
Tom

Rated 5 out of 5 stars

123 Flowers did very well

123 Flowers did very well! Delivered on our anniversary, a week later the flowers are still fresh and blooming. Good all round, thank you!

19 July 2026
Unprompted review
123 Flowers logo

Reply from 123 Flowers

Hello Alan,

We're so happy to hear that the flowers were delivered on your anniversary and are still looking fresh and blooming a week later! Thank you for your wonderful feedback.

Kind regards,
Tom

Rated 5 out of 5 stars

flowers well received on the day…

flowers well received on the day requested (later in the day than thought but that was a delivery issue) well received by recipient and still looking nice after a week.

17 July 2026
Unprompted review
123 Flowers logo

Reply from 123 Flowers

Hello,

We're delighted to hear the flowers were well-received and are still looking lovely after a week. We appreciate your understanding regarding the delivery timing.

Kind regards,
Rosie

Rated 5 out of 5 stars

These flowers were for my sister who…

These flowers were for my sister who was delighted with them, they were carefully packaged and arrived very fresh. She took a photo of them and sent it to me and I was really pleased, they arrived in bud and opened the next day. I will certainly use this company again and would highly recommend anyone to use them.

17 July 2026
Unprompted review
123 Flowers logo

Reply from 123 Flowers

Hello Janice,

We are so happy to hear that your sister was delighted with the fresh, carefully packaged flowers! It's wonderful to know they arrived in bud and opened beautifully. We truly appreciate your kind words and recommendation; we look forward to serving you again.

Kind regards,
Rosie

Rated 3 out of 5 stars

The delivery was a whole day late and…

The delivery was a whole day late and there was no way to communicate with you to check on this wouldn't use again

17 July 2026
Unprompted review
123 Flowers logo

Reply from 123 Flowers

Hello Dee,

We sincerely apologize for the delayed delivery and the difficulty you experienced reaching us.

We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter.

Kind regards,
Rosie

Rated 5 out of 5 stars

1 2 3's Fabulous Flowers

Easy to negotiate the website and the beautiful flowers were delivered really quickly and efficiently. They brought an elderly lady the greatest of joy, thank you.

23 July 2026
Unprompted review
123 Flowers logo

Reply from 123 Flowers

Hello Kate,

We're so happy to hear that navigating our website was easy for you and that the beautiful flowers were delivered quickly and efficiently. It's wonderful to know they brought such joy to an elderly lady!

Kind regards,
Rosie

Rated 5 out of 5 stars

Reasonably priced, good service

Reasonably priced, easy to order, efficient service on time. The flowers were a birthday gift, the recipient said they were beautiful. Very pleased with this service.

16 July 2026
Unprompted review
123 Flowers logo

Reply from 123 Flowers

Hello,

We're so pleased to hear that you found our service efficient and easy to use! It's wonderful to hear that the birthday flowers were beautiful and that you were satisfied with the service.

Kind regards,
Katie

Rated 5 out of 5 stars

Brilliant service and the flowers were…

Brilliant service and the flowers were lovely

15 July 2026
Unprompted review
123 Flowers logo

Reply from 123 Flowers

Hello Nicky,

We're so pleased to hear you enjoyed our service and found the flowers to be lovely. Your positive feedback is truly appreciated!

Kind regards,
Rosie

Rated 5 out of 5 stars

Lovely flowers again and excellent…

Lovely flowers again and excellent service been using 123 for years now thanks again

9 July 2026
Unprompted review
123 Flowers logo

Reply from 123 Flowers

Hello Spencer,

We are so delighted to hear that you consistently receive lovely flowers and excellent service from us. Thank you for your continued loyalty and wonderful feedback over the years!

Kind regards,
Rosie

Rated 5 out of 5 stars

Gifts to friends

Flowers look good when box arrived
Have done another order for a gift will see how that comes.
Good delivery and packaging.

21 July 2026
123 Flowers logo

Reply from 123 Flowers

Hello,

We're so pleased to hear that your flowers arrived looking good and that you were happy with the delivery and packaging! We truly appreciate you placing another order with us.

Kind regards,
Rosie

Rated 5 out of 5 stars

Beautiful long lasting well presented…

Beautiful long lasting well presented flowers delivered on time easy to order

11 July 2026
Unprompted review
123 Flowers logo

Reply from 123 Flowers

Hello,

We're so pleased to hear that you found our flowers beautiful, long-lasting, and well-presented. It's wonderful that they were delivered on time and that you found the ordering process easy. Thank you for your positive feedback.

Kind regards,
Tom

Rated 5 out of 5 stars

Brought as a get well gift

Brought as a get well gift, recipient thought they were lovely. Would use again

13 July 2026
Unprompted review
123 Flowers logo

Reply from 123 Flowers

Hello Ana,

We are so pleased to hear your recipient loved their get-well gift. We appreciate your kind words and look forward to serving you again.

Kind regards,
Tom

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