Ive ordered something via Tik Tok its Nike.com paid for it everything they gave me an tracking numbers but it shows not found its been 4months already they said the package was delivered but nothing c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve got them for my tracking parcel. The tracking wasnt looking right, but they kept updating. The tracking was scam, they’re working with different shipping companies like FXYL etc…for good bene... See more
Company replied
17track is being used to conceal a scam site. I made a puchase with Peartiinal.com on the 14th May 2026. I recieved a delivery notification on the 17track site, at 17:35 on the 5th of June 2026. The p... See more
Company replied
absolute worst experience i've ever had trying to receive a shipment. The delivery was never attempted at my apartment. They tracking site simply says "parcel inbound success at the parcelshop" withou... See more
Company replied
Company details
Written by the company
Hi friends! Thanks for visiting us on Trustpilot! Just a quick note before you review: We are a free package tracking platform, not a seller or delivery company — we only help you track packages from 2800+ couriers worldwide. We simply show tracking info from couriers' websites. If there's any issue with your package delivery progress, please contact the seller or carrier directly. Thanks for understanding! — 17TRACK Team
Contact info
3230 E Imperial Hwy # 300, 92821, Brea, CA, United States
- Serv@17track.net
- www.17track.net
1.8
Poor
10k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 17TRACK
Hello,
We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration.
Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam operation. We are an independent and neutral global package tracking platform. Our system simply gathers and displays tracking information from over 2,000 different logistics providers worldwide—such as UPS, FedEx, USPS, DHL, China Post, etc.—so users can view all their tracking in one place.
We understand your confusion, especially if you were unaware of 17TRACK before your recent online purchases. Some online sellers (including those operating on platforms like Instagram) may provide tracking numbers from unfamiliar or lesser-known couriers. In such cases, people often use 17TRACK because it can decode and display tracking information from obscure or international carriers that may not have user-friendly sites.
To clarify further:
We do not create tracking numbers.
We do not send or handle packages.
We do not sell any products.
Our app and website simply display the data provided by couriers.
📦 How We Can Help You Investigate:
If you would like help reviewing the tracking information for your order, the quickest way for us to assist is for you to submit the details through our dedicated support form. Please click the link below to provide your tracking number and contact email. This allows our team to efficiently look into your case and help interpret the updates or identify the actual shipping carrier involved.
👉 Submit your tracking details for investigation: https://forms.gle/xE7EdQp5wbKrYvwt6
We deeply regret that dishonest sellers have used tracking numbers or third-party tools in a way that has caused confusion. If you believe you’ve been scammed, we also encourage you to:
Report the sellers directly to the platform you purchased from (such as Instagram or PayPal).
Dispute the transactions with your bank or payment provider.
Thank you again for bringing this to our attention. We’re committed to being transparent and helping where we can.
Sincerely,
The 17TRACK Team
cant locate my package
cant locate my package. they are blaming some carrier but the link they sent me to contact the carrier leads nowhere. its a dead link. i'd give zero stars if i could
13 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.
Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves.
If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services.
📦 How We Can Help Investigate:
To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form.
Please click the link below to provide:
Your tracking number
The store or website where you placed the order
Any relevant communication from the seller or carrier
👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties.
We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale.
Thank you for using 17TRACK.
Sincerely,
The 17TRACK Team
They were kind enough to reply to me…
They were kind enough to reply to me quickly and give me excellent advise.
14 July 2026
Unprompted review
Reply from 17TRACK
Hi!
Thank you so much for your 5-star review! We’re glad to hear you’re happy with our tracking service.
Just a quick note: 17TRACK is a platform that shows tracking info provided by the courier companies themselves — we don’t handle shipping or deliveries directly. But we’re always here to help you keep an eye on your parcels!
If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Thanks again for your support!
— 17TRACK Team
The stress of trying to find out where…
The stress of trying to find out where it is I will never ever Order from you guys again It's terrible trying to find out where your package is you paid good money for it and it never shows up then you get a Notice that they delivered it to your address but nothing's there
14 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for sharing your experience. We’re truly sorry to hear that you’re disappointed, and we completely understand your frustration — especially when you’re expecting a delivery or a product that doesn’t meet expectations.
We would like to kindly clarify our role: 17TRACK is an independent package tracking platform, not a seller or a shipping carrier. We do not sell products, ship packages, or handle deliveries. Our service simply aggregates tracking information from thousands of carriers worldwide to help users track their shipments in one place.
If your concern is about a package that never arrived, the tracking number and carrier details are key to identifying what happened. If your issue is about a product’s quality, the seller or the store where you purchased the item is the one responsible for returns or refunds.
To help you more effectively, please provide your tracking number, store name, and any related communication via our support form. Our team will then look into the tracking history and advise on the best next steps.
👉 Submit your case details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Once we have the information, we’ll do our best to help you understand the tracking status and point you in the right direction.
Thank you for giving us the opportunity to assist.
Sincerely,
The 17TRACK Team
Package says delivered but never…
Package says delivered but never delivered. A tracking number with four letters at the beginning was used. Usual tracking numbers have only two letters at the beginning. Invalid on all other sites.
14 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for sharing your experience. We’re truly sorry to hear that you’re disappointed, and we completely understand your frustration — especially when you’re expecting a delivery or a product that doesn’t meet expectations.
We would like to kindly clarify our role: 17TRACK is an independent package tracking platform, not a seller or a shipping carrier. We do not sell products, ship packages, or handle deliveries. Our service simply aggregates tracking information from thousands of carriers worldwide to help users track their shipments in one place.
If your concern is about a package that never arrived, the tracking number and carrier details are key to identifying what happened. If your issue is about a product’s quality, the seller or the store where you purchased the item is the one responsible for returns or refunds.
To help you more effectively, please provide your tracking number, store name, and any related communication via our support form. Our team will then look into the tracking history and advise on the best next steps.
👉 Submit your case details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Once we have the information, we’ll do our best to help you understand the tracking status and point you in the right direction.
Thank you for giving us the opportunity to assist.
Sincerely,
The 17TRACK Team
Still have not received my package
Still have not received my package. Now when I put in tracking number they’re saying not found.
14 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for sharing your experience. We’re truly sorry to hear that you’re disappointed, and we completely understand your frustration — especially when you’re expecting a delivery or a product that doesn’t meet expectations.
We would like to kindly clarify our role: 17TRACK is an independent package tracking platform, not a seller or a shipping carrier. We do not sell products, ship packages, or handle deliveries. Our service simply aggregates tracking information from thousands of carriers worldwide to help users track their shipments in one place.
If your concern is about a package that never arrived, the tracking number and carrier details are key to identifying what happened. If your issue is about a product’s quality, the seller or the store where you purchased the item is the one responsible for returns or refunds.
To help you more effectively, please provide your tracking number, store name, and any related communication via our support form. Our team will then look into the tracking history and advise on the best next steps.
👉 Submit your case details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Once we have the information, we’ll do our best to help you understand the tracking status and point you in the right direction.
Thank you for giving us the opportunity to assist.
Sincerely,
The 17TRACK Team
It is a good page where you can see…
It is a good page where you can see where is your package. I like it. It is a big help and I am not confused where is my package. Recommended do download the app
14 July 2026
Unprompted review
Reply from 17TRACK
Hi!
Thank you so much for your 4-star review! We’re glad to hear you’re happy with our tracking service.
Just a quick note: 17TRACK is a platform that shows tracking info provided by the courier companies themselves — we don’t handle shipping or deliveries directly. But we’re always here to help you keep an eye on your parcels!
If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
We'll do our best to incorporate the same and earn a five star rating from you.
Thanks again for your support!
— 17TRACK Team
They were so helpful and prompt with…
They were so helpful and prompt with addressing and solving my issues. A great organization.
14 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for your kind words. We appreciate your recognition.
To clarify, 17TRACK is an independent package tracking platform and we are not the carrier or the seller. We provide tracking information that is directly supplied by the carriers responsible for delivering your shipment.
If you have any questions about your shipment’s status or need assistance, please feel free to share your tracking number, and we’ll do our best to help. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Best regards,
17TRACK Customer Support
Ive ordered something via Tik Tok its…
Ive ordered something via Tik Tok its Nike.com paid for it everything they gave me an tracking numbers but it shows not found its been 4months already they said the package was delivered but nothing came my way they keep sending me emails but they keep on saying that my package is in transit
14 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for sharing your experience. We’re truly sorry to hear that you’re disappointed, and we completely understand your frustration — especially when you’re expecting a delivery or a product that doesn’t meet expectations.
We would like to kindly clarify our role: 17TRACK is an independent package tracking platform, not a seller or a shipping carrier. We do not sell products, ship packages, or handle deliveries. Our service simply aggregates tracking information from thousands of carriers worldwide to help users track their shipments in one place.
If your concern is about a package that never arrived, the tracking number and carrier details are key to identifying what happened. If your issue is about a product’s quality, the seller or the store where you purchased the item is the one responsible for returns or refunds.
To help you more effectively, please provide your tracking number, store name, and any related communication via our support form. Our team will then look into the tracking history and advise on the best next steps.
👉 Submit your case details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Once we have the information, we’ll do our best to help you understand the tracking status and point you in the right direction.
Thank you for giving us the opportunity to assist.
Sincerely,
The 17TRACK Team
Reply from 17TRACK
Dear Customer,
Thank you for sharing your experience. We’re truly sorry to hear that you’re disappointed, and we completely understand your frustration — especially when you’re expecting a delivery or a product that doesn’t meet expectations.
We would like to kindly clarify our role: 17TRACK is an independent package tracking platform, not a seller or a shipping carrier. We do not sell products, ship packages, or handle deliveries. Our service simply aggregates tracking information from thousands of carriers worldwide to help users track their shipments in one place.
If your concern is about a package that never arrived, the tracking number and carrier details are key to identifying what happened. If your issue is about a product’s quality, the seller or the store where you purchased the item is the one responsible for returns or refunds.
To help you more effectively, please provide your tracking number, store name, and any related communication via our support form. Our team will then look into the tracking history and advise on the best next steps.
👉 Submit your case details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Once we have the information, we’ll do our best to help you understand the tracking status and point you in the right direction.
Thank you for giving us the opportunity to assist.
Sincerely,
The 17TRACK Team
I recieved a tracking number but....
I recieved a tracking number with updates that my package was undelivered i called shipx thats who it says is the carrier there tellin me the tracking number isnt for the carrier service. I have no clue where the package is or who is the carrier for the package because the tracking number doesnt apply to ups, fedex, nor usps.
12 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.
Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves.
If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services.
📦 How We Can Help Investigate:
To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form.
Please click the link below to provide:
Your tracking number
The store or website where you placed the order
Any relevant communication from the seller or carrier
👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties.
We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale.
Thank you for using 17TRACK.
Sincerely,
The 17TRACK Team
Yall sent my order to the wrong state
Yall sent my order to the wrong state
13 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for sharing your experience. We’re truly sorry to hear that you’re disappointed, and we completely understand your frustration — especially when you’re expecting a delivery or a product that doesn’t meet expectations.
We would like to kindly clarify our role: 17TRACK is an independent package tracking platform, not a seller or a shipping carrier. We do not sell products, ship packages, or handle deliveries. Our service simply aggregates tracking information from thousands of carriers worldwide to help users track their shipments in one place.
If your concern is about a package that never arrived, the tracking number and carrier details are key to identifying what happened. If your issue is about a product’s quality, the seller or the store where you purchased the item is the one responsible for returns or refunds.
To help you more effectively, please provide your tracking number, store name, and any related communication via our support form. Our team will then look into the tracking history and advise on the best next steps.
👉 Submit your case details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Once we have the information, we’ll do our best to help you understand the tracking status and point you in the right direction.
Thank you for giving us the opportunity to assist.
Sincerely,
The 17TRACK Team
I'm concerned that I received an email…
I'm concerned that I received an email from this company. It said I had an order for delivery. Actually, read this.
Ama/zon
📦 Thank you for your purchase!
Hi, You beautiful human being.
If you do not approve this charge, you have 6 hours to do so. Kindly contact our customer care to cancel and receive an instant refund for your membership. Customer Care: +44 20 7038 6089 - This number does not work. I phoned it, and it said "We cannot connect your call."
The complete order items
Order number: #4346
iphone 17 (Desert Titanium)
This is the email: no-reply-at-bounce.17track.net
Any one with see the problem with this email? Answers on a postcard.
When I get the IP address I'll add it here. Be aware of these bandits.
13 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.
Click the link below to submit:
Your tracking number(s)
Any other relevant details about your case
👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.
Sincerely,
The 17TRACK Support Team
very good service
12 July 2026
Unprompted review
Reply from 17TRACK
Hi!
Thank you so much for your 5-star review! We’re glad to hear you’re happy with our tracking service.
Just a quick note: 17TRACK is a platform that shows tracking info provided by the courier companies themselves — we don’t handle shipping or deliveries directly. But we’re always here to help you keep an eye on your parcels!
If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Thanks again for your support!
— 17TRACK Team
I’m absolutely dissapointed that you…
I’m absolutely dissapointed that you guys have not delivered my package as I have been waiting over 6 weeks and no one knows where it’s gone .
13 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.
Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves.
If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services.
📦 How We Can Help Investigate:
To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form.
Please click the link below to provide:
Your tracking number
The store or website where you placed the order
Any relevant communication from the seller or carrier
👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties.
We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale.
Thank you for using 17TRACK.
Sincerely,
The 17TRACK Team
Let's clear this up
First off this company tracks your stuff, they by no means have control of what happens to your things. That's between you and whomever you bought from. What I've come to find is they're responsive and try their best to help you track down your package. Importing has gotten tougher, thanks to all these rules and regulations, but for the tracking they do, they do it well.
12 July 2026
Unprompted review
Reply from 17TRACK
Hi!
Thank you so much for your 5-star review! We’re glad to hear you’re happy with our tracking service.
Just a quick note: 17TRACK is a platform that shows tracking info provided by the courier companies themselves — we don’t handle shipping or deliveries directly. But we’re always here to help you keep an eye on your parcels!
If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Thanks again for your support!
— 17TRACK Team
W I rst service ever
W I rst service ever. 17 track say the do not have parcel, then they say they do.
Today they say delivered 0001 hours or midnight. No parcel delivered and they and sender do not reply. Trust Zero
13 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.
Click the link below to submit:
Your tracking number(s)
Any other relevant details about your case
👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.
Sincerely,
The 17TRACK Support Team
It’s has been 2 times your company…
It’s has been 2 times your company delivered my package to another address and I have wrote my address correct to the shipper but for some reason my package said delivered but I didn’t receive anything its been over a month im so disappointed 😡please fix this issue.
12 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.
Click the link below to submit:
Your tracking number(s)
Any other relevant details about your case
👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.
Sincerely,
The 17TRACK Support Team
Scammers
Scammers, be aware, it's been 20 days, i did not recieved my order.
25 June 2026
Unprompted review
Reply from 17TRACK
Hello,
We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration.
Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam operation. We are an independent and neutral global package tracking platform. Our system simply gathers and displays tracking information from over 2,000 different logistics providers worldwide—such as UPS, FedEx, USPS, DHL, China Post, etc.—so users can view all their tracking in one place.
We understand your confusion, especially if you were unaware of 17TRACK before your recent online purchases. Some online sellers (including those operating on platforms like Instagram) may provide tracking numbers from unfamiliar or lesser-known couriers. In such cases, people often use 17TRACK because it can decode and display tracking information from obscure or international carriers that may not have user-friendly sites.
To clarify further:
We do not create tracking numbers.
We do not send or handle packages.
We do not sell any products.
Our app and website simply display the data provided by couriers.
📦 How We Can Help You Investigate:
If you would like help reviewing the tracking information for your order, the quickest way for us to assist is for you to submit the details through our dedicated support form. Please click the link below to provide your tracking number and contact email. This allows our team to efficiently look into your case and help interpret the updates or identify the actual shipping carrier involved.
👉 Submit your tracking details for investigation: https://forms.gle/xE7EdQp5wbKrYvwt6
We deeply regret that dishonest sellers have used tracking numbers or third-party tools in a way that has caused confusion. If you believe you’ve been scammed, we also encourage you to:
Report the sellers directly to the platform you purchased from (such as Instagram or PayPal).
Dispute the transactions with your bank or payment provider.
Thank you again for bringing this to our attention. We’re committed to being transparent and helping where we can.
Sincerely,
The 17TRACK Team
Unfortunately my experience has not…
Unfortunately my experience has not been good. 17Track said my parcel had been delivered, parcel locker? I don't have a parcel locker. They suggested I try my local post office, which I did do. They have no record of my parcel. They said they are only a tracking site and they can't help me find my parcel. Very dissapointing, I still have not received my parcel.
2 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.
Click the link below to submit:
Your tracking number(s)
Any other relevant details about your case
👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.
Sincerely,
The 17TRACK Support Team
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