1-800-Flowers.com Reviews 

I am rating 3 stars because I originally ordered my friend a beautiful floral arrangement for Mothers Day it had beautiful hues of pinks and had gorgeous lilies . It was so pretty and I knew she would love them. I did see that they put a disclaimer that the picture may vary . Well, my friend got the flowers and she was happy but when I asked to see the arrangement I was instantly enraged. The flowers she received had red yellow and white flowers and some were already wilting .Not any where close to the picture online. Not even one pink flower. I told her that that’s not what I ordered and showed her the picture from online. She said she still thought they were nice . I disagreed and immediately got online to let the company know how displeased I was with their services . Sending them both pics of the online photo and the photo she sent me. I am usually not one to make a fuss. This was a Mothers Day Gift and it was not cheap. So I let them know how highly disappointing it was that the “variation” did not even slightly represent what was displayed. They were very apologetic and agreed that my frustration was valid. They remedied me by offering to send a new arrangement free of charge , which I told them I would. Be happy to leave a nice review when and if the new arrangement was up to par. So my friend received the new arrangement and it was Lovely and the florals all looked healthy and vibrant. So I’m thankful that they did their job and rectified the issue from the first delivery. I am skeptical about using their services again but I am a true believer in giving second chances figures crossed

Save yourself money and time and JUST DON’T. 0 stars would be better. They left flowers at steps to house, in 100 degree heat, in sun, without water, for unknown period of time. We were home and there was no effort to knock on door or ring doorbell. We found the dead flowers at 7pm. After nearly an hour with chatbot customer service they agreed to replace the order 5 days late. It was never received and the replacement number provided was invalid. Spent another half hour with the chatbot trying to cancel the order and get refund to the sender. Which they would not do unless the sender contacts them and spends 1/2 hour of her time with the chatbot. 100% satisfaction guarantee!?!? I think not.

Really expensive for poor quality flowers!

I never received the flowers I ordered for my wife’s birthday, so I called and they scheduled a replacement order for redelivery the next day. Those also did not arrive. Customer service was hard to communicate with and I highly doubt my refund will even be processed correctly. I can’t express enough how much you should use literally any other floral service.

I ordered flowers for my Mother for Mother’s Day and they were delivered damaged and the balloon that was ordered was not the one that was shown on the website it was tiny. When I called they said they would send another order the following day and the order both days showed to be delivered but on Both days was NOT. I had to call BOTH days and complain. It wasn’t until late Mother’s Day that the flowers arrived damaged and left at the door with no knock at the door with 50 guest at my home whom could have easily been given the arrangement. But the gentleman left it at the door and left to his car and never said a word my Ring Camera caught him as he was going back to his car. I was told I would get a full refund and another bouquet would be delivered the following day again no delivery no refund no discount nothing very poor Service. I’ve ordered from this company in the past but after them and this mishap on Mother’s Day, things are not looking good. Please make it right if you want my business.
Thanks

Received flowers from my son the Friday before Mothers Day. They were droopy and horrible. I didn't want to complain to him so I contacted customer service and was told they would send me a replacement. Still no replacement! This companies 100% satisfaction guarantee is a joke!! Buyer BEWARE. Disappointed Mom

FLOWERS ARRIVED WITHOUT A WATER SUPPLY AND WERE BROWNED AMD WILTED

I will never make the mistake of ordering from 1800FLOWERS again! They sent me an email stating my flowers were "delivered" to my family member. Thankfully, i called her and she let me know nothing was delivered. They were supposed to be delivered the friday before mothers day on may 8th. Never came. I had to call cust svc and speak with Ai agent. I requested a re-placement, that never came and they were estimating delivery for AFTER mothers day. So i had to call back to cancel the order. The agent (not Ai) was very nice. She said i would get a full refund. I dont see the pending refund on my credit card yet. I feel scammed. Will never order from them again. So embarrassing and disaappointing to want to surprise someone special and nothing arrives.

Flowers were dead upon arrival to my grandma. Very disappointed and do not recommend

STAY AWAY from this company if you want something delivered to someone you care about. Yeah, you hear the ads on the radio and see them on the internet but this is a half ass shady business at best. They will not deliver your order on time or at all even. But they send out Text/email confirmations like it’s been delivered. And then when you ask for a refund it’s takes about 3 phone calls and another 2-3 weeks to get your money back. Boot leg overseas shady business.. Stay away people!!!!!!!XXXXXXX

Have used this business numerous in past with no issues. However my Mom’s Mothers Day/Get well flowers never showed up. I did the tracking and it showed they were. I reached out to report that flowers never showed up and was told I would receive a proof of delivery email. Which is useless as they were not delivered. Still no email and another day passes with my Mom thinking I forgot her Mother’s Day. Never again. $130.00 bucks to be embarrassed.

I am beyond frustrated with the handling of my Mother’s Day order. Not only were the flowers not delivered as promised, but the communication was fundamentally dishonest.
First, they provided a false status update claiming a delivery attempt was made. When I followed up, I was initially told it could still be delivered, only to be told later that the entire product was out of stock and the order was canceled. They accepted my money and promised a holiday delivery they clearly couldn't fulfill. If you want to make sure your mom actually gets her flowers, look elsewhere.

The worst experience ordered on Saturday for Sunday. Didn't get delivered called 7 times on Sunday then Monday morning and said they couldn't deliver until Tuesday. Not good for a Mother's Day surprise that didn't happen.

1800flowers did not deliver my Mother's Day flowers order and completely ruined our family's mother's day celebration. I am utterly disappointed in their failure to deliver the goods and would like to warn anyone using their services.

Ordered flowers for international delivery. Paid a handsome amount. The order never arrived. The order status kept showing "being prepared for delivery". I called 1-800 to complain and I also wanted to know which local flowershop let me down - I grew up in that area. Of course that info could not be disclosed. I got the usual we are sorry spiel and my money back. But I will never ever use 1-800 again as they ruined a special occasion.

The flowers were beautiful but the delivery sucked. I was home all day along with my husband and a friend. My friend walked out my front door and to her surprise a bouquet of flowers in a vase were sitting on my front porch. No one hand rung my doorbell nor knocked. I checked my ring camera and sure enough, the delivery woman only set the flowers down, took a picture and walked away. NEVER DID SHE RING MY DOOR BELL OR KNOCK. Worse yet there was NO CARD or card where these flowers were from. I live in Texas and it was hot out, so my flowers sat out in the Texas heat for an hour before I found them. Not only that but during the delivery my flowers must have tipped over and the snapdragons broke in half. I called 1-80--flowers and of course I reached a person in India who couldn't understand what I was saying but agreed to send another bouquet. But, that's not the root cause, It's the delivery and not receiving a card and no one knocking. I was told the new flowers would arrive on the next day. Well that didn't happen but they did arrive late Saturday night. But, again the same thing happened. They were placed on my front porch by the delivery person who took a picture but didn't ring my door bell or knock! What's the matter with these people??? Can't you notify the people that they have a delivery of flowers instead of letting your flowers wilt in the hot heat of Texas. This time there was a card so I called the florist. I told him about the crappy delivery guy and he hung up on me. Bottom line, DON'T USE 1-800-FLOWERS!

Terrible experience. I ordered my Mother’s Day flowers for mom, MIL and g-ma weeks in advance. I know Mother’s Day weekend is busy and figured if I ordered late they would not make it there. The Friday before Mother’s Day I checked the order status since my MILs flowers got there already. My grandmothers was on track but my mom’s was delayed to the following weekend. They weren’t going to notify me or anything? I reached out to talk to customer service. I ordered my mom 2 dozen roses. She likes roses. I asked if they could make the delivery or send my mom something else? They LIED. ‘Your two dozen roses. They will be delivered on Sat or Sunday.’ Come Saturday? Nothing. Sunday mom still hasn’t gotten her flowers so I call to check the order status. They were still scheduled for the next week. I asked if there was anything they could do. Nope. I asked why would they lie to me and tell me don’t worry it will be there. The customer service rep has no answer. I ended cancelling and getting a refund but only for the flowers. They didn’t try to do anything to resolve the problem. They didn’t give me back the expedited shipping. I tried to write a review on their website? They limit the message letter count and did not let me submit. I have been a passport member for years. My order has been delayed before but this time was completely unacceptable. I will NOT be ordering with them again. I had to run to the stores to scavenge for flowers day of and am now driving two hours from home to deliver them myself. I called my mom, she heard that my grandma and MIL had all gotten flowers and thought she had been forgotten. 1800 flowers is unreliable, dishonest and useless.

My Mother in law received dead moldy roses. We paid extra to expedite and she opened the box to find rose petals in the bottom of the box. When she unwrapped the plastic there were dead moldy roses.

Paid extra delivery to have these overpriced flowers delivered on a specific day. Place the order 3 weeks in advance. Flowers never showed. Don't waste your time or money on the company

i sent a bouquet of flowers to my 94 year old mother. The florist sent an Uber to deliver the bouquet. The driver texted my mom saying 'I'm here'. the caller id was just his phone number. My mom thought it was spam or a wrong number. He texted and called my mom again, never did he mention, he was delivering flowers. He tried to cancel the delivery. what a lousy company.