1-800-GOT-JUNK? Reviews 

3,211
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,795 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally polite, professional, and extremely efficient when handling and clearing heavy items from their properties. Consumers note that the overall scheduling and junk removal process is swift, smooth, and entirely stress-free from the initial estimate to completion. Some reviewers were not happy with the cost, mentioning that the requested services felt a bit too expensive or steep for the work completed. A few other people also felt that the initial pricing was quite excessive and frequently required direct discussion before reaching a more manageable rate.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting team members who are... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, prompt, and efficient... See more

Price

Users describe ambiguous interactions with price, as some consumers found the cost very reasonable, fair, and... See more

User experience

Customers felt great satisfaction and appreciation regarding the user experience, describing it as the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting great experiences and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bryce and his team were amazing! So polite, efficient and very careful while retrieving items throughout our house and property. I enjoyed watching how well they go along and worked together as a team... See more

Rated 5 out of 5 stars

Your team was great! They responded immediately, were professional, congenial, and quickly removed an old king mattress from our garage. Abe, Jon and Jonathan were exactly what we were looking for.... See more

Rated 5 out of 5 stars

The two man crew - Brandon and Iovan - who showed up at our house were delightful. They took away heavy items from our garage with ease and showed a huge amount of respect to us and our property. Best... See more

Rated 5 out of 5 stars

Not the first time I've used this service, but years later I encountered an employee who'd worked for me before. This speaks well for the company: good help is hard to find and keep. The team who arr... See more


Company details

  1. Waste-Management Service
  2. Waste Collection Service

Written by the company

1-800-GOT-JUNK? is a full-service junk removal company that helps homeowners, businesses, property managers, contractors, and real estate professionals make space by removing unwanted items quickly, safely, and professionally. Founded in 1989 by Brian Scudamore with one truck and a simple vision — to take the ordinary business of junk removal and make it exceptional — 1-800-GOT-JUNK? has grown into one of the most recognized names in junk removal. Our friendly, uniformed truck team members make the process easy from start to finish. Customers simply point to what they want removed, and our team does all the lifting, loading, hauling, and cleanup. We remove almost anything non-hazardous, including old furniture, mattresses, appliances, electronics, renovation debris, yard waste, office junk, retail fixtures, construction debris, and general clutter. Whether you are decluttering your home, preparing for a move, clearing out a garage, renovating, managing a rental property, cleaning up after tenants, or handling a commercial cleanout, 1-800-GOT-JUNK? is designed to make junk disappear with less stress and more care. We provide upfront onsite estimates, convenient booking, professional service, and responsible disposal whenever possible through recycling, donation, and repurposing. Since day one, the company has been built around people — our customers, our franchise partners, and our truck team members — with a commitment to friendliness, professionalism, and leaving every space better than we found it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(3,211)

2,746 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Crew was awesome and good communication along with comparable price.

Dashaun Terry and his assistant were wonderful to work with. Brian (founder) called me with updates to their arrival time as well. The crew was efficient, friendly, fun and very neat and respectful of our home. I would not hesitate to work with them again in the future, or to recommend them to friends, family and neighbors. They made it an easy and swift process, from the initial estimate to the completion of the removal. I really did just need to point! That's awesome and works for me. Thank you very much Dashaun Terry and please pass on our thanks to your assistant that day as well as I did not get his name.

Also, I should mention their price was very comparable to the other quotes I received.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

These guys were great!

Quick, efficient and professional! Horace and Robert arrived on time, gave me a price, and completed my “junk” removal in an extremely timely matter. I highly recommend 1-800-GOT -JUNK

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Fast efficient and careful movers

The movers were here about 10 minutes to remove my junk from my second floor. They were efficient and careful of my walls. They called before arrival and kept me informed of their arrival time.
They did a great job for me. I’m very pleased.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Would absolutely use again.

They came earlier than planned but called ahead. They were quick, courteous, and emptied a literal mountain of garbage bags from my back deck.
It was a little expensive but absolutely worth every penny in my mind. Peace of mind is important to me, as is speed.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Jaime Barrera and Louis Ramos were…

Jaime Barrera and Louis Ramos were incredible. They both were very organized prepared to do the job and were very friendly and knowledgeable. They helped explain everything the process and procedure that would occur and there was no hidden surprises. They were in and out and very clean and organized. I would have to say it’s was one of my best experiences with a vendor, that I will ensure to use again.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

To Richard and Lloyd you 2 guys were unbelievable, could not complain? Once you done your job right down to the tea, keep up the good work. Hopefully 1 day we'll catch you guys again.

To Richard and Lloyd, thank you so much guys for coming here. Explaining everything very nicely and cleaning up. What are needed to be taken away? I appreciated that as I could not do it myself. I heard about you guys and I wish you all the best, and thank you again from the bottom of my heart. You guys were magnificent and very, very polite. Well done, you deserve it.

11 September 2026
Unprompted review

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