Edward came & repaired my washing machine, on the same day as I phoned in. He was extremely pleasant telling me exactly what he was doing. A bit pricey but all sorted in one day can’t be bad. Fortu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bogdam, the service engineer, was thorough and did a great repair of our washing machine. Very satisfied to have got it repaired within less than 24 hours of it breaking down.
An excellent repair experience, thank you. Two technicians came to check my broken Miele fridge/freezer, ordered the required parts & repaired it in a timely manner, with minimum fuss & maximum pro... See more
Had the best experience with! So friendly, professional, and went above and beyond. Highly recommend to everyone!
Company details
Written by the company
We repair all electrical appliances and all brands with an experience of over 20 years!!! Team 1 HOME SERVICE LTD
Contact info
United Kingdom
- www.1homeservice.co.uk
4.0
Great
178 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid this company
Avoid this company; they will never return to repair your machine after you've paid everything. They don't answer the phone and keep delaying.The machine was leaking after they left , but they still have not come back to repair it after a few weeks. Avoid!
16 June 2026
Unprompted review
Reply from 1homeservice
Thank you for your feedback.
We are sorry for the delay in attending to your reported issue and understand your frustration.
Please be assured that we have not ignored your request and have every intention of resolving the matter. We take all post-repair concerns seriously and are committed to providing support where required.
We apologise for the inconvenience caused by the delay and would welcome the opportunity to inspect the appliance and address any issue that may be present. Please contact our office so that we can arrange a suitable appointment as soon as possible.
Kind regards
1 Home Service Ltd
They fixed exactly what was wrong with my fridge
They fixed exactly what was wrong with my fridge! Lovely people & experts in their field.
Would definitely recommend!
1 June 2026
Unprompted review
Edward arrived on time to inspect my…
Edward arrived on time to inspect my washing machine and identified the problem straight away. He quickly ordered the required part and returned promptly to complete the repair with no time wasted. He clearly explained why the machine had stopped working, which I really appreciated. Edward was professional, friendly, and very pleasant throughout the whole process. I would highly recommend his service.
18 May 2026
Unprompted review
Very good experience on a repair of our washing machine
Very good experience on a repair of our washing machine with the engineer Eduard
Thank you!!
27 April 2026
Unprompted review
Superb service and a great attitude
5 March 2026
Unprompted review
Edward was fantastic
Edward was fantastic. Same day service and quick in and out. Very clear communication and efficient in identifying the issue and fixing it (he had the spare part needed)
30 January 2026
Unprompted review
Fast and professional
The gent came to my house to fix a washing machine door handle. Fast, professional, clear and keeps spare parts so jobs can get done on the day.
Zero complaints!
27 January 2026
Unprompted review
Speedy call out
Speedy call out. Speedy fix. Very professional. Highly recommended
20 January 2026
Unprompted review
Eduard did a good job
Eduard did a very good and fast job to repair my LG washing machine.
The only frustration was that it took 8 days to get the part instead of 3-4 as I was told initially
19 January 2026
Unprompted review
Quick and efficient diagnosis and…
Quick and efficient diagnosis and excellent service
8 January 2026
Unprompted review
Professional and efficient
Professional and efficient. My landlady contact them regarding an issue with the washing machine and they came the very next day. Eduard was very professional, punctual and helpful.
16 December 2025
Unprompted review
Fast, efficient and friendly service
Eduard did a fantastic job fixing our washing machine. He's fast, careful, and efficient - and friendly! Would definitely recommend.
15 December 2025
Unprompted review
The engineer obviously didn't know what…
The engineer obviously didn't know what he was talking about. He insisted that our washing machine required a new door lock despite being told that was not the problem. £250 later he agreed and disappeared not heard from since.
9 December 2025
Unprompted review
Very good at what he does
Very good at what he does, very efficient, very kind
13 December 2025
Unprompted review
Excellent prompt service from Edward
Excellent prompt service from Edward - polite and efficient got the job done in 5 mins
12 December 2025
Unprompted review
Amazing job!
Amazing job!! Edward came in sorted the problem - super professional - perfect job! Fixed in time for Christmas!!! Legends!!!
8 December 2025
Unprompted review
Very helpful and efficient service
Very helpful and efficient service. Would recommend 👍
8 December 2025
Unprompted review
Edward arrived promptly
Edward arrived promptly, was very polite and professional, and did not overcharge
6 December 2025
Unprompted review
Avoid
Over £230 to fix the catch on a dishwasher - taking advantage of elderly customers - avoid
3 December 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.