1st Class Medical Reviews 171

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's helpfulness, knowledge, and patience, making the selection process for medical equipment much easier. Many people appreciate the excellent customer service, noting that representatives are professional, understanding, and go above and beyond to ensure satisfaction. However, some customers also noted significant issues with product reliability and post-purchase support, with devices malfunctioning shortly after purchase and warranty claims being difficult. A few people were dissatisfied with billing discrepancies and the company's handling of product defects, feeling that their concerns were not adequately addressed.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Product

Customers had ambiguous experiences with product. Many reviewers praised the knowledge of staff in helping... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise specific staff... See more

Service

Users describe ambiguous interactions with service. While some customers, like those assisted by staff... See more

Price

Clients share ambiguous opinions on price. Many reviewers express concerns about high costs, hidden charges,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After 2 days of research into portable oxygen devices, the conclusion was nothing on Amazon gave me all the features I was looking for. Then internet searches revealed only a handful of devices that... See more

Rated 5 out of 5 stars

Josh was my original contact his expertise concerning these concentrators stopped me from making a vary bad choice . The female agent that actually took my order was great…. She helped me get a grea... See more

Rated 5 out of 5 stars

Jake is an excellent representative. We had a lot of technical difficulties and took a lot of time and patience to complete our transaction. He was patient and kind during the process. He answered... See more

Rated 5 out of 5 stars

Brett Carlson was very helpful. I just need oxygen at night and need something portable because I dog sit at other peoples houses and occasionally travel. My concentrator is too big and heavy to use... See more


Company details

  1. Medical Equipment Supplier
  2. Hospital equipment and supplies store
  3. Medical Equipment Manufacturer
  4. Medical supply store

Information provided by various external sources

1st Class Medical is the world's largest distributor of portable oxygen concentrators! We are an authorized dealer for every major manufacturer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

171 reviews

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Rated 5 out of 5 stars

Emily Brimhman

Emily Brimhman made this experience rest all around. She was knowledgeable of the products, patient and so very kind.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Keaton is the salesman that helped me…

Keaton is the salesman that helped me on several phone calls answering questions and explaining everything to me about the unit I just purchased from 1st Class Medical. Keaton was very knowledgeable about the product, answered all my questions and explained all the detail of this package.

I will recommend Keaton to anyone I know looking for a smaller unit. He was very polite, did not push me on my decision, waited for me to think about what is was that I really needed.

Thank you Keaton for all your help and explaining the warrant to me. I feel I will be in great hands any time I need help.

Than you,
Beverly A.Phillips

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Easy Peasy

Chris was no- bullshit, straightforward and helpful, letting me know all I needed to know in minutes. A nice guy, too.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Emily

Emily, the representative who took care of us, took very special care of us and went above and beyond to make us as comfortable as possible and we are very happy. We will highly recommend her to others.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Keaton was very helpful

Keaton was very helpful. was in a fix because my doctor didn't get paperwork in on time for my insurance to pay for some of it.He was very understanding. thank you

14 November 2025
Unprompted review

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