1st Glass UK Reviews 

3,085
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 659 reviews, reviewers overwhelmingly had a great experience with this company, noting that the entire process runs smoothly from start to finish. Customers frequently praise the professional installation teams for being exceptionally polite, arriving promptly, working efficiently, and always leaving workspaces spotless. People also mention the outstanding quality of the new doors and windows, alongside remarkably clear and helpful communication throughout the entire journey. However, some people mentioned issues such as receiving defective or incorrect items, encountering wrong colors, and experiencing frustrating delays with their orders. A few consumers also noted ongoing challenges regarding uncompleted installation work and difficulties when trying to resolve these problems with customer support.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the entire process.... See more

Service

Users describe positive interactions with service, highlighting professional communication from the initial... See more

Product

Reviewers highlight positive aspects of product quality, noting that doors and windows look fantastic and are... See more

Quality

People report positive experiences with quality, highlighting that products and materials look amazing and... See more

Customer service

Customers had positive experiences with customer service, noting that communication throughout the whole... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gary and Reece installed conservatory glass and front door with side panel. The quality of products are amazing and no middle man,which means a more reasonable price than the big companies. We ha... See more

Company replied

Rated 5 out of 5 stars

Had a new front door fitted. I received a few quotes from different places and these were the best price I got quoted. Had plenty of confirmation of appointments and communication was good. Gary and R... See more

Company replied

Rated 5 out of 5 stars

Everything went so smoothly from start to finish with great communication throughout. Super happy with the end result and I've had so many positive comments from neighbours already. (Theyre so jealou... See more

Company replied

Rated 5 out of 5 stars

Adil and Junaid were polite friendly and efficient great job l would 100% recommend 1st glass the sales team surveyors and installers are all great guys....l will use this company every time in future... See more

Company replied


Company details

  1. PVC windows supplier
  2. Door manufacturer
  3. Door supplier
  4. Double Glazing Installer
  5. Window installation service
  6. Window supplier

Written by the company

Opening Offer £225 off per window £325 off per door (includes composite)


Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(3,085)

649 reviews in the last 12 months

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Rated 5 out of 5 stars

Stuart and Dan where on time and…

Stuart and Dan where on time and completed the installation of my back door with competence and professionalism two great guys to deal with will use 1st glass UK again

23 June 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1s Glass Uk experience was perfect for you David, we always aim to please.
Stuart and Dan would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Stuart and Dan did a fabulous job of…

Stuart and Dan did a fabulous job of fitting my new front door.. I am more than happy! After the job everything was left clean and tidy...Would deff recommend 1st Glass...Thank you!

9 June 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Sharon, we always aim to please.
Stuart and Dan would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Adil and junaid who installed my new…

Adil and junaid who installed my new front door did and excellent job considering the old door and fitting was very poor quality .I am really happy with it and how much the standard of work is
Thank you adil and junaid

23 June 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Joanne, we always aim to please.
Adil and Junaid would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Gary and Reece were fantastic fitters

Gary and Reece were fantastic fitters, very friendly, clean and even provided the music, windows and doors fitted great and working well with little fuss to the process, would recommend 1st glass and fitters to anyone.

18 June 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Steven, we always aim to please.
Gary and Reece would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Very good service from start to finish

Very good service from start to finish.
Nothing pushy. Competitive price and rates.
Installer Reece was top lad. Professional and courteous.
Excellent all round.
Cheers

9 June 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Mark, we always aim to please.
Reece would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

1st glaaa did a brilliant job in…

1st glaaa did a brilliant job in fitting our new doors and window. Very efficient and kept things clean and tidy. Excellent quallity doors and windows. Would highly recommend.
Thankyou.

15 June 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Paul, we always aim to please.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind review its very much appreciated.

Rated 5 out of 5 stars

Good company to deal with.

Good company to deal with.
Chris & Anthony the fitters did a great job and left clean and tidy.
Neighbours comment how nice the new front door looks.

19 June 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Carl, we always aim to please.
Chris and Anthony would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your great honest review its very much appreciated.

Rated 5 out of 5 stars

The fitting and product both excellent

The fitting and product both excellent. Adil and Junaid done a great job.

19 June 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Stewart, we always aim to please.
Adil and Junaid would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

1st Class

What can I say? 1st glass are definitely 1st class. I was kept informed from beginning to end, they were tidy, fast and clean and knew what they were doing. Thank you 1st glass I love my new windows and door.

1 June 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Sue, we always aim to please.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

The company is extremely good with customer service and customers satisfaction

The company is extremely good with assuring customers making sure costumers know exactly what they are getting especially information about the product they are getting

18 June 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Sabina, we always aim to please.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

From the first phone call to the last…

From the first phone call to the last post installation check ,this company has been wonderful
Where to start
the quality of the door is top class the installers Stuart and George could not have been better . they were respectful of our home , friendly hard working funny and above all skillful
You will not find a better company and product anywhere
You must use them
20 Stars would not be enough
Thank you so much from Susan and Malc Beaumont

18 June 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear you 1st Glass Uk was perfect for you and exceeded your expectation of our family run company, we always aim to please.
Stuart and George would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation both adding "its was an absolute pleasure installing for you Sue".
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

I have just had both my kitchen windows…

I have just had both my kitchen windows replaced with 1st glass and they look amazing the crew that came were polite and helpful and made sure they didn’t cause me too much hassle we wanted a sash effect and initially showed the salesman a picture of what we wanted and I will say I’m happy with the results the guys who came Ivan and shaun had another guy with them but can’t remember his name ( sorry) we’re brilliant they made sure everything was covered and cleaned up well afterwards so can’t fault them

17 June 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Maxine, we always aim to please.
Ivan, Shaun & Richard would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Great service from start to end!

Great service from start to end, clear communication, expectations and they were even able to install ahead of schedule as this worked for both of us! Prompt service from the installers, arrived on schedule, was extremely polite, cleaned during and after the install. Took the time to explain the door, gave us chance to check everything out to ensure we were happy before they left. Would 100% recommend. Adil & Junaid were fantastic!

18 June 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Laura, we always aim to please.
Adil and Junaid would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your excellent honest review its very much appreciated.

Rated 5 out of 5 stars

Highly recommend

Would highly recommend this company,their service from start to finish was excellent.
No pushy sales, constantly kept me informed on when the windows were going to be fitted .
The two fitters Adil and Junaid were top lads, they covered everything thing other, and treat my home with care and respect.they kept cleaning as they were working.. outstanding work.
I will definitely be using you again .Thankyou for such a fantastic service.

17 June 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass uk experience was perfect for you Pam, we always aim to please.
Adil and Junaid would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your excellent honest review its very much appreciated.

Rated 5 out of 5 stars

Excellent clean tidy polite Adil and…

Excellent clean tidy polite Adil and George did a fantastic job fitting new patio doors left everywhere tidy and took old ones away brilliant company cannot recommend them enough five stars all the way thank you so much for fantastic work so pleased and great price too

5 June 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Carol, we always aim to please.
Adil and George would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your excellent honest review its very much appreciated.

Rated 5 out of 5 stars

Very satisfied with the work they have…

Very satisfied with the work they have done, door looks lovely. Very friendly staff and cleaned up after themselves.

17 June 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Lorraine, we always aim to please.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

I had 2 windows installed that look…

I had 2 windows installed that look fabulous. Lee the fitter did a great job and cleaned up after and was professional.
From getting a good price to communication about surveyor date and fitting date was superb.
Would highly recommend the company and Lee to fit.

17 June 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Janet, we always aim to please.
Lee would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your fabulous honest review its very much appreciated.

Rated 5 out of 5 stars

Another Fantastic Experience with 1st Glass

This is my second time using 1st Glass, and once again, I was very impressed with their service. From start to finish, the team were professional, helpful, and provided clear information on the products and specifications available.

They kept me well informed throughout the process, right up to the installation date. On the day, the fitters, Adil and Junaid, called an hour before arrival and arrived exactly as scheduled. They took the time to explain the work to be carried out and confirmed which units would be replaced and installed.
Before starting, they carefully covered carpets and beds with dust sheets to minimise any mess. Once the installation was complete, they thoroughly cleaned the area and removed all waste, including taking away the old windows for recycling.

I’m extremely pleased with both the end result and the overall experience with 1st Glass. I couldn’t recommend them highly enough.

16 June 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 2nd, 1st Glass Uk experience was again perfect for you Shane, we always aim to please.
Adil and Junaid are a real credit to the company they always keep our no mess no stress policy for our customers. They would both like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Very satisfied from beginning to end.

From the initial consultation and quote with Josh, to the final installation with Lee, and all of the contact in between, I am very satisfied with the service provided. All members of staff were very friendly, reliable, punctual, respectful and very professional at all times.

They went above and beyond and installed my cat flap for me as requested, and kept me updated frequently during the process.

The only negatives I experienced was the length of time from the initial quote consultation, to the day of installation, but I understand that as a small business, with a good reputation, they are obviously in demand, also, I was informed that photo images were due to be sent to me, however, there was a technical issue on the day, so I never received the images prior to installation, but again, I am aware that technical issues can arise in any company.

It didn't detract from my overall experience and the quality of the final product being installed.

16 June 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was near perfect for you Angela, we always aim to please.
Both Josh and Lee would like to thank you for your recognition of their workmanship and also for your hospitality throughout out both consultation and installation visits both adding "it was a real pleasure".
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Mick and Nigel at 1st glass

Mick and Nigel at 1st glass, seriously top class!! Thank you so much. Very professional..

16 June 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Sarah, we always aim to please.
Mick and Nigel would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1 st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

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