When booking Iran it’s very hard to get hotels and local flights in Iran from the UK. When I came across 1stQuest I chat to Sorour and she made everything easy and simple. She helped me book all hotel... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a great experience with Sorour. She planned a whole 10 day package for my family of 6 with flights, hotels, drivers and guides in Iran. Her hotel recommendations were excellent and her respon... See more
Wonderful website, provides one to one support all day long. Makes it quite easy to book hotels and flights in Iran. Loved their service ❤️
The hotel quality doesn't match with the stars. The quality and amount of each day doesn't match with each other. Please verify before charging hefty amounts from the customers. The breakfas... See more
Company replied
Company details
- #183 of 206 best companies in Travel agent
Written by the company
1stQuest is the total solution for traveling to Iran, providing comprehensive information that every traveler needs to know, and offering reservation of essential travel services such as bus, flight and visa. Low commission, ease of use, online payment and dedicated customer support makes 1stQuest the best choice for traveling to Iran.
Contact info
65 Waterhouses Street, Audenshaw, M34 5UG, Manchester, United Kingdom
- +44 161 818 2333
- Support@1stquest.com
- www.1stquest.com
4.3
Excellent
968 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 1stQuest
Dear Ms. Sema,
Hi and I hope you're doing very well.
First of all, I would like to kindly appreciate your review here on TrustPilot. Then, I’m here to provide you with explanations of the reason we couldn't help you in this regard.
You’ve kindly sent us the change date request on the same days as your check in day which is almost impossible not only in Iran; but also in the rest of the world; due to the restrictions of each hotel’s policy.
I’m sure that you can understand the way we care about our esteemed customers’ happiness and satisfaction; but it’s been out of our control and we’re truly sorry about it.
Wish you all the bests
Kindest regards
Mohammad
Ask an Italian
Ali Mardani and Sorour are the perfect combination for the ideal trip to iran. If there are any doubts put your trust in their hands, from the visa to enter the country to assistance for every eventuality during your stay. You will be able to enjoy in absolute tranquillity the large cities, villages, mosques, desert, history, architecture and the food of the peoples who coexist peacefully in this land. A journey for the eyes and soul that I recommend to all those who love to explore new worlds.
16 October 2023
Unprompted review
Good service!
4 October 2023
Quick replied
Quick replied, nice service!!
We only had a booking that wasn't able to be completed because of the high season. Most of the hotels were not available. The team was nice to help us find a hotel in a very short period of time however we would have liked them to tell us the cost of the hotel before confirming the booking.
29 September 2023
I really like the experience
I really like the experience, it was very good, safely and quickly. It was a tip from @mondayfeelings and very helpfull. I am very glad.
28 September 2023
Was easy to use
Was easy to use, just wish I was able to get instant booking confirmation like booking.com.
I was able to have my reservation confirmed within 24hrs though :)
25 September 2023
Amazing Iran
With some hesitation, I finally decided on my holiday in Iran and after corresponding with several agents I decided on 1stQuest. The travel consultant was Sorour Javadi and she was efficient and helpful. She helped me plan a special program which included all the sites I wanted to visit. She got me a good guide and driver (Ali Mardani) and we travelled around Iran for 2 weeks. Everything went smoothly, though some of the hotels and bathrooms could have been better. In this respect, Iran lags behind other countries. I marvelled at the breathtaking natural beauty and the ancient historic sites. But most of all, my best memory must be the friendly and helpful people of Iran. I recommend a holiday in Iran for something different and 1stQuest would be a good starting point.
18 September 2023
Unprompted review
The service delivery was very good.
20 September 2023
Prompt response and follow through
20 September 2023
Good treatment and quick procedures
20 September 2023
Booking tickets is very convenient
Booking tickets is very convenient, and you can book domestic air tickets in Iran. Changes and flight cancellations will be notified in time when the departure time is changed and flight cancellations are made. Thank you very much!
12 August 2023
easy & comfort
2 September 2023
My husband and I recently booked a…
My husband and I recently booked a hotel through 1stQuest website, and we were very pleased with the experience. We were particularly impressed with the customer service of Mohammad Ghatee. He was always available to answer our questions and help us with our reservation. He was also very friendly and accommodating.
We would highly recommend 1stQuest to anyone looking for a hotel reservation service.
6 September 2023
Unprompted review
There is a discrepancy in the fee…
There is a discrepancy in the fee charged by 1st quest
5 September 2023
Reply from 1stQuest
Hi
We apologize for any discrepancy in the fee charged. Please note that in some cases, additional fees may be incurred depending on your bank and payment gateway. Additionally, exchange fees may apply in certain transactions. We strive to provide transparent pricing, and we apologize for any confusion this may have caused. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Very helpful and professional for all…
Very helpful and professional for all the information we requested.
30 August 2023
I do not recommend
Although they managed to get me a visa for Ira, it is not a good company. I hired your travel insurance service but when I needed it, I didn't get the service in a timely manner. The feeling I had was that if my life depended on this company's service, I would have died. In addition, the company informs that two photos are required to withdraw the visa, this is not true. I wasted time and money getting the photos and it's a requirement that doesn't exist. I don't recommend this company.
6 August 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.