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Rated 5 out of 5 stars

Fun, detailed instruction. Every step was thoroughly explained and for the most part, visually demonstrated. Even smaller details like features, accessories, etc. were broken down into their own steps... See more

Company replied

Rated 1 out of 5 stars

I was charged an $88 renewal fee without a heads up. And let’s be honest, with the mountain of incoming emails we are bombarded with, a more direct notification (preferably a text) is critical. But th... See more

Company replied

Rated 5 out of 5 stars

21 Draw offers really helpful, step-by-step tutorials that had me noticeably improve my art and in way less time than before. I really like the love and passion you can perceive in the artists' work p... See more

Company replied

Rated 5 out of 5 stars

I love to learn from 21draw website , because they provide quality of education at low price and course update is really good , I wish they upload more creative courses . Iam highly recommended... See more

Company details

  1. Learning Centre
  2. Special education school

Written by the company

21 Draw offers online courses and books on how to be a better artist for students of all skill levels. Our contributing artists and instructors are the best in the world.


Contact info

3.8

Great

TrustScore 4 out of 5

79 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very helpful and interesting courses

21 draw offers a lot of great and interesting courses for every level, I think beginners and artists with intermediate levels will profit the most. From character design to story telling with your drawings to learning how to improve your drawings with little changes especially for commercial use, it offers a wide range of different topics.

19 May 2024
Unprompted review
Rated 5 out of 5 stars

Great art e-learning resource, even for begginers

I got back to drawing thanks to Mark Kistler's "Learn to draw in 21 days" course published on this site. I found it really motivating and I was able to easily produce some qualty drawings myself.

Even not being a experienced artist, I found some valuable resources for beginners there, produced by popular and experienced artists on Instagram and other platforms.

I strongly appreciate most courses have been translated and voiced to the Spanish language, which makes them much easier to follow without reading the subtitles, which draws your attention from what the teacher is doing.

I really like this site and hope they keep adding more courses, specially from Mark Kistler and Rodgon.

21 April 2024
Unprompted review
21 Draw logo

Reply from 21 Draw

Thanks for your review. Mark is an amazing teacher. We'll be sure to pass on the kind words. Thank you.

Rated 5 out of 5 stars

Great customer service, courses and cool books!

I recently took advantage of a promotional offer for full access to 21 Draw, and I must say, it was way cheaper than other platforms I looked at! I didn't think I could improve skills like drawing and painting solely through online videos to be honest. However, their courses have proven to be incredibly beneficial and enjoyable! I also ordered Illustrators guidebook but I had an issue with delivery because of my PO address. Thankfully, the customer support team investigated the matter and fixd it. Now, I have my book and I'm using that alongside the the courses. The books is more an inspirational book, but the courses are really indepth and educational. Maria, one of the art teachers, is simply brilliant, and we've even had contact on IG outside of 21 Draw 🙂 The courses by Maria, Rodgon and Feefall are some of my favourites.

29 February 2024
21 Draw logo

Reply from 21 Draw

Thanks so much for your review. We are really glad you are happy with the courses!

Rated 5 out of 5 stars

Costumer service

I had a problem with my subscription and wrote to customer service. The response was quick and efficient. Plus, I love the classes. They are very interesting and suitable for all levels. I highly recommend your service.

3 April 2024
Unprompted review
21 Draw logo

Reply from 21 Draw

Thanks alot and happy to hear you like the courses. Cheers!

Rated 5 out of 5 stars

Fantastic customer service and beautiful books!

21 Draw were really helpful and fantastic when it came to helping me with my recent purchases! The books are beautiful and really insightful so I would definitely recommend! :-)

13 March 2024
Unprompted review
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Reply from 21 Draw

Thank you! I'm really happy to hear that! I hope you keep on enjoying the books and courses.

Rated 1 out of 5 stars

Their “sale” never ends

Their “sale” never ends. The timer on their site is fake, just to push people to buy. They are manipulative crooks.

12 March 2024
Unprompted review
21 Draw logo

Reply from 21 Draw

Hi Noah,

I'm sorry to hear you feel that way. We definitely don't want anyone to feel pressured when using our website.

We understand that the regular price might not be affordable for everyone, especially during tough economic times, which is why we offer deals or sales to make our services more accessible.

However, I understand your concern. We'll definitely take your feedback into consideration and work on improving how we communicate our sales and offers to ensure they're clearer, while at the same time being affordable for everyone.

Rated 1 out of 5 stars

Terrible Customer Experience

I signed up for an annual membership in 2021. Then in 2023, I asked them to cancel my membership and they didn’t, then billed me again in 2024. I had to raise a dispute with my bank to get my money back. I have emailed their support 6 times, and only received one response which was very unhelpful. Terrible customer service

Edit: They only issued a refund after I raised a dispute with my credit card company. I requested a cancellation in 2022, of which I have email proof. Then in 2023 they still charged me for the annual renewal. I emailed again and asked for a cancellation and refund which was ignored. In 2024 the same thing happened again. When I disputed the transaction with my credit card company I got a refund for 2024, but not for 2023. I was also told by customer support that they refused to refund my 2023 payment (mostly I think because I can’t dispute that one with my bank because the time period for disputes has passed meaning 21Draw is off the hook and can get away with not refunding me without consequences.)

There is absolutely no valid reason not to offer refunds on an annual membership that charges in advance if someone cancels and requests a refund within a day or so of being charged.

It’s purely a cash grab. Disgusting company. Avoid like the plague.

6 March 2024
Unprompted review
21 Draw logo

Reply from 21 Draw

I'm really sorry to hear about the trouble you've had. It's totally unacceptable that the cancellation didn't go through for your membership as requested in 2023 and then billed you again in 2024. That's definitely not the experience we want for our customers.

We've looked into it and made sure your membership is canceled now, and we've issued a refund for the unauthorized charge in 2024.

I totally understand your frustration. That's not how we want to operate, and we're working on improving our customer service to make sure this doesn't happen again.

Thanks!

Rated 5 out of 5 stars

This Site has been a real lifesaver for me.

This site has been a real lifesaver for me, filling in some serious gaps in my education and skills. So, things like character design, animation basics, and character-driven illustration kinda got swept under the rug or just skimmed over. But then I stumbled onto 21 Draw, and I glad I did. I've taken a bunch of courses there, but two really stood out for me: Tony Bancroft's animation class and Isabella Staub's Procreate course. Tony Bancroft's class was like getting a masterclass from someone who's been in the trenches of animation for ages. His tips and tricks have totally leveled up my animation game. And Isabella Staub's Procreate course? Man, it's like she opened up a whole new world for me in digital illustration. Now, I feel like a pro navigating through Procreate, turning my ideas into digital masterpieces. The mix of instructors and courses on 21 Draw is just awesome. Learning from pros like Bancroft and Staub, who are out there doing their thing in the creative world, has given me such a confidence boost. It's like having a personal mentor right at my fingertips. Overall, my experience with 21 Draw has been amazing. I've been spreading the word to all my creative buddies who are in the same boat as me. Trust me, if you're looking to beef up your skills and fill in those education gaps, 21 Draw is a great idea.

26 February 2024
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Reply from 21 Draw

Thank you so much! I'm really happy to hear you are enjoying the courses! Happy learning :)

Rated 5 out of 5 stars

My art to the next level.

21-Draw made my art skills to the next level. What I struggled with before that seemed like with no solutions to, I took these easy to understand courses and made my art a lot easier to design and form. These courses really go into all the different subjects you need to understand to create something impressive, especially in cartoon style. Also I really love how I learned to use digital art like Procreate with no former experience with it.
I was impressed by my first art with use of these courses, I never thought I could create something so.. professional like, pretty fast. I highly recommend this if you’re interested in digital art, creating characters in cartoon or anime style and make portraits.

21 February 2024
Unprompted review
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Reply from 21 Draw

Many thanks for your review! Really nice to get this feedback :)

Rated 1 out of 5 stars

BUYER BEWARE

BUYER BEWARE - 21Draw only offers annual memberships and they also enroll you in auto renewal. If you forget to unsubscribe they will charge your renewal and absolutely refuse to refund it. No heads up, no emails, nothing. Lots of people have complained about the same with no changes from 21Draw. They bank on inattentive customers.
I would not buy from them ever again due to this shady business practice. If you do buy, be sure to cancel if you don’t plan to renew.

Update: 21Draw insists they sent me a notification email for auto withdrawal when they most certainly did not. I’m not sure why they would adhere so strictly to the no refunds policy, making a point here that they educate customers about this (but not really). Couldn’t you just give a refund when it’s requested (within 12 hours in my case) on a 1-year subscription. That was my kids’ Christmas money. I submitted a refund request and got absolutely no response until I went through PayPal and it was kicked back a couple times before being denied outright. Many companies are happy to give it back- and Id happily return to those companies, should I need those services in the future.
No, this is slimy biz. Your customers are telling you this. It’s not just me.

19 December 2023
Unprompted review
21 Draw logo

Reply from 21 Draw

Thank you for sharing your feedback, and I apologize for any inconvenience you've experienced with 21Draw's subscription process. Your concerns are important to us, and I'd like to address them to provide clarity on our policies.

21Draw does indeed offer annual memberships with an auto-renewal feature. We understand that auto-renewal can be unexpected for some customers, and we sincerely apologize for any frustration it may have caused.

We take customer feedback seriously, and we are constantly working to improve our services. In light of your feedback and that of other customers, we have already made changes to ensure that customers are well-informed about their auto-renewal subscription status and upcoming charges. We have made it crystal clear on signup, and we send renewal emails one month before your subscription renews.

I've just checked our email system and you did indeed receive an email notification about your renewal one month ago. You also agreed to the signup process that clearly states you are signing up for a subscription that renews each year. If you don’t want the subscription to auto-renew I would suggest that you cancel it directly after you subscribe. This will give you a year’s access to our platform without you having to worry about auto-renew. You could also set a calendar reminder. Or you could also check the renewal notification email that you received, which gives you one month to cancel.

Regarding refunds, we offer a generous 1-month trial period where you can cancel at any time. But like other subscription-based services like Netflix, HBO etc and many of our competitors, we do not offer refunds for renewals.

However, we understand that there may be exceptional circumstances, and we are open to reviewing refund requests on a case-by-case basis. We want to assure you that our goal is not to inconvenience or disappoint our customers but to provide valuable resources and content related to drawing.

In terms of cancellation, if you want to do that, it's very easy. You simply login to your profile, click on billing, and then cancel. I hope that makes sense.

We appreciate your candid feedback, which helps us improve our services. We will take your concerns to heart and work towards a more transparent and customer-friendly subscription experience. If you have any further questions or require assistance, please do not hesitate to contact our customer support team.

Rated 5 out of 5 stars

High quality learning at a good price

I recently had my first experience with 21 draw, although it isn’t my first experience with an online learning platform.

For anybody on the fence about trying 21Draw, you should know that my initial experience has been overwhelmingly positive.

The content, pacing and delivery of my chosen course, (figure drawing) is excellent and despite being an intermediate level artist with a few commissions under my belt, I’ve learned a ton of tips and tricks from Neimy, the course instructor.

I think this will be the first of many courses that I try on 21Draw.

17 January 2024
Unprompted review
21 Draw logo

Reply from 21 Draw

Hi Thomas!
Many thanks for your review!

Rated 5 out of 5 stars

Excellent support team

Support from the team was extraordinary! I initially believed there was a mistake and the book had not been delivered. They immediately responded and sent the book. It turned out it was my mistake in the address!!! I let them know, and they were really understanding through the whole process.

13 December 2023
Unprompted review
21 Draw logo

Reply from 21 Draw

Hey Alejandra,
Many thanks for your review. No worries at all, we are happy we could help and found out what happened in the end :) We hope that you are enjoying your book and don't hesitate to come back to us again if you were to need any assistance from our side!

Rated 4 out of 5 stars

I can’t sign in to my account

I can’t sign in to my account, I get a message saying my email address isn’t register. I recently bought two courses on November 27 using the account I can’t access. I sent an email explaining the situation with receipts of the purchases but haven’t receive a reply from costumer service. I hope they see this, so they can help me resolve the issue.

27 November 2023
Unprompted review
21 Draw logo

Reply from 21 Draw

Hi Majo,
We are sorry to hear that you have issues to log in your account.
I am afraid we would need more information to identify and assist you. Could you contact us directly at contact@21-draw.com please? Thanks very much!

Rated 5 out of 5 stars

Surprisingly nice customers service

Just had a very nice experience with customers service. Very quick, very friendly and adequate answers. Helped me a lot. Thanks.

6 December 2023
Unprompted review
21 Draw logo

Reply from 21 Draw

Hey Pietje,
Many thanks for your review. We have a very strong focus on customer service so we are very pleased to hear that you have been nicely surprised by it :) Please don't hesitate to contact us again if you need any assistance with your account!

Rated 1 out of 5 stars

I cancelled my subscription with them…

I cancelled my subscription with them and I was still billed for it.

When I wrote to support didn't receive anything back from them.

I would not recommend using them.

30 November 2023
Unprompted review
21 Draw logo

Reply from 21 Draw

Hi Leo, our customer support has been in contact with you. You never cancelled your subscription, which is why it renewed. We offer very a very generous 1 month trial period where you can cancel at any time. We have taken active steps to ensure that the renewal process is clearer, by sending renewal emails, making it very clear on sign up and also making it clear with supplemtary emails that you received throughout the year. We will look into this further to see if we can make additional notifications that make it easier for users to understand that they are signing up for a subscription service (that can be cancelled at at any time).

Thanks for your comment.

Ryan

Rated 5 out of 5 stars

Always updated courses!

Procreate just came out and there is an exciting course to teach it! It was a great decision to join 21 Draw😍

30 November 2023
Unprompted review
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Reply from 21 Draw

Thanks so much Ne! I'm reallyhappy to hear that you're enjoying the new content.

Rated 1 out of 5 stars

Cancellation & Refund Issue (CS)

Bought one subscription as a gift but my teen did not connect with the content and it went unused. BUT the auto renewal on the subscription was charged with NO advance email reminder. There is NO flexibility or proration for canceling a few hours after learning of the charge. The App/Site makes cancelling rather difficult and Customer Service made no exceptions.
Better companies remind of coming auto renewals and are more flexible on such complaints. My impression is that a significant part of their business is based on auto renewals that can’t be reversed, IMO.

29 November 2023
Unprompted review
21 Draw logo

Reply from 21 Draw

Apologies for any inconvenience you experienced. I understand that the content of the subscription did not resonate with your teen, leading to underutilization. We aim to provide a diverse range of content to cater to various preferences, and I regret to hear that it did not meet your expectations.

Regarding the auto-renewal charge, I apologize for any confusion or frustration it may have caused. While we do have auto-renewal processes in place for the convenience of our customers, we acknowledge that communication and transparency are crucial. Our customer support has been in contact with you and you never cancelled your subscription, which is why it renewed. We offer a generous 1 month trial period where you can cancel at any time. We have also taken active steps to ensure that the renewal process is clearer, by sending renewal emails, making it very clear on sign up and also making it clear with supplemtary emails that you received throughout the year. We will look into this further to see if we can make additional notifications that make it easier for users to understand that they are signing up for a subscription service (that can be cancelled at at any time). But apoligies that you did not enjoy your experience.

In terms of cancellation, if you want to do that, it's very easy. You simply login to your profile, click on billing, and then cancel. I hope that makes sense.

If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to contact our customer service team. We are here to assist you and are open to making necessary improvements based on your feedback.

Ryan.

Rated 5 out of 5 stars

Amazing 😻💙🌈

Great books, great courses 😻💙🌈 And customer service was super nice, quick and helpful ✨️🌈💙

28 November 2023
Unprompted review
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Reply from 21 Draw

Thanks Piotr! It means alot to us that you are enjoying our products. We'll keep doing our best to make sure we deliver high quality books and courses. Cheers.

Rated 1 out of 5 stars

I bought this as a gift for others last…

I bought this as a gift for others last year. They automatically renewed without a heads up and even though I immediately reached our after the charge they came back to me letting me know that they don't offer refunds for renewals.

Better off with free drawing content on youtube. A business that doesn't have flexible refunding is after your money on the surprise automatic renewal. I would have even got it for more gifts had I had a good experience going through customer service.

24 November 2023
Unprompted review
21 Draw logo

Reply from 21 Draw

Hey Ashley

I'm sorry to hear that you were not happy using our platform. Apologies for that. We always try to create the best content along with our artists. We will continue to do so and hope that we can constantly improve, so any feedback is always super helpful to help us do just that, thanks!

I understand that, like other reviewers, your main complain is that you never received a notification that your yearly subscription would renew. I apologize for the confusion. As I mentioned to other reviewers, I completely understand that we need to be clearer about this. It's easy to forget when you sign up for a yearly subscription and that you may be shocked when the renewal takes place. Rest assured, we are actively taking steps to make the renewal process much clearer and more transparent on our website. Our most important objective is to ensure that customers have a full understanding of the renewal terms before they sign up.

Please note that, in order to gift a subscription to someone else, our customer support would have been happy to advice on purchasing a gift card instead of taking a subscription and share it with your friend: https://books.21-draw.com/collections/gift-cards/products/illustrators-masterclass-gift-card? But again, this probably means that we need to display the gift card in a clearer way. Please don't hesitate to come back to our support team if you have any question or feedback for us.

Thanks again for your comment.

Ryan

Rated 1 out of 5 stars

BEWARE

BEWARE, they will charge you a full year renewal without any notice. I didn’t even knew I had to cancel my last year membership and it says they won’t offer a refund if it’s a renewal payment. I bought this last year and haven’t use it since, I thought this product was good but doing money by scamming says the opposite. And as I bought the two for one plan, I think they even charged me twice. / UPDATE:
They did charged only one course, but I don’t have any email from a week before, and this happening to several people for more than 6 months doesn’t seem to be a genuine mistake.

23 November 2023
Unprompted review
21 Draw logo

Reply from 21 Draw

Thanks for your comment and feedback. Like I said to the other reviewers who had a similar complaint, I understand that the clarity surrounding the automatic subscription renewal may not have been good enough, and we are actively working on making this process much clearer on our website. Our goal is to ensure that customers have a thorough understanding of the renewal terms before making any commitments.

Additionally, you should have received a notification email one week prior to the renewal, informing you about the upcoming automatic subscription renewal. However, I understand that occasionally these emails might end up in spam folders, leading to misunderstandings. I apologize for any inconvenience caused by this issue, and we are working to fix this.

Finally, please note that you have been charged only once for your renewal: gift subscriptions are activated without any form of payment, so no payment could have been done from this side.

Thanks again for writing. We will continue to work hard to offer the best possible experience to our students.

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