Wasn't the best site at first thats why I stopped playing I didn't win much but decided to give it another chance and I'm so glad I did over the month had really decent wins hitting bonus after bonus.... See more
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Great site. Lots of old and new games and a bonus game every day. Never had an issue with deposits or withdrawals and have won on a few occasions
its easy to navigate , a really good range of games , and your winning withdrawls go straight into your bank account
Absolutely brilliant experience , really does make gambling fun, always updating games and even allow you demo play on games so you can try it before playing all time favourite game!! Fast and easy wi... See more
Company details
Written by the company
Online Casino 32Red - The UK's favourite Online Casino! We are a multiple award-winning online casino that gives you all the thrills you could possibly want from gaming online. THE BEST ONLINE GAMES: Choose from 3000 online games such as online video poker and slots, or card games. THE BEST CHANCE TO WIN: If you’re not sure how to play you can find some answers in our Help Centre (https://kindredgroup.custhelp.com/app/home/site/32red_uk) SUPER-FAST PAYOUT: Our amazing team aim to process your payments as quickly and efficiently as possible. TOTAL CONFIDENCE: We have the licences and certificates we need to make sure that we can create the best environment for you to play (and to keep you safe too!). But you don’t have to take our word for it, have a look at our credentials to find out more: https://www.32red.com/about-us/our-credentials
Contact info
32Red Ltd, World TradeCenter , GX11 1AA, Gibraltar , Gibraltar
- https://www.32red.com/help
- www.32red.com
3.0
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 2 weeks
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Worse site ive ever played on
Worse site ive ever played on. All take and bonuses are no where to be seen!!!
6 June 2026
Unprompted review
Great experience and a decent big…
Great experience and a decent big payouts
5 June 2026
Unprompted review
Avoid!! Withholding funds
Played on here for the second time, had a decent win. Went back to play and whilst loosing and playing slots, they froze my account for no reason withholding £1600 in my account.
It’s exactly 3 weeks now, I’ve not had ANY contact or communication from them regarding my account being frozen. Every time I speak to a live agent, they are like robots coming out with the same jibber jabber. “ we work in chronological order etc “. Come on, how can it be 3 weeks later and you haven’t reviewed my account. Atleast send me my money back.
I would avoid playing on here!!!
14 May 2026
Unprompted review
Reply from 32Red Casino
Dear Sir/Madam,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must be.
Please be assured that account reviews are part of our regulatory obligations and can sometimes take longer than expected.
We also previously requested your contact details so we could investigate your case further, but unfortunately we did not receive them, which has limited our ability to assist directly.
We appreciate your patience and encourage you to share your details so we can look into this for you as quickly as possible.
Kind regards,
32Red Team
300£ deposit no win just avoid scammers
300£ deposit no win just avoid scammers
31 May 2026
Unprompted review
Never put my money into this site ever…
Never put my money into this site ever again the amount of money it has took from me and has not given me one bonus it’s disgusting. Stay away from this app people
29 May 2026
Unprompted review
No way of contacting them absolutely…
No way of contacting them absolutely bonkers !
28 May 2026
Unprompted review
Reply from 32Red Casino
Dear David,
We sincerely apologise that you were unable to reach our support team. We understand how important it is to receive timely assistance, and we’re sorry for any inconvenience this may have caused.
In the meantime, we recommend using our 24/7 Live Chat service, where our support representatives are available around the clock to help you. You can access it directly via the following link:
https://www.32red.com/help
Thank you for your understanding, and please don’t hesitate to reach out through live chat for immediate assistance.
Kind regards,
32 Red Team
These idiots are waste of time n money
These idiots are waste of time n money
I signed up for your online casino and was blocked straight away without any proper explanation. This is extremely frustrating and disappointing, so I have canceled my membership.
28 May 2026
Unprompted review
Reply from 32Red Casino
Dear Sir,
Thank you for sharing your feedback.
We’re sorry to hear how frustrating this experience has been and understand the disappointment caused. However as a regulated operator we are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify Your age, identity, address, location, financial circumstances. Until these verification checks are completed we cannot proceed with the activation of the account.
Kind Regards,
32Red Team
Possibly the worst site there is
Just been responded to by this company, with such a generic response and absolutely no intention of fixing the issue, typical, typical, typical. Honestly do not play this site, Worst site possible, 30 plus deposits with around thirty pound to show for it. Basically a site that just takes your money. Don't bother with this site if you actually want to win, they don't do anything when you try and speak to them to fix it. And not interested in your loyalty to them, I will be informing everyone I've introduced to this site not to bother anymore.
27 May 2026
Unprompted review
Reply from 32Red Casino
Dear David,
Thank you for taking the time to share your experience. We’re sorry to hear how disappointing it felt for you. We understand how frustrating it can be when play doesn’t last as expected.
Please note that each games RTP (Return to Player) can be found in the game on site. Our casino has an average back payment rate of 93–95%.
RTP is a measure of all the play of all the players of the game pooled together. It is not the play or return to any one player. Some people will win and have an RTP of more than 100%, while others will lose and have an RTP of less than 100%. For example, a player who wins £500 from £10 play would have an RTP of 5000%. Players must recognise that if some winners have an RTP of 5000%, many other players are likely to experience results below the advertised average.
We appreciate you sharing your perspective and are sorry your experience didn’t meet expectations. Your feedback is very appreciated and helps us continue to review how we communicate and support our players.
Kind regards,
32Red Team
DO NOT trust this company
DO NOT trust this company. They are happy to take your money but the moment I won £100 I tried to withdraw they put a hold on my account. Wanted me to send all sorts of documents but each time they say 'low quality' or some other reason not to accept them. It's disgraceful!!!! Nobody to contact, they just keep your money and ignore you.
26 May 2026
Unprompted review
Reply from 32Red Casino
Dear Sir,
Thank you for taking the time to share your experience. We’re truly sorry to hear how frustrating this situation has been for you, and we completely understand how disappointing it can feel when you’re unable to access your funds as expected.
Please rest assured that account verification is not intended to inconvenience you, but rather is a necessary part of our regulatory obligations designed to protect both our customers and the integrity of our platform. These checks must be completed before withdrawals can be processed.
As outlined in our terms and conditions:
6.1 We are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use. We may ask you to provide various pieces of information and supporting documentation to enable us to carry out these Verification Checks.
We appreciate that having documents declined can be frustrating. Please note that this does not mean your withdrawal has been refused permanently—it usually indicates that the documents provided did not meet the required quality or format standards, and alternative or clearer documentation may be needed.
We can see there has been a recent update on your account. We kindly ask you to check your email inbox or log into your account for the latest information and specific guidance on the next steps.
We genuinely appreciate your patience and feedback, and we remain committed to helping you complete this process as smoothly as possible.
Kind regards,
32Red Team
Extremely poor customer service
Was in the middle or playing one of the casino slot games (golden horsey) I started with roughly £80 in my account. It went down to around £50 give or take a couple of quid. And it kicked me off the app. After managing to get logged back in (which took a lot longer than usual) the remainder of my money on the account had vanished. After getting In touch with them through there live chat service I was put with “Marko” who was far from helpful and could barely string a sentence in English together, after asking multiple times to be either given a phone number to call or be passed to somebody more professional the chat was then ended from his end. And will have to wait 8 weeks to even hear back from the complaint department. Usually good app, extremely poor customer service, wouldn’t recommend
26 May 2026
Unprompted review
you can trust the site
i like the site and feel comfortable using it, if you win the money is paid into your account immediately
25 May 2026
Unprompted review
4 deposits here with not 1 single win
4 deposits here with not 1 single win.
Not a good site atall.
No wins in 4 deposits. Clearly has some problem.
Wont be playing this site again.
21 May 2026
Unprompted review
My experience is always a positive one…
My experience is always a positive one at 32RED.
I would definitely recommend 32red if your looking for a trustworthy place to have some online fun gambling
20 May 2026
Unprompted review
I’d of given a 0 if I could
I’d of given a 0 if I could. Don’t deserve 1 star.
Deposited and withdrew 1000’s then deposited £500 first 5 minutes of playing won a little bit and all over sudden my account was frozen. 53 days ago!! Uploaded all the correct information for verification and stil 53 days later no update or verification process complete. I find it very hard to believe it takes 53 days to verify an account ! Now’s there £500+ in an account I can’t do anything with. Now’s all I want to do is delete my account and better off playing elsewhere. Avoid this gaming site where possible
6 April 2026
Unprompted review
The site is well-made and says what it…
The site is well-made and says what it does. Every interaction has been professional and reliable. and they keep customers updated. it works every time, no glitches or delays.
20 May 2026
Unprompted review
Good casino
20 May 2026
Unprompted review
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