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Review summary

Created with AI, based on recent reviews

Considering 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and engaging teaching styles, which make the learning experience enjoyable and easy to understand. The courses themselves are frequently described as excellent, thorough, and well-structured, providing valuable information and a smooth user experience. However, some people were dissatisfied with the exam wording, finding it ambiguous and designed to confuse, and a few others mentioned issues with the administrative process, such as delays in processing paperwork or system errors regarding course completion.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff. Customers frequently praise instructors for... See more

User experience

Reviewers highlight positive aspects of user experience, particularly praising the well-explained and... See more

Service

Users describe positive interactions with service. Customers frequently praise the thorough and clear course... See more

Quality

Clients share positive opinions on quality. Customers consistently praise the excellent content and delivery... See more

Product

Consumers generally express satisfaction with the product. Many reviewers found the courses to be good, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve taken first aid and refresher courses over 17 years, I can honestly say Craig has kept me learning! There’s new things I’ve learned and new levels of clarity and confidence I’ve gained through th... See more

Company replied

Rated 5 out of 5 stars

Very thorough course delivery by Silvian Marin, went through all the main points very clearly and very well. As the course was delivered online, it would make it a bit easier if workbook was emailed... See more

Rated 5 out of 5 stars

Completed my 2 days SMSTS refresher course with Sam Hicton and i can only say that the patience and professionalism that he's approached everyone with is more than an asset to this company. Being... See more

Company replied

Rated 5 out of 5 stars

Attended a 3 day FAW course last week. The trainer was Lee Warren and he was outstanding. His background as a first responder filtered through and gave you a perspective that you just don't get from t... See more

Company replied


Company details

  1. Educational institution
  2. Career and Education Provider
  3. Class
  4. Education Centre
  5. Training school

Written by the company

Morson Nexus connects learning, development and workforce strategy to build stronger teams and smarter careers. From entry-level training to reskilling and AI-enabled learning, we close today’s gaps and prepare for tomorrow’s. We make skills strategic. We make development continuous. We make people future ready. As part of Morson Group, Nexus works alongside Morson Praxis (consultancy), Morson Edge (talent) and Morson Vital (deployment) to help businesses grow with confidence and capability. Build the skills that power your future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Had a SEATS course with Dave Hall

Had a SEATS course with Dave Hall, outstanding course, Dave works really well as I do struggle with some of those courses but he explained everything and made it an enjoyable experience

2 December 2025
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thank you for sharing your experience! We’re delighted to hear that Dave made the SEATS course enjoyable and easy to follow. It’s fantastic that his clear explanations helped you feel confident throughout the training. We’ll be sure to pass your kind words on to Dave—he’ll be thrilled to know he made a positive impact!

Rated 5 out of 5 stars

EKFB 3B training

The course was excellent your mentor sets out modules that coincides with your knowledge and current job role
You are given ample time to complete modules
Easy to upload your proof of work IE from a site plan to a task briefing sheet
Great mentoring through out the course
I really enjoyed it
Thanks for helping to progress myself in construction

3 November 2025
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thank you so much for your fantastic feedback! We’re thrilled to hear that the course structure and mentoring supported your learning and aligned with your role. It’s great that you found the process for uploading work easy and had ample time to complete your modules. Helping you progress in your construction career is exactly what we aim for, and we’re delighted you enjoyed the experience!

Rated 5 out of 5 stars

SMSTS refresher course

Completed my 2 days SMSTS refresher course with Sam Hicton and i can only say that the patience and professionalism that he's approached everyone with is more than an asset to this company.
Being a 2 day refresher , he was straight to the point and we've gone through all the necessary points that will help us to do our job in a safe manner.

thank you and well done.

26 November 2025
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thank you for your detailed review! We’re delighted to hear that Sam’s patience and professionalism made such a positive impact during your SMSTS Refresher course. It’s great to know the sessions were clear, focused, and covered everything needed to support safe working practices. We’ll be sure to share your kind words with Sam. Thank you for choosing 3B Training!

Rated 5 out of 5 stars

Knowledgeable and friendly instructor…

Knowledgeable and friendly instructor with real, first-hand experience.

11 November 2025
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thanks for the great review! It’s fantastic to hear that your instructor’s real, hands-on experience made the session even more valuable. We're glad you enjoyed the training.

Rated 5 out of 5 stars

Just finished a course with 3b…

Just finished a course with 3b training, my trainer Paul was excellent. He gave me advice when needed and replied promptly to my messages and emails. The whole experience was a breeze. Big thank you to 3b and all the staff. Thanks Paul tonge 10/10

20 November 2025
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thanks so much for your amazing review! We're really glad to hear Paul made your training experience so easy and enjoyable. It’s great to know his advice and support made a difference. We’ll make sure he and the team see your lovely comments. Thanks again!

Rated 5 out of 5 stars

Sssts refresher

Really good online training instructor Dave was brilliant explained everything really well

21 November 2025
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thank you for your review! We're glad you found the SSSTS Refresher course really good and that Dave delivered the training so clearly. We’ll be sure to pass your kind words on to him.

Rated 5 out of 5 stars

Great Course trainer was first class…

Great Course trainer was first class very knowledgeable Enjoyable

7 November 2025
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thanks so much for your review! It’s great to hear you found the course enjoyable and that your trainer delivered it to such a high standard. We’re glad you had a positive experience with us.

Rated 5 out of 5 stars

It let me understand it more and how…Stephen Downie

It let me understand it more and how important it is to be able to help somebody’s life if needed

4 November 2025
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thank you, Stephen, for sharing your thoughts. We’re really pleased to hear the course helped you gain a deeper understanding of the subject and the importance of being able to support others when needed. Your feedback means a lot to us!

Rated 5 out of 5 stars

I was on the CITB SEATS course

I was on the CITB SEATS course. It was a great session and Dave was very pleasant and great at presenting. He gave plenty of content to help us along side the the course whilst keeping us engaged throughout the whole day.

19 November 2025
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Harpreet, thank you for your great feedback! We're delighted to hear you enjoyed the CITB SEATS course and found Dave’s delivery engaging and informative. We’ll be sure to share your kind words with him. We’re glad the content supported your learning and appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Amazing course the instructor was…

Amazing course the instructor was amazing well informed . Thanks again

4 November 2025
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

We appreciate your kind words! It’s great to hear the instructor made the course amazing and informative.
Your review means a lot—thank you!

Rated 5 out of 5 stars

SSSTS

SSSTS
Dave Hall
Jack Tyler

Good assessor made it light hearted which kept people engaged.

18 November 2025
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

We appreciate your kind words! It’s great to hear the trainer made the course light-hearted while keeping it informative.

Rated 5 out of 5 stars

Great training company

Clear, informative and entertaining course

18 November 2025
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thanks for sharing your experience! We’re thrilled the course delivered clarity and kept you engaged throughout.

Rated 5 out of 5 stars

Was enjoyable but also informative

Was enjoyable but also informative, instructor could have a laugh but still made the information clear and precise.

18 November 2025
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thanks for sharing your experience! We’re thrilled the course was fun, informative, and easy to follow.

Rated 5 out of 5 stars

Really good and informative course

Really good and informative course. Learnt plenty of things I didn’t know.
Host was really helpful

18 November 2025
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Your review means a lot—thank you! We’re glad you found the training both informative and engaging.

Rated 4 out of 5 stars

SMSTS Training - 3B

The tutor Dave presented the subject well and was helpful in answering questions

14 November 2025
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thanks for sharing your experience! We’re glad Dave delivered the course professionally and supported your learning.

Rated 5 out of 5 stars

Excellent SMSTS refresher course

The course was exactly what we needed for the SMSTS refresher course. It contained all the relevant course sections needed to refresh our knowledge. The course progressed at a steady pace with enough breaks to ensure audience engagement and the information provided was suitable for successful completion of the course and the final exam. This is the second refresher course taken with 3B Training, nearly 5 years apart and we will be taking the referesher again with 3B Training in another 5 years.

29 October 2025
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thanks for choosing us again! We’re thrilled the refresher provided the clarity and structure you needed.
Your loyalty means a lot—thank you! We’re glad the course delivered everything required for successful completion.

Rated 5 out of 5 stars

First aid at work Training

First aid at work Training was excellent professionally given by Craig. I can now walk away with a great understanding and confidence to administer first aid.

12 November 2025
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thank you for your feedback! We’re delighted Craig helped you feel confident in administering first aid.

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