411 Locals Reviews 

393
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, most reviewers had an average experience overall. Many customers consistently praise the staff for their professionalism, helpfulness, and clear communication, often highlighting their ability to answer questions thoroughly. Reviewers frequently highlight the support received as top-notch, appreciating the smooth process and detailed explanations provided, which made their interactions comfortable. However, some customers also noted significant dissatisfaction with the service, reporting issues with cancellations and being charged for services not provided. A few other people also felt that the company was unprofessional, citing problems with website access and functionality.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness and professionalism. Customers... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing significant dissatisfaction,... See more

Customer service

Users describe positive interactions with customer service, with many reviewers praising specific agents for... See more

Website

Consumers find website experiences to be ambiguous, with some reporting significant dissatisfaction. Several... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Take some good advice stay away from this company. They are scammers the sales representatives make it very clear you can receive all your leads immediately or you can spread them out we decide to spr... See more

Rated 1 out of 5 stars

THESE FAKE, fake REVIEWS MAKE ME SICK ! These assholes got my Google account cancelled. It WAS BECAUSE OF THEIR SHADY. BUSINESS PRACTICES. TRUE SHIT ! I TOLD THESE ILLEGAL ASSHOLES DO NOT PUT FAKE... See more


Company details

  1. Online marketing agency
  2. Media company

Written by the company

411 Locals is an Internet Advertising Agency specializing in local search engine optimization (SEO), web design and online marketing solutions for small and medium-sized businesses throughout the United States. We are an official Certified Google Partn...


Contact info

3.0

Average

TrustScore 3 out of 5

393 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically takes over 1 month to reply

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3.0

All reviews

(393)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient and Professional Service

I’ve been a client of 411 locals for about six months now, and I must say I’m impressed with their professionalism and efficiency. My business has seen a significant increase in online visibility, and I’ve noticed a boost in people walking through the door. Highly recommended!

2 May 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

Hi Smith, we’re absolutely delighted to know that we could be of assistance. Your 5-star rating truly means a lot to our team. From everyone here at 411 Locals , we appreciate and value your feedback.

Rated 5 out of 5 stars

Working with 411 locals has been great

Working with 411 locals has been great. They’ve helped me get more business. I had no idea what SEO was before. They can actually get you on the first page of Google.

30 April 2023
Unprompted review
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Reply from 411 Locals

We can’t thank you enough for your generous comment and rating, Sarah. It’s feedback like yours that motivates our team to continue delivering stellar service throughout the 411 Locals region. We appreciate your support for our business.

Rated 5 out of 5 stars

411 locals customer service is…

411 locals customer service is outstanding. They were patient, attentive and always willing to help. I’m impressed

19 April 2023
Unprompted review
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Reply from 411 Locals

Hi Thea, we’re absolutely delighted to know that we could be of assistance. Your 5-star rating truly means a lot to our team. From everyone here at 411 Locals , we appreciate and value your feedback.

Rated 5 out of 5 stars

Working with 411 locals was easy

Working with 411 locals was easy. They understood my needs and provided me with effective solutions. Very happy with the results.I actually got more customers

18 April 2023
Unprompted review
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Reply from 411 Locals

Thank you, Cayden. for your generous 5-star rating. We look forward to offering you the same excellent service for many years to come. Thank you for choosing us and letting us know how we're doing.

Rated 5 out of 5 stars

I don’t see a reason why you wouldn’t…

I don’t see a reason why you wouldn’t work with 411 locals. They help you become the number 1 option in your area. Everyone can find your phone no and come to you for your service.

12 April 2023
Unprompted review
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Reply from 411 Locals

Hi Urnold, we’re absolutely delighted to know that we could be of assistance. Your 5-star rating truly means a lot to our team. From everyone here at 411 Locals , we appreciate and value your feedback.

Rated 1 out of 5 stars

WARNING 411 LOCALS EAT BABYS place sucks they lie lie lie they…

this place sucks they lie lie lie they cant stop lieing they woukd lie to you if tge truth would sound better they havnt gotten one thing done right wrong phone number cant even get the right website i mean and they keep charging my card even after 4 weeks of stopping service they wont stop charging my card this place i would not reicomend to my exwife they are that bad please dont even think about 411 locals they are a bad bad idea you will be very very sorry dont use 411 locals

1 March 2023
Unprompted review
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Reply from 411 Locals

Hi Brandon, we apologize for your experience with our company. We strive to serve our customers the best and if you would give us a chance to rectify your problem we would like to solve it. Please get in touch with us at support@411locals.com.

Rated 1 out of 5 stars

Do not trust Local 411 it is a scam

Do not trust these people they are out to take money from small businesses this is a scam they will not give you your Moe y you will have to change your credit card in order to stop payments what ever you do don’t be like me and have these people fool you they will try to show you a website they make for you only while you have been on the phone for 5 min they tell you it is free and that they are just trying to help you this is a lie and you will regret working with these people if you have any questions about this you can always contact me via email and I would gladly share my experience with you and take a look at all the positive reviews they are all fake it is not hard to tell

5 April 2023
Unprompted review
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Reply from 411 Locals

Hello Brett, We are sorry to hear about your experience. This is not typical and we can assure you that 411 Locals is a legitimate company that strives for excellence. We would like to provide the option of being added to our do not call list. Simply email your phone number to support@411locals.com and we will honor your wishes. We wish you and your business all the best.

Rated 1 out of 5 stars

I have requested the FBI

I have requested the FBI. AND FEDERAL TRADE COMMISSION TO INVESTIGATE THIS ORGANIZATION....LAW SUITE WILL FOLLOW
Their. State corporation commission lisence has been. REVOKED WITH THIS COMPANY.
This company was fired and told not to publish any material or web site to my Google page..

They went on and did it anyway....
.hi-jack my web site

6 April 2023
Unprompted review
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Reply from 411 Locals

Dear Robert, Thank you for sharing your concerns and we truly appreciate a business owner that takes the time to understand more about the companies they do business with. We have been in business for nearly 16 years and what you don't see when looking at reviews is that 98% of our customers stick with us month after month, without a contract. It is natural to be cautious with your business and we don't fault you for that. If you want to be added to our do not call list please email us at support@411locals.com. We wish nothing but the best for you.

Rated 1 out of 5 stars

Company is a scam they promise you the…

Company is a scam they promise you the moon and the stars never come through with anything! They never return emails! If you want business, do not use this company!

6 April 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

Hi James, we apologize for the experience you had with us. Kindly reach out to us at support@411locals.com. If you give us a chance, we intend to make this right and hope you will allow us to speak with you again to discuss the situation.

Rated 5 out of 5 stars

Working with 411 locals was great but…

Working with 411 locals was great but what I like the most was communication Throughout the process was clear ans prompt. I felt like they genuinely cared about the success of my business.

10 March 2023
Unprompted review
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Reply from 411 Locals

Hi Alexendar, we’re absolutely delighted to know that we could be of assistance. Your 5-star rating truly means a lot to our team. From everyone here at 411 Locals , we appreciate and value your feedback.

Rated 5 out of 5 stars

411 locals got my business in front of…

411 locals got my business in front of a new audience. These customers would have never walked through my door. I never believed that online worked but I’m happy to be proven wrong.

4 April 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

Hi Mark, we’re absolutely delighted to know that we could be of assistance. Your 5-star rating truly means a lot to our team. From everyone here at 411 Locals , we appreciate and value your feedback.

Rated 1 out of 5 stars

Received a call from this business

Received a call from this business. When I asked for more information on how 'I could help them', they were a little reluctant to respond. I offer cleaning services, and so I asked if there isn't a place to be cleaned, I am not sure how I can be of service. When I finally pulled out of them that they were looking to 'partner' with me to grow sales in the business, I politely declined. They were very difficult to get off the phone (very pushy sales) and made me feel uncomfortable. I honestly thought they were scammers which lead me here. I kinda hope this is all a scam, because sales should never leave someone uncomfortable.

3 April 2023
Unprompted review
Rated 5 out of 5 stars

It’s all about the results

It’s all about the results. 411 locals got my business listed online and now my phone rings with new client

2 April 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

Hi Rekha, we’re absolutely delighted to know that we could be of assistance. Your 5-star rating truly means a lot to our team. From everyone here at 411 Locals , we appreciate and value your feedback.

Rated 5 out of 5 stars

To rank high on google

To rank high on google, you need time, and 411 locals keep you updated all the way with regular updates. They were to answer my questions. I would recommend them to other small business owners looking for more customers

1 April 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

Hi Donald, our team can’t thank you enough for your generous 5-star rating and comment. It always makes us glad to hear that our valued customers are receiving the exceptional service they deserve.

Rated 5 out of 5 stars

I recently used 411 locals to improve…

I recently used 411 locals to improve my business presence, and I couldn’t be happier with the results! From the initial consultation to final product, the team at 411 locals was professional and incredibly helpful

30 March 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

Hi Prince, thank you for letting us know how pleased you are with your experience. We're proud to have offered you the service you deserve. Thank you for choosing our team and taking the time to share your feedback.

Rated 5 out of 5 stars

We have an appliance repair shop and…

We have an appliance repair shop and we’ve always stayed busy, but we wanted to grow the business and getting a website was the way to go. 411 did the website and we’re also on google maps and we’re seeing results already. So far so good

29 March 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

Hi Anibal, we’re absolutely delighted to know that we could be of assistance. Your 5-star rating truly means a lot to our team. From everyone here at 411 Locals , we appreciate and value your feedback.

Rated 5 out of 5 stars

It’s been a long road with 411 locals…

It’s been a long road with 411 locals and my business. I was their customer for a year ( signed up during their pandemic discount) and then I cancelled because I didn’t quite see the value in their service. I went on to another Seo company that charged more but looked more promising, but I ended up cancelling after first 3 months. And now I’m back with 411 locals. You don’t get results instantly but if you are patient, it will work out. It’s good to have some perspective i guess.

27 March 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

Hi Howard, we’re absolutely delighted to know that we could be of assistance. Your 5-star rating truly means a lot to our team. From everyone here at 411 Locals , we appreciate and value your feedback. We hope we’ll have the pleasure of serving you again soon.

Rated 1 out of 5 stars

Customer service is horrible

Customer service is horrible. Ive called 11 times to cancel. Either can't get anyone on phone or get people who won't help. They either put me on hold or hang up. This company is like a psycho girlfriend who won't let you breakup. Thankfully my credit card expired and they cant charge me anymore. Don't waste your money.

26 March 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

Thank you, Jeff, for taking the time to share your feedback. We are very sorry to hear about your recent experience, which is completely unacceptable by our standards. We would like to inform you that your account has been cancelled. We apologize again for your experience.

Rated 1 out of 5 stars

This Alberto whit Solution’s Carpet…

This Alberto whit Solution’s Carpet Care LLC. This company never trust your advertising 4 year work with 411 local but my experience was terrible lost all our reviews for the last four years they say they are not responsible for this issue. Please don’t trust 411 local advertising. This the first time I wrote a bad review.

14 March 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

Hi Alberto, we apologize for the experience you had with us. Kindly reach out to us at support@411locals.com. If you give us a chance, we intend to make this right and hope you will allow us to speak with you again to discuss the situation.

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