Be careful when applying a discount code, it declines the first payment for absolutely no reason and then when you click to pay again it’s removed the discount code and they won’t refund you it. Very... See more
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See what reviewers are saying
Disgusting customer service! I returned 2 items and get a refund for only one, they tell me the item returned in a condition that does not meet the requirements outlined. No photo proof, no money bac... See more
Their customer service is extremely supportive and helpful. Despite the fact that the quality of clothing products they offer is excellent as well.
I just ordered the Lemon Knitted Short Sleeve Maxi Dress, and wanted to say how happy I am with the dress. The quality is great, the colour is beautiful. I wanted a stretchy dress that I could wear... See more
Company details
Information provided by various external sources
4th & Reckless is all about documenting those timeless moments - what you’re wearing, who you’re with and what you’re doing. It is for the women who are unafraid to take risks, who forge their own way and who chase their own success. At 4th & Reckless, we offer women’s clothing and footwear. It is our mission to design head to toe looks that inspire women to embrace their style in all aspects of life. We mix classic tailoring with key trend pieces. With numerous possibilities, it’s not about one look. It’s about how you style it.
Contact info
Manchester, United Kingdom
- customercare@4thandreckless.com
- www.4thandreckless.com
Absolutely stunning coat!
1 January 2023
Reply from 4th & Reckless
Hey Charleigh,
Thank you so much for your lovely review! The 4th & Reckless team will be so happy with your comments. ❤️
Kindest Regards,
Katie
4th & Reckless
I have chased this company for a refund…
I have chased this company for a refund , when i eventually got my refund it was less that what i paid them initially plus i had to pay postage both ways will never recommend site
4 January 2023
Unprompted review
Reply from 4th & Reckless
Hey Karen,
Thank you for your review, sorry that you are disappointed with your experience💔
I can see a member of our dedicated customer care team informed you that our returns policy online states a £1.99 return fee is deducted from your refund amount.
Your feedback is hugely appreciated!
Kind Regards
Katie
4th & Reckless
Order has not arrived and customer…
Order has not arrived and customer service have been so unhelpful.
16 December 2022
Reply from 4th & Reckless
Hey Carly,
Thank you for your review. Sorry that you are disappointed with your experience.
Please note we are a small team and during periods of high demand we try to come back as quickly as possible & are sincerely sorry it took us so long to respond🤍
I can see that a member of our customer care team responded to your request and resolved the issue for you.
Your feedback is hugely appreciated!
Kind Regards
Katie
4th & Reckless
Reply from 4th & Reckless
Hey Julie,
Thank you so much for your lovely review! The 4th & Reckless team will be so happy with your comments. ❤️
Kindest Regards,
Katie
4th & Reckless
Reply from 4th & Reckless
Hey Chloe,
Thank you so much for your lovely review! The 4th & Reckless team will be so happy with your comments. ❤️
Kindest Regards,
Katie
4th & Reckless
This company took a month to refund and…
This company took a month to refund and I have to chase them. I didn’t receive the full refund too. On top of that I paid out of my own money to return the top and I got less the amount that I paid for. Disappointing all throughout
10 December 2022
Reply from 4th & Reckless
Hey Cherry,
Please note we are a small team and during periods of high demand we try to come back as quickly as possible & are sincerely sorry it took us so long to respond🤍
I have come back to your ticket today and you should now be refunded in full minus your initial £3.99 delivery fee.
Kind regards,
Aimee
4th & Reckless
Still waiting…
Still waiting for my order to be despatched after ordering over 2 weeks ago (ordered on 24th November). Sent an email but was told my order was on hold and they would investigate. Still waiting to hear why. I also messaged on socials but got no response on there. It’s not good enough using Black Friday as an excuse as other companies have sent my orders out on time. Very disappointed.
24 November 2022
Unprompted review
Reply from 4th & Reckless
Hey Charlotte,
Apologies you are experiencing issues with your order💔
I can see our CC team contacted you yesterday in regards to your order, we hope this clarifies why your order took so long to depatch and we hope we resolved the issue for you in a satisfactory manner.
Kind regards,
Aimee
4th & Reckless
Reply from 4th & Reckless
Hey Farida,
Sincerest apologies you are unhappy with our service💔
Please note as it is the Black Friday / Festive season they're are delays with deliveries, we really appreciate your patience whilst we get your order to you. I can see we contacted you the other day with an update regarding this.
Kind regards,
Katie
4th & Reckless
Order not received!
Still haven’t received my order that placed a week ago! Have tried emailing for an update but no response.
6 December 2022
Reply from 4th & Reckless
Hey Hannah,
Sincerest apologies you are unhappy with our service💔
I can see you submitted your request yesterday and due to increased demand it can take us 3-5 days to respond, we will come back to you as quickly as we can.
Please note as it is the Black Friday / Festive season there are delays with deliveries, unfortunately sometimes this is beyond our control & we are trying our best to get them all out as quickly as possible.
Kind regards,
Katie
4th & Reckless
Order not dispatched
Ordered on 28 November and says that the item will be delivered within 3 working days. Still waiting for my order to be dispatched a week later so can’t give a better review at this time. Emailed customer service to ask where my parcel was just to be told there are delays and to wait 5 working days before contacting again. Not really a solution
5 December 2022
Reply from 4th & Reckless
Hey Charlotte,
Sincerest apologies you are unhappy with our service💔
Please note as it is the Black Friday / Festive season they're are delays with deliveries, we really appreciate your patience whilst we get your order to you.
Kind regards,
Katie
4th & Reckless
bad customer service
i ordered a dress during black friday sales and i did not hear back about my order for a week. after a week, they finally sent an email saying that it would take time to process the order. however, a couple days after i received another email saying that they had refunded it. i was so confused as i had previously messaged their customer care to ask about my order only to be refunded without my knowledge. apparently, the dress was out of stock by the time i had ordered it but it took them one and a half weeks to let me know? i am absolutely disappointed in their customer care and their failure to update their customers.
5 December 2022
Unprompted review
Reply from 4th & Reckless
Hey Danielle,
We are really sorry to hear about this experience and would like to offer our apologies.
You would have received an automatic email from our database about the delivery delays which was sent out to everyone. Then I can see that we were in contact individually about your order issue, sometimes stock is unavailable and we are sincerely sorry we were unable to fulfil yours💔
Kindest Regards,
Katie
4th & Reckless
Reply from 4th & Reckless
Hey Ruby,
Sincerest apologies your parcel hasn't arrived💔
We are are experiencing delays with our couriers due to the huge increase in parcels they have had over the Black Friday period. We are sincerely sorry about this & please be assured as soon as Evri pick up the parcel you will receive an automatic email.
Kind regards,
Katie
4th & Reckless
Reply from 4th & Reckless
Hey there,
Sincerest apologies your parcel hasn't arrived💔
We are are experiencing delays with our couriers due to the huge increase in parcels they have had over the Black Friday period. We are sincerely sorry about this & please be assured as soon as Evri pick up the parcel you will receive an automatic email.
Kind regards,
Katie
4th & Reckless
Delivery was very quick !
4 December 2022
Reply from 4th & Reckless
Hey Maeve,
Thank you for giving us such a positive review💕
We hope you continue shopping with us going forward.
Kind regards,
Katie
4th & Reckless
Parcel not yet been delivered
I am still waiting for my parcel to be delivered so i dint want to share any experience yet
3 December 2022
Reply from 4th & Reckless
Hey Yibei,
Thank you for taking the time to leave us a review🤍
I can see we came back to you yesterday regarding your query, we hope your parcel arrives soon!
Many thanks,
Katie
4th & Reckless
My order still hasn’t been sent after…
My order still hasn’t been sent after ordering it a week ago. I paid extra for fast delivery and still nothing. Very very annoyed, wouldn’t order again
25 November 2022
Reply from 4th & Reckless
Hey Ally,
Thank you for taking the time to leave us a review. I can see our CC team responded to your query regarding this earlier this morning, please check your junk folder in case you missed it🤍
Kind regards,
Katie
4th & Reckless
Despatched a week after purchasing, takes a long time to respond to any emails
Stated it would arrive in 3 days but was not despatched until a week later, this does not have anything to do with the courier it is the business that did not despatch in time. When I emailed to cancel my order as it still hadn’t been despatched no one responded. Still have not had a reply
29 November 2022
Reply from 4th & Reckless
Hey Hannah,
Sincerest apologies you are unhappy with our service💔
I can see you submitted your request on Friday and due to increased demand it can take us 3-5 days to respond, we will come back to you as quickly as we can.
Please note as it is the Black Friday / Festive season there are also delays with deliveries, unfortunately sometimes this is beyond our control & we are trying our best to get them all out as quickly as possible.
Kind regards,
Katie
4th & Reckless
Poor customer service
Poor customer service experience. Took them over a month to a respond to a query I had about their returns portal not working. If I hadn’t worked it out on my own I would have missed their returns window. Response was poor both in information and timing.
1 December 2022
Unprompted review
Reply from 4th & Reckless
Hey Kara-Lee
We are really sorry to hear about this experience and would like to offer our apologies.
Our returns portal has now been updated and these issues should not happen going forward, making returns a much simpler process🤍
Kindest Regards,
Katie
4th & Reckless
Had a few issues with fastenings coming…
Had a few issues with fastenings coming loose but was offered a refund for the items to be sent back or a discount code, great customer service and responded very quick
29 November 2022
Reply from 4th & Reckless
Hey Saskia,
Thank you for taking the time to leave us such a nice review. We are so glad that we managed to resolve this for you💕
Many Thanks,
Katie
4th & Reckless
Quick response but I ordered 6 days ago…
Quick response but I ordered 6 days ago and it hasn’t even been dispatched, understand it’s busy but it’s a long time to wait when other companies have managed to get things I ordered to me in a few days.
3 November 2022
Reply from 4th & Reckless
Hey Robyn,
Sincerest apologies you are unhappy with our service💔
Please note as it is the Black Friday / Festive season they're are delays with deliveries, we really appreciate your patience whilst we get your order to you.
Kind regards,
Katie
4th & Reckless
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