4wheelonline.com Reviews 836

I spoke to JP. Extremely rude! Can't understand how someone would employ a person so unkind and rude to their customers! I simply called the listed expert phone number on the website to verify a wheel I was very interested in would fit my vehicle. Super rude person answered that didn't want to help. He seemed upset I wanted to ask questions. Said "are you going to order a set now or no" without me even telling him what the wheel was at first. When I asked for his name because of how terrible I was being talked to he would not give it to me. I asked again for his name and got nothing. Said to me he was just too busy and not enough help. I was shocked on how he made me feel. He was upset that I was calling to ask a question even though the phone number is listed for needing help. I am let down because I liked a wheel but want nothing to do with it now.

JP was incredible to work with. He is very knowledgeable and guided me through the wheel and tire selection process to ensure what I wanted would fit my Jeep. I will certainly recommend 4Wheel online to friends and family that are looking for off-roading upgrades.

Wheels for an excellent price. Delivered quickly. Friendly and knowledgeable customer service/salesman. Highly recommend.

I was going to purchase a set of KC Hilites Apollo Pro from this company through their online store with Walmart. These lights are the 6" driving lights and were listed for $134.99 plus taxes and shipping, they were in stock and I placed my order as a after Christmas gift. Well this week they cancelled my order, stating that my address was incorrect?!?! When I went back in to check the item out again they have now raised the price to $153.99!!! So... my address wasn't wrong 4wheel online just realized their error and instead of doing the right thing and selling the item at the advertised price they just lied their way out of it. Guess who I'll never do business with ever!

They are extremely slow to refund your money. I ordered a wheel on 11/23, and someone called me on 11/24 to tell me that the wheel was out of stock at the manufacturer, so the order would be canceled. It is now 12/9 and I still haven't received a refund, so I emailed them. The response was that the upon verification that the order was canceled, the refund would be processed, but would take 3-4 days to be processed through my card. It sounds like someone on their end screwed up, never canceled the order, and now it will take 3 weeks to get a refund.

I ordered my hard to find rims through 4 wheel online, I worked with JP, who gave me amazing customer service. He was friendly and funny. Being in a customer based industry myself, I like calling a company and speaking with an actual person. I would definitely do business with them again!

When I called, I spoke to JP and he was very helpful. If you are having any kind of concerns he is the one you want to speak to. Thank you!

I ordered a set of vision wheels from them. The wheels came and two of them were damaged. One from shipping and one has a significant defect in the machine finish. During this time I decided to lower the car and needed a narrower wheel anyway. So I submitted a return request for the two damaged wheels and ordered two more. When I called to check the status of the return request, the guy I spoke to was incredibly rude. He was condescending and just talked over me. They gave me the runaround always telling me that the returns guy was out and to call back next week. When I finally talked to the returns person, he was nicer, but also didn’t help. They told me that fedex would be by to pick them up, but provided no time frame or documentation. So I was instructed to just leave them outside for FedEx to pick them up. After several days I called back and got the runaround again. They are either completely incompetent or intentionally deceitful. Either way, I regret doing business with them. As a business owner, I know that this sort of poor customer service is not how you succeed long term or grow your business.

Shipped me rotors that got damaged in transit, then claimed I installed them and tried to charge me a 50% restocking fee, for an item they claimed they now couldn't sell and must be destroyed. Why is there a restock fee on an item you can't sell? Hmm, suspicious. 4wheelparts should be avoided at all costs, they are literal THIEVES. They will steal your money if you have any issue with your items.

I called 4wheelonline to confirm that they had a specific part in stock and that it was readily available to ship BEFORE I purchased the product (headers). The rep confirmed that multiple units were available and that the order would likely ship the following day..
I completed the purchase online and recieved an order confirmation..
I recieved a phone call the next morning explaining that they would have to charge me $100+ over what their website had the item priced at due to some BS about the distributor...
Oddly enough, the same product was readily available at the same (lower) price I had agreed to pay from many other retailers online.. as such I was forced to cancel my order and buy the item elsewhere...

Charging one price online and then jacking that price up over $100 more after purchase is dishonest business. If you can't afford to sell a product at the price it's listed on your website, then change your website... The bait and switch isn't honest business

All was well getting the mount and balance package and once the wheels finally made it to me they were great! They were very helpful in placing my order over the phone, although I wish they would’ve left a message because they apparently were trying to contact me for a few weeks. Free shipping is not the case though, I was charged from FedEx Freight for the liftgate fee (basically for taking it off the truck) and when I called 4wheel the agent was not aware of it. He came back on the line and said they don’t cover that and said its written somewhere on their website but after the call I couldn’t find anything about that on their shipping page. Either their website is confusing to navigate or it’s not there; in any case the shipping was not “free” unfortunately which is frustrating.

Left a duplicate charge on my credit card for over a week. It took emails and phone calls every day during this period until they finally resolved it. Once I did get my wheels and tires I had a scratched wheel which I emailed them about multiple times and still have got no response.

Look out for these scammers, they sell under the Amazon store "4WheelOnline"!! What a joke customer service at this web store. They won't even follow the Amazon A to Z Guarantee, they want $$ more than anything. I have been going back and forth with them for a week about a misleading product title, they won't take back. Attached is a photo of what they sent is a direct replacement, as you can see it's the wrong part.

JP is knowledgeable and great to work with.

I ordered five wheels from 4wheelonline.com.
I ordered over the phone and the guys were very professional and knowledgeable. They repeated my order back to me along with verifying the vehicle info for positive fitment. They were able to provide tracking info after the tracking was set up. I couldn't ask for better service. Thanks guys!!

JP was great to work with and assisted me with picking wheels and tires for my Jeep. When my first choice was on back order, JP recommended several tire and wheel combinations that were similar to what I had originally wanted. Tire and wheels combo arrived in the promised timeframe and look great! I will definitely use 4wheelonline again in the future.

We are a manufacturer of portable power systems and recently placed a large order for materials with 4wheelonline for a new line of products we are introducing. The purchase order took some finesse in processing and Jonathan "Jon" K. and Bailey C. were most helpful in working out an arrangement to complete the order and were both very diligent in monitoring the situation until its completion. CIC POWERBOX "Thanks" Jon and Bailey for their exceptional work and looks forward to our next purchase with 4wheelonline.

The website was a bit difficult for me to navigate, but when I called, John walked me through it and answered all my questions. Was very appreciative to have his help.

Had a great experience dealing with John. He was knowledgeable and very helpful. Thanks for the tires, John.