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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers had a great experience with this company. Customers are really happy with the products and the service provided, highlighting the staff's knowledge and professionalism. Many people appreciate the excellent communication and the promptness of the service, often exceeding expectations. However, some customers also noted issues with delivery and product quality. There were instances where items arrived damaged due to insufficient packaging or were found to be faulty upon inspection. A few people also felt that the company did not take responsibility for these issues, leading to dissatisfaction with the resolution process.

What people talk about most

Product

Reviewers mention positive feedback about product quality and fit. Many customers praise the excellent... See more

Service

Users describe positive interactions with service, highlighting prompt, professional, and helpful assistance.... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and extensive... See more

Delivery service

People report ambiguous experiences with delivery services. Some customers praise fast delivery, with items... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent quality of products,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had the Toyota Hilux rear bumper, as expected with any aftermarket parts you may need to adapt things slightly, I ditched the plastic top covers for my originals (originals are just better quality)... See more

Company replied

Rated 4 out of 5 stars

Just purchased rear led lights for a 2020 Ford ranger wildtrak. The packaging that this came in was excellent and the product has been a great upgrade on the pick up. I definitely will be using... See more

Rated 4 out of 5 stars

The parts I ordered came all in one piece and well packet . Everything fits as supposed and videos on website to see how it is done. They always response on phone and solve it although not answering e... See more

Rated 5 out of 5 stars

I was recommended to use this company to fit me a new canopy to my recent purchase of a Toyota Hilux . My local dealer in Mid Wales uses them all the time. Scott,John and Richard absolute knowledge a... See more

Company replied


Company details

  1. Car accessories shop

Written by the company

Massive stock of 4x4 Accessories, buy online. Hardtops, Tonneau Covers, Alloy Wheels, Tyres, Side Steps, Nudge Bars. Free Delivery. 4x4AT is the biggest UK 4x4 Accessories Superstore.


Contact info

4.0

Great

TrustScore 4 out of 5

291 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Product quality excellent fitting…perfect

Product quality excellent fitting service was prompt and perfect standard can't advice people to use them enough and I am naturally fussy as this is my personnel truck

28 June 2025
Unprompted review
4x4AT logo

Reply from 4x4AT

Hi Colin, We're pleased you are happy with the new look on your vehicle. Many thanks for the glowing review! You know where we are when you need anything else! Thanks again, Laura

Rated 5 out of 5 stars

Another great experience first class small problem no ones fault but there service was amazing highly recomend.

Another great experience first class service.
Unfortunately one of the wheels was damaged but had emails warning before it c OK me and big clear lables on the box to check. The courier looked like he had been trowing box about but got him to note box damage sent this off and next day my replament wheel was with me. No delays very happy woth the service and they have arranged for damage wheel to be collected. First class service and over there was no stress about replacing wheel.

With other companies I have had to wait for then to get part back and checked then they send parts.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

First time I have personally dealt with…

First time I have personally dealt with 4x4AT but from my first contact with Henry the experience has been excellent, Henry went above and beyond to help get a canopy for my new Hilux GR Sport 2.

The canopy had to be painted to match (Galaxy Black) the paint finish is excellent. I did have a small issue on delivery where the paint shop had fitted the bars incorrectly, the driver (from 4x4) Clive went the extra mile to fit correctly, missing / lost screws were sent out same day.

Although the issue occurred, the way Clive dealt with the issue was excellent, nothing was too much trouble hence the 5 start review. The alpha canopy is excellent quality and looks mega on the truck.

25 June 2025
Unprompted review
Rated 1 out of 5 stars

4x4AT/ vanimal should be avoided


The purchase was made from Vanimal which is owned by parent company of 4x4 Accessories and Tyres ltd - so I am posting here as well as it's the same operation. I was sold a set of wheels that were quote "designed to fit all Transporter and Caravelle models from 2003 – 2022 inclusive".

The wheels supplied are actually designed for a Land Rover Discovery as the centre bore and mounting plate does not align with the hub on a VW T5 (72mm rather 65mm). They could potentially be fitted but spacers or a fitting kit to covert would be required to be purchased in order to fit the wheels safely. Vanimal advised me rather ambiguously to centre the wheels ('standard practice in it'!), which means the van would be supported by 5 bolts with 5mm gap to the hub and a 7mm gap in centre bore! The opinion given to me by my wheel fitter a mechanic, and 2 specialist companies, and a forum was that this is not a safe configuration. No supplementary parts or kits were supplied or even offered to overcome this issue. They simply washed their hands of me once the sale had been made. At the very best these wheels can be bodged to fit, to say they were designed for a T5 is a complete falsehood and demonstrates a mix of arrogance incompetence and dishonesty.

Due to my own misjudgment I told the independent wheel fitters to go ahead prior to learning all this information about wheel fitting, as I assumed spacers would be cheap and could be fitted afterwards. Unfortunately there was no solution to have these wheels fitting flush to the hub without spending £150 on spacers and increasing the track width which I did not want to do.

Having driven home I just bought some more wheels (identical in design from but from another company), and had them fitted a couple of days later. No suprise the wheel bore aligned perfectly this time - no need for vanimal centered bodge job after all.

Vanimal ignored my emails as the manager was on holiday for a few days before finally confirming a refund will not be given due the wheels having been fitted. This would be an acceptable reason had I changed my mind, however this all came about from misinformation at the point of sale.

I can assure you whatever they publish here the wheels were not designed for my van and they did the absolute minimum to help when I contacted them.

Lots of time, tyre fitting and now an eBay listing. About £350 down so far.

16 June 2025
Unprompted review
Rated 1 out of 5 stars

Scam site

Ordered bull bars from 4x4 which cost me £320. They didn’t fit properly at all, therefore I called the office to request a return. James answered who was extremely rude and sarcastic, threatening that I only had a few days to return and unlikely to refund. However I insisted it was within 30 days and it cost me of a further £70 shipping to return. James then refused to produce a refund and claimed the bars where damaged (which they were not) however now miraculously have scratches on different areas and photos taken. Poor product, terrible customer service . Avoid

17 June 2025
Unprompted review
4x4AT logo

Reply from 4x4AT

Good afternoon Max,

When calling we established that the roll bar which you ordered was incompatible with the roller shutter which you have already fitted to your vehicle so unfortunately this would not fit. My colleague James made you aware of our standard returns procedure when calling and that the product could be returned by yourselves within the 30days.

The item arrived back with us yesterday from your courier in a badly damaged state. This was signed for as damaged with our warehouse here as is our standard practice.

Today we notified you of the damage so you are able to claim with your courier, sending over the images of when we have opened the parcel. You can also see on your couriers POD that this was hanging out of the box on arrival.

We are happy to send over any further images if these are required to assist with your claim.

Kind Regards
Laura

Rated 1 out of 5 stars

I ordered wrong item (my mistake) I…

I ordered wrong item (my mistake) I sent it within the time and they have not refunded me they will not answer emails either. Now they have over £500 and my item back which they can resell

15 November 2024
Unprompted review
4x4AT logo

Reply from 4x4AT

Hi Matt, We are now in contact and have looked at the situation for you. We have not received the arches back from your courier hence the reason as to why we have not refunded.

It appears that your couriers POD is potentially incorrect as the name they have is not one of any of my colleagues here and due to timescales they have been unable to provide an image of the arches on delivery.

Hopefully your courier will be able to help you further with this but if I can be of any help please do let me know.

Kind Regards
Laura

Rated 5 out of 5 stars

Wind deflectors

Bought wind deflectors for peugeot 407 sw.
Came on time, easy fitted and they do a great job of deflecting the wind and cutting wind noise.
Very please
Thank you

31 May 2025
Unprompted review
Rated 1 out of 5 stars

One of the worst companies I have had the displeasure to deal with!

Purchased a rear screen for a truck canopy along with some gas struts. Appalling packaging on the glass but astonishingly it wasn’t broken on inspection. The struts were incorrect even after numerous messages and calls to make sure they were correct.

I then ordered the supposedly correct ones which I paid for and they never arrived. Contacted 4x4AT.com and they said they would look into it. Sent me a claims form which I filled out and sent back but after around 4 months of emails and phone calls they have not sent out a replacement (perhaps they think I lied about not receiving them?)

They are great at giving lip service but never seem to solve any issues.

My advice- if you are prepared to take the risk that your product arrives and you are happy with it then go ahead purchase from them. However if you think there is a chance that you will need any kind of customer service, beware, there is none! Just lip service!

I can’t even face trying to send back the original incorrect gas struts as I know it will simply be a nightmare with no good result. If the value of the goods I have lost were more, I would absolutely take these crooks to court to reclaim my money. They however, know fully well that most people simply don’t have the time or energy to invest in a petty claims court case. I’m sure they regularly rely on this to get away with their disreputable behaviour.

They are a bunch of incompetent thieves in my opinion and I would seriously consider buying elsewhere even if it costs a little more. Utterly dreadful company.

5 February 2025
Unprompted review
Rated 2 out of 5 stars

Bought side steps for my new Defender…

Bought side steps for my new Defender 110, looked great for the first 18 months, then all the paint peals \ falls off, emailed the company and of course not in warranty and never seen this happen before "reply"
Cheap Chinese product! buy the genuine Landrover product, you will save money in the long run.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Areoklas hard top

I had a Areoklas hard top and some side steps fitted on my 2018 Amarok this week.
Just want to thank you to Henry and Jake at Coleshill fitting centre for an excellent job.
All fitted very well and neatly and my vehicle was left clean where they had been working .
Would definitely recommend there fitting centre .
Waiting room with tea, biscuits and a TV so comfortable wait while work carried out

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Recently visited NLG Fit Centre to have…

Recently visited NLG Fit Centre to have the Ford Ranger Stylish Wheel Arches fitted, finished in Carbonised Grey, along with the 20” Predator Iconic Alloy Wheels and the Black 76mm City Spoiler Bar. The fit and finish were spot on – the colour match on the arches is perfect and the Ranger looks absolutely awesome now.

The team were welcoming and professional throughout. The location is really convenient too – especially if you’re travelling from the South – making the whole experience smooth and efficient. Great job..

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Everything was ready on arrival and I was advised of an estimated 2 hour wait. Directed to a waiting room which was adorned with coffee and tea.
In around an hour my vehicle was brought down to me.
Excellent job completed more quickly than expected. Half the distance away from me than the Yorkshire location.
Overall a great experience. Will be using again

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

From making my intial enquiry to the point of delivery, everything has been great. I couldn’t be happier with the service and products received. First time I’ve used them and definitely won’t be the last.

Shout out to Claire who took my call and was very helpful sending me measurements etc. plus the after care. Excellent company to deal with.

20 May 2025
Unprompted review
Rated 4 out of 5 stars

Ford ranger rear led lights

Just purchased rear led lights for a 2020 Ford ranger wildtrak.

The packaging that this came in was excellent and the product has been a great upgrade on the pick up.

I definitely will be using 4x4 accessories again in the near future for other part.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Met Henry and the boys,nice happy…

Met Henry and the boys,nice happy smiling faces very knowledgeable,was made to feel at home in the waiting room,there was coffee and biscuits to be had and a television so I could catch up on bidding room🤣and a very comfortable sofa to relax and catch a few winks,the aeroklass speed black lift up lid was soon fitted and i couldn’t of been happier with it,you will be my go to place now thanking you all very much,class outfit👍👍👍👍

6 May 2025
Unprompted review
Rated 2 out of 5 stars

Poor Customer Service

Ordered wind deflectors which were delivered promptly but unfortunately either due to a design fault or defective items the wind deflectors actually created more wind noise. They also deflect rainwater onto side windows making visibility impossible in rear view mirrors when raining which is extremely dangerous. Installed new deflectors from else where which resolved the issues. After possibly a month of chasing this company wouldn’t accept any liability or accept a return for the potentially defective product which is extremely poor and disappointing.

1 April 2025
Unprompted review

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