51parcel
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
eBay Returned
I sold an item on ebay and buyer gave this company as address. Item was supposedly returned but never arrived back. I would be very careful about sending anything to this company.
nice customer service
nice customer service, I put the wrong label on it, but they find my parcel for me, really trust worthy!!!
love them
love them, nice customer service and fastest shipping. will use again. Thanks!
It's takes two weeks until my parcel…
It's takes two weeks until my parcel finally arrived. I was expect quicker than this, but with what we are dealing with Covid situation at present, I would say it's acceptable, keep up.
it take 8 day
it take 8 day, i receive 5 luggage boxes , fast and customer service is helpful
The delivery is excellent and quite…
The delivery is excellent and quite fast. It's very reliable and their service is really good.
Moving House
Moving to a new house in a different city after graduating university and I was recommended this company by one of my course mates to help move some of my stuff. The price was excellent and my stuff arrived the next day (Stoke-on-Trent to London) would definitely recommend
Save time and money
It’s a fantastic company which help me to transfer my stuff back to my country.
Save time and money
I needed my delivery urgently and…
I needed my delivery urgently and requested this. It was delivered in the quickest possible time and I could sense the urgency from the staff concerned. They almost seemed as anxious as I was. They were courteous and efficient. An excellent service.
So far so good
So far so good. The delivery was on time. Appreciated their service.
I delivered two packages from Sheffield…
I delivered two packages from Sheffield to London, just one day arrived safely. Amazing experience, fast and comfort. Strongly recommends.
Avoid this company like a plague
Avoid this company like plague. I ordered a courier service to China but later cancelled within 24 hours. The company has not refunded me the money after more than 1 month.
Fast efficient UK to China logistics
Used the all inclusive duty service. Arrived with my friend and no duty charged. Easy to use the website and all automated.
Used their logistics service two weeks…
Used their logistics service two weeks ago. The parcel arrived in 7 days.
Horrible company and absolute liar
Horrible company, complete liar, do not trust them whatever they say. I sent 10 parcels via 51parcel, the parcels were sent out at the beginning of December 2018 and it is not 8th Feb 2019, 10 weeks after I dropped my parcels at 51parcel's and 5 of my parcels are just in the middle of nowhere, I have no clue where they are or what will 51parcel do will them. These parcels are worth £2500 altogether and I do not even know whether they are still with 51parcel, whether 51parcel has lost them, whether any items has been lost or stolen from my parcels, whether I will be able to ever see my parcels again and if that is possible at all, when will i see them. This company is absolutely useless and disappointing and they just dont do anything, they just dont make any effort to deliver the services they promised to their customers. They will never contact you unless you contact them first, and in most cases they will just disappear at some point and don't get reply your emails any more. 51parcel keeps lying too. They keeps saying "oh yeah our domestic delivery partenrs are closed for public holidays" "oh yeah our international delivery partners are closed for public holidays""oh yeah the Chinese custom is closed for public holidays". ALL THESE ARE LIES, EVERY SINGLE ONE OF THESE STATEMENTS ARE LIES, 51PARCEL'S PARTNERS AND THE CHINESE CUSTOM POSTED ONLINE THAT THEY WILL KEEP OPERATING THROUGHOUT THE PUBLIC HOLIDAY PERIOD, 51PARCEL JUST KEEPS LYING ALL THE TIME THINKING NO ONE WILL REALIZE THEY ARE ACTUALLY LIERS. 51parcel's customer service team contradicts itself all the time too, customer assistant A says something different from customer assistant B and what B said is different from what Customer assistant C said, and you just dont know who and what to trust. So never, ever, ever use 51parcel, unless you want to have items worthing £2500 being somewhere you don't know and you never know when will you ever see them again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








