5 Pointz Reviews

867

•

4.1

Streetwear store

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See what reviewers are saying

Absolutely awful customer service - would not respond to messages until threatened them with opening a dispute case on Paypal. Use the returns service they recommend and insist you use - only... See more

Hey, never purchased anything from you before & just want to say what an absolute pleasure it’s been. Found you via Google shopping searching for snake swoosh AF1’s ... (my BF loved them so much he go... See more

Company replied

Just bought new pair of sneakers of u guys found ure website by accident looking for puma jamming got them within 2 days and got for £70.00 cheaper than anywhere else, look forward to using u again i... See more

Company details

Streetwear store

Information provided by various external sources

5 Pointz was founded in 2004 in Bristol (UK) as a bricks and mortar store with our online store launching shortly afterwards. We supply a large range from top Streetwear and Sportswear brands from around the world including: Nike, Nike Air Jordan, Reebok, Adidas Originals, Puma, Huf, Champion, Nanamica, Wood Wood, Saucony, Columbia, Napapijri, Carhartt, and much more.

Contact info

18 Nelson Street, BS1 2LE, Bristol, United States
011 7945 0555
info@5pointz.co.uk
www.5pointz.co.uk

4.1

Great

867 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Apr 30, 2017

Sick m8

Yeah got me a sssssssick 5 panel and everyone at school was like rrrrrraahhhhh where did ou get that sick 5 panel !!! So yeah, proper sick like

30 April 2017

Unprompted review

Apr 29, 2017

One of the shoes I received came …

One of the shoes I received came completely discoloured without tags

29 April 2017

Unprompted review

Reply from 5 Pointz

Apr 29, 2017

Hi Kamyar!

Thanks for your review, and I am really sorry that you received a damaged pair of shoes. Can you please email us with your order number at info @ 5pointz.co.uk and we can get a full refund sorted for you?

Thanks,

Loma

Apr 28, 2017

... Ronseal...

26 April 2017

Unprompted review

Reply from 5 Pointz

Apr 29, 2017

Thanks for your review!

Apr 25, 2017

Good service and fast delivery considering I ordered it between 2 bank holidays happy overall

19 April 2017

Unprompted review

Reply from 5 Pointz

Apr 20, 2017

Hi Simone,

Thanks for your review - glad you were happy with the service!

Thanks,

The 5 Pointz team

Apr 19, 2017

Slow Delivery at Higher Fee!

Responsive but very slow delivery especially being charged at a higher fee as comparing with other webstores in the UK.

19 April 2017

Unprompted review

Reply from 5 Pointz

Apr 20, 2017

Hi Simon,

Thanks very much for your review! I can see why you felt that delivery was slow; this is because the weekend you ordered over was a bank holiday and as such delivery was limited over this time, due to many companies having a four day weekend. This meant that the last dispatch date before the holiday was for orders placed before 3pm Wed 12th; all orders from then until 3pm on 18th Tuesday were dispatched on that Tuesday, and then normal service resumed. I don't know if you were aware of the Easter bank holiday in the UK but that may partly explain why the shipping time seemed so long!

Regarding the price vs lead time, our shipping is indeed more expensive than some other larger stores and chains; we are a small independent with one storefront, based in the UK. We are continually striving to improve these services. I'm pleased to confirm your order was dispatched on an end-end, full trackable service via DPD, and it scheduled to take 3-5 days, which is actually faster than the sites you mentioned previously. I can see that perhaps some confusion came from the fact that your shipping was listed as being via Royal Mail as opposed to DPD - this is because we are in the process of updating our site with our newest prices and carriers.

i hope this has helped, and we do appreciate all feedback as it helps us improve the service we can provide to you as our customers. Please let me know if you need anything else or have further questions, and have a wonderful day!

Loma
Online Shipping and Customer Service Manager

Apr 16, 2017

Well deserved 5*

Quick order process, good delivery times, only sent back 1 item to 5 pointz (due to ordering the wrong size) and the new item was sent back within 2 days.

16 April 2017

Unprompted review

Reply from 5 Pointz

Apr 20, 2017

Thank you for our 5 stars! We're pleased you're happy :)

The 5 Pointz team

Apr 10, 2017

Brilliant

Absolutley mint

10 April 2017

Unprompted review

Reply from 5 Pointz

Apr 20, 2017

Thanks Joe, we think you're mint too!

Apr 7, 2017

Great customer service outta the UK had …

Great customer service outta the UK had issues ordering , problems were noticed by customer service to not convert euros to US dollar but that wasn't the issue . My bank stopped transaction because of ordering location, called bank now my shipment is on its way to the US.
Easily tracked by link and current updates upto speed ! Thanks

7 April 2017

Unprompted review

Reply from 5 Pointz

Apr 20, 2017

Hi Logan,

Thanks so much for your review, and I'm glad you were able to sort out the issue with your bank :) Have a lovely day!

Loma

Apr 5, 2017

5-pointz are the titties

5-pointz are superb there super easy to order from, always have some tasty gear at tastier prices and there aftercare and delivery service are second to none. Do not hesitate to deal with them!. Would recommend to anyone.

5 April 2017

Unprompted review

Reply from 5 Pointz

Apr 20, 2017

Thanks so much Garry! We really appreciate your review and kind words :)

Loma and the team

Apr 5, 2017

My partner loves the caps and I love …

My partner loves the caps and I love the way they are packaged so they don't get squashed... Excellent

5 April 2017

Unprompted review

Reply from 5 Pointz

Apr 20, 2017

Thanks for the feedback Nicola, we're glad you like our packing methods!

The 5 Pointz team

Apr 5, 2017

Perfect

Perfect, recommended without reservations

5 April 2017

Unprompted review

Reply from 5 Pointz

Apr 20, 2017

Thanks so much Vik!

Apr 1, 2017

Brilliant service throughout!

1 April 2017

Unprompted review

Reply from 5 Pointz

Apr 20, 2017

Thank you for your kind review, Ryan!

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