7 For All Mankind Reviews 

THEY DON'T REFUND YOU. I sent 2 pairs of jeans back in February, which were signed for as received on the 22nd February at their Swindon Hub. But it's now the 23rd March and they're still refusing to give me a refund as 'the jeans have not reached the Netherlands'. This is such awful customer service and I so regret buying from this company. I DO NOT RECOMMEND.

Bought a 2 pairs of jeans in the SFO store, traveled back to the UK and discovered the poor quality of one pair. Getting hold of anyone to get some form of refund was impossible. As a global brand there should be support for shoppers who visit any store world wide. I wish I could post a picture here to show how badly the jeans have warped. Will never buy from 7 again.

Purchased a dress. It didn’t fit. Returned it and tracked the delivery which it was delivered to Swindon. It then has to be returned to the NL before they will process your refund. 6 weeks later and I am STILL waiting. Customer service is AWFUL, they don’t care. So, I have no dress, £225 lighter - so now opened a dispute with paypal. I will NEVER purchase from them again for this reason. Buy at your peril but I would say AVOID at ALL costs...!!

The jeans are actually very nice BUT if you need to return it takes ages to get a refund. Customer service is not that much help as the jeans get returned in the Uk to the warehouse in the UK and then to the Netherlands. There is no way of knowing when the refund will be processed. I wouldn’t purchase again for that reason.

Refund Issues

Reading through the comments below, it is clear that getting refunds back is a deep rooted issue at 7 For All Mankind. I had to chase and chase and chase for a refund. After chasing further, I was told my refund had been issued....it hadn't. After more chasing, it was finally issued. This was six (6) weeks after they had received my return.

I get the distinct feeling that if I had just let this be I would have never seen my refund. Probably something they are counting on.

I do have empathy for the customer service team/person that I dealt with, as it is, somewhat, out of their control, but to offer a 20% discount code on full priced items is a little underwhelming to say the least. I would have expected a lot more for the inconvenience and time wasted on getting my refund.

I have constantly asked for this to be escalated to somebody higher in the company but I am always told "please reply to this mail and I will pass it on".

The quality of jeans are good, so if you never need to return anything then great. But if you are in the unfortunate position of asking for a refund on anything, well, good luck.

Would give zero stars if I could. I bought a pair of “seven” jeans in Dubai in November and love them. When I returned home I decided I liked the jeans so much that I ordered some more on the website in different colours. The jeans never arrived, despite several, no many, emails and exchanges with customer service they never appeared. The email support was beyond abysmal, literally days and weeks went by without anyone answering. Despite me offering several solutions the people replying to the emails repeatedly dodged the issue and eventually simply replied that they were returning my money. I have to agree with other reviews on this site, along with repeated and prolonged discounts this indicates huge red flags… This company is going bust, do not buy from this website. If you like the product as I do - by all means buy them in store to have the product in your hands but do not buy from their website. Beyond a joke, beyond useless... in fact a customer service is insulting… At one point they apologised for their poor customer service and offered me 20% off if I used a certain code… However this code only worked on full price items and was readily available on the splash screen of the website and offered to all customers by email on the mailing list. Not exactly compensation!! They are ticking literally every box for a company that is sinking, being bought out, going into administration or out right failing. Sad but true.

I did not receive any of the items that I ordered. When I reached out to customer service they said they would be refunding me because items were damaged in transit. So never arrived. Then I got an email - weeks later - asking for my review of the products. The items never arrived AND they still have my $ for three items! I am very unhappy with 7 for All Mankind. Please give me my money back ASAP! What is going on?

I wish I had read these reviews before making my purchase from this company. The jeans were a poor fit (the sizing estimation given on the website was way off), so I returned the items last month, and despite speaking to the customer service team several times since then, no one can give me an approximate date for my refund to be processed. I understand there are delays getting items back to the Netherlands warehouse due to Brexit, but it seems having read other people’s comments on here it seems it could take months before I get my money back.. very frustrating and disappointing.

DO NOT BUY FROM THIS COMPANY. If what you have ordered is not suitable and you return them it is highly likely that you will have to wait weeks....months for a refund. Which is what I am having to do for a £200 refund. It doesnt matter how many times you call them and speak to someone in the customer service team, they arent able to track anything or provide you with any answers. An absolute disgrace!

A sinking Ship. I have been waiting nearly two months for a refund of some pairs of jeans that never arrived. I have repeatedly been told a refund will be issued but you guessed it. Been advised to speak to Cayenne the uk manager but like the Jeans she is never there and doesn't have the decency to call back as promised.

Terrible company to buy from. Have been told refund has been issued 16 days ago but hasn't! Customer service very unhelpful. Have escalated to manager but still no response. Returns process is the most lengthy I have experienced (1 month minimum) and they still have not refunded. Do not buy from them!

The company's customer service agents are superficially helpful, and since 2 Feb they have said they we will be, "...delivering your parcel in the next few days. The issues have now been resolved."
This is clearly not the case and in subsequent conversations, more promises are made and not kept. I am now trying to arrange a refund as 30 days have now passed, and even though the company is now in breach of the Consumer Rights Act 2015 still nothing happens. So much for a premium brand. A disgrace.

The answer given by 7 for all mankin to my comment makes it very clear that people should never buy from them.
They try to put it on Brexit and delivery problems, but it has nothing to do with the fact that they never reimbursed me!
I received the item without delay and they received the item back 3 days after I sent it. So Brexit and delivery can't be blame.
They just don't give you a refund when you decide to return your item.

Item returned on 30 Jan. Receipt confirmed on 2 Feb. 23 Feb still no refund. Have emailed and phoned a number of times. Assured me refund would be with me by 19 Feb - nothing received. I have no contacted them 6 times and still no refund and no answers. Appalling customer service

I ordered a pair of jeans online that arrived with a broken zip. Trying to get it resolved has been truly shocking for what should be a fairly straightforward replacement of a faulty item process. At every step their approach has been to ignore and hope I would go away. I eventually extracted an offer of a 50% refund for me to get the zip repaired. They have now just reneged on this agreement. I had previously been a fan of this company, but will never deal with them again and will certainly be encouraging others to avoid as well - they really have no concept of what represents customer care and service

BEWARE: 7 forallmankind.com in the UK is a despicable brand. Despite ordering over 5 weeks ago I am still no nearer receiving the 2 pair of jeans that I ordered. I have had numerous contacts and promises from customer services, but nothing seems to change. They continually lie to you - I have told them to not bother sending them, just provide a refund, but apparently that isn't possible. Now in the hand of PayPal to resolve on my behalf

Appalling company! Never buy from this company!!!!!! I bought jeans in December and only got my refund 20th Feb! Customer service is appalling, they say they will help , put the phone down and just disappear!!!!!

I called a dozen times and sent nearly 20 emails and was just ignored. I asked to speak to a manager several times and Rayanne the manager didn’t contact me for over 6 weeks and that’s only because I kept complaing.

The stress I was under trying to get the jeans back and refunded was untold and the worst I’ve experienced from any company. I wanted to raise a complaint and was told I had to write via letter to a woman , think her name was Hannah....I couldn’t email....

Just diabolical all round nightmare!!!! They just ignore you abd keep your money. They owed me £250 which they kept for nearly 8 weeks!!!!

I’m 50 years old and this is the worst company I’ve dealt with.

I will never buy these jeans again

Awful customer service
Ordered a pair of jeans on the 4th of January, 2021 which were never delivered. Called customer services more than 5 times to request a refund. They keep saying it will be refunded but it’s been 6.5 weeks now and I still have not received a refund.
I do not understand how I have to chase up on a refund for a product that never got to me! They did not inform me of anything regarding delivery or refund and I have had to chase it up repeatedly.
However, they have offered a pathetic ‘20% discount on all full price items’ which I definitely will never be using. I will never order from them again and would advise others to do so.

WARNING DO NOT BUY FROM THIS COMPANY.
If I could give no stars I would. Terrible experience from a once reputable company, I am left speechless. Placed order 5th Jan 2021, when it had not arrived by 18th Jan, I attempted to contact them, they did not respond to email and I eventually spoke to someone in customer service, that explained that shipment had been returned at the border with my order in. So I requested cancellation and refund. It is now 17th February and the company still hasn't processed refund - I had to escalate dispute through PayPal to get refunded. Unresponsive, poor service, I shall never order from this company again, I think they might be in some kind of trouble and if not, they soon will be with this kind of service, taking money from customers who never receive goods or refunds.

Problems with delivery & non existing refunds.
Previously no problem & we have loved the jeans - so they can have 1 star for previous good behaviour

However much as your other reviewers have experienced a delay due to "Brexit" with purchased items returned to Netherlands & still no refunds despite numerous calls & emails. Individuals promise the earth yet nothing materialises.

Stupidly ordered replacement items as instructed but discount & sale price didn't apply so now substantially out of pocket and no-one is replying to my e-mails.
The web site we ordered from was a .UK & the currency £ Sterling so surely the sale of goods act must apply - not our fault they chose to ship from Holland - that is their choice.

Unlikely to order again despite good products - unless its the only way to get the hundreds of pounds of owed discount back!!

I am happy to revise up my grade following a very helpful team member phone call which finally escalated the problem.
Nervous about ordering from them again however although probably will as products are good....