LoanMart Reviews 558

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being friendly, helpful, and professional, often highlighting specific individuals for their excellent service and patience. Many people also appreciate the strong customer service, noting that representatives are often attentive, knowledgeable, and go above and beyond to assist with the loan process. However, some people were dissatisfied with the payment process and the pricing. Several customers reported issues with promised deposits not arriving on time and expressed concerns about high interest rates and the difficulty of paying off loans due to how interest is calculated. Additionally, some reviewers mentioned that the service can be ambiguous, with inconsistencies in information provided by different employees and a lack of flexibility in payment situations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, friendliness, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness and... See more

Payment

Customers consistently express dissatisfaction with the payment process. Many reviewers report that high... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the friendly, efficient, and quick... See more

Price

Users describe negative interactions with price, primarily due to extremely high interest rates. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Their is always a live agent ready to speak with you even when the automative recorder say the office hours are closed. When agents have to call as a reminder it is never threatening rather friendly... See more

Company replied

Rated 4 out of 5 stars

Everyone was wonderful, I thought what a great group to be working with. One BIG problem, My money was to be deposited in my account last night 07/08/2025, nothing hit as promised. Elizabeth

Rated 5 out of 5 stars

This financial company has superb customer service staff. Everyone who answers the phone is fantastic. My loan officer was Sui Murphy, and she did a great job, answering all my questions, being so pat... See more

Company replied

Rated 5 out of 5 stars

They where smooth..very workable fast fast fast I’m so happy this company is awesome now I have too do my part n finished my end on the payments they where fast 15 min or less depositing the cash as t... See more


Company details

  1. Loan agency
  2. Alternative Financial Services
  3. Car finance and loan company
  4. Financial Institution
  5. Non-bank financial service

Written by the company

LoanMart connects consumers with the cash they need, including through car title loans. Credit issues aren’t a problem! Apply in minutes, and get your cash in just hours. Contact us to see your borrowing options and full disclosures. Call toll free: 855-422-7412 or visit us online!


Contact info

3.5

Average

TrustScore 3.5 out of 5

558 reviews

5-star
4-star
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2-star
1-star

Replied to 47% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Absolutely horrible experience

Absolutely horrible experience. After providing all the documentation needed and explaining all of the documents to them they wanted more. Not to mention everytime I contacted them I spoke to someone new who had to relearn my application. One said it was enough one said O we need more. The last woman I spoke to before I terminated everything to go find another lender was an absolute hideous person. The experience with thise people started out great but deteriorated quickly. In providing everything then asking for more proof, you see my check going into my account by bank statement. Then she said I needed a letter from my employer that I got paid weekly. I mean damn Im putting up my truck title for collateral. You offered me a quarter what its worth, and are going to come get it as soon as I default. What else do you need, the first born?

12 August 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful experience every…

Wonderful experience every representative I spoke with was informative and helpful through out the process.

3 August 2023
LoanMart logo

Reply from LoanMart

Thank you for the 5 star review! We’re happy to hear that you had a positive experience with us.

Rated 5 out of 5 stars

Maria and the staff at loan mart are…

Maria and the staff at loan mart are very helpful in helping.

8 August 2023
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Reply from LoanMart

Thanks much for the 5 star review…We’re delighted to hear about your positive experience with Maria. Thanks again for your business.

Rated 4 out of 5 stars

Pretty easy process like everybody says…

Pretty easy process like everybody says they come through when you really need them but they don’t let you be aware of that interest fee everyday you get charged 5$ and as your almost done paying they put it a bit higher which is weird I wouldn’t recommend them if you want to do monthly payments but if you paying them the full amount right then and there then your good but those daily interest will make it more then what you paying sound like thieves I cried paying the full amount because they really almost got me

23 August 2022
Unprompted review
Rated 1 out of 5 stars

No proof of trustworthiness

This review is a month late BUT it's still accurate to my experience. I'm so glad I chose not to accept a loan from them. I live in Arizona so I couldn't get a personal loan from them because they only to title loans in AZ. I applied and got accepted. The rates were good; however, they have no respect for your LEGAL right to privacy. They required me to give phone numbers and emails of OTHER people. I have the right to take a loan without notifying my friends and family because it is MY private business. They had no respect for that at all though. They said they would only contact them in emergency circumstances but they offered no proof to enable me to believe them. They also provided no proof that the title of my car that I would have had to email them would be safe in their hands. They think words are enough. They did not prove their trustworthiness so I did not do business with them. Lastly, they advertise so much that their process is quick. However, in reality it's actually long. My advice is be careful when dealing with this company. They think words without anything to back them up is enough. All it did was prove to me that I couldn't trust them.

19 June 2023
Unprompted review
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Reply from LoanMart

Thank you for taking the time to share your experience, Jill. We take pride in treating every customer with excellent service and are sorry to hear that you are unhappy with the level of service provided to you. Our apologies for any miscommunication and thank you for bringing this to our attention.

Rated 1 out of 5 stars

I will say Loanmart is great for…

I will say Loanmart is great for funding your loan...but...I do not recommend getting a loan from them unless you have no other options. You will end up owing more than the original loan even if you make your scheduled payments. Which is very difficult to do and then they will charge you late fees! They are LOANSHARKS BEWARE

18 September 2022
Unprompted review
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Reply from LoanMart

Thanks for the feedback, Cynthia. We're sorry that you were not satisfied with your loan.

Rated 1 out of 5 stars

LoanMart repossessed my van before a…

LoanMart repossessed my van before a payment was even due. The reason was breach a contract. I did not send them the actual physical paper title to my vehicle. It didn't matter that they do not need to physically have the title to place a lien on a vehicle or to repossess a vehicle. I told him I didn't have the actual title that it was an online title in the state of Arizona. When I try to file for a title I was told I couldn't because they had a lien on my vehicle and only the lien holder can get the title. That did not stop them. Now I owe $500 reposition fee plus the loan in full if I want my band back. We're talking about $3,500. If I had that kind of money I would not have gotten the loan in the first place. Because of a technicality that didn't affect the loan in any way they have taken my van and I have no way of getting it back. I received one voicemail about the matter and that was it. They said they make several attempts but it's just not true. So now they have a $12,000 van for a $2,500 loan. That's a good hustle.

6 July 2023
Rated 1 out of 5 stars

Loanmart is a crooked company

Loanmart is a crooked company! I was not informed that they charge interest everyday on your loan, even when you're paying it monthly. 5 dollars or more! I do not recommend anyone to get a loan from there ever!

1 July 2023
Unprompted review
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Reply from LoanMart

Thanks, Keisha, for taking the time to leave a review. We’d love to hear more about this issue. Please contact us at compliance@loanmart.com.
Our apologies for any miscommunication and thank you for bringing this to our attention.

Rated 2 out of 5 stars

Had to send the same documents multiple…

Had to send the same documents multiple times, was given incorrect information

28 June 2023
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Reply from LoanMart

Thanks, Cynthia, for taking the time to leave a review. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been.

Rated 5 out of 5 stars

Excellent costumer service

The staff that I spoke with were professional, friendly, and knowledgeable. I' am please to work with them—very good costumer service. Please keep up the good work. Thank you for all your help.

1 June 2023
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Reply from LoanMart

Thanks much for the review, Elinor! We’re delighted to hear about your positive experience with LoanMart. We truly appreciate your business and look forward to serving you again.

Rated 1 out of 5 stars

I attempted to pay my loan off and…

I attempted to pay my loan off and following the instructions of their customer service it would allow me to. when I call back for 2 days the only thing they were worried about me paying was for the 2 interest that had been added to my account. I will NEVER use them again. The will lie to you just so you cannot not close the account so that the account will acquire mor interest.tried to close my account for 2 days and all they were concerned about was getting an extra $20 instead of helping me close the account after following their employees instructions. This account has been closed out and I will NEVER recommend this company to anyone to use

17 May 2023
Unprompted review
LoanMart logo

Reply from LoanMart

Thank you for taking the time to share your experience, Yolanda. We’re sorry to hear you had that much trouble with the payoff process. Your feedback is certainly not what we like to hear, and we appreciate you bringing this to our attention.

Rated 1 out of 5 stars

Do anything but contact LoanMart

what a joke of a company. I have worked hard and preached sound decision making with my kids for years. Plain and simple listen to me. I was never in 1 million years going to use these predators without expecting I'd have it fully paid off well before the first payment was due. which was 3 times the loan amount I actually had with the car. But, I needed the funds for my families unforeseen expenses. The delays in the monies expected led to a nightmare I still have 3+ years later. I woke up in the morning the day my son was expected to graduate to find the car towed. After literally talking to this lady calling for a settlement a couple days earlier. I had a lawyer working with this to resolve before it got out of hand. In the end I spend $1000 in interest and the hassle to get my damn car back 30 miles away. This weird towing company made you pay cash and set an appointment outside this ghetto gate in the middle of nowhere. I couldn't even find it for awhile. I settled and paid the car loan off and yet it was towed that next day, as mentioned. I happily joined in on the class action suit brought against these title loan guys. I could have simply called family/friends and would do that in a heartbeat before I would ever jeopordize my family again. I can not stress this enough. Eat crow, find any alternative to these clowns. Having money for a temporary solution is a long-term problem that you may lose everything in the end. A tough lesson, but thank god I never ever have to deal with them again.

4 May 2022
Unprompted review
LoanMart logo

Reply from LoanMart

Dear Robert:

We are sorry to hear that your experience with LoanMart did not meet your expectations. We strive to provide world-class service to our patrons, and apologize for any inconvenience that you experienced. While we are unable to disclose any personal information with respect to the servicing or history of your account, we are glad to hear that you took advantage of the no-prepayment penalty. As you mentioned in your review, a Title Loan is an expensive form of credit. LoanMart ensures that each applicant is fully aware of the terms, including the Annual Percentage Rate, Finance Charge, Amount Financed, and Total of Payments for the cost of the loan, including the term, monthly payment amount, and when payments are to commence. We provide the terms two (2) times telephonically and make prominently display of them on our agreements in big bold letters of the first payment. Customers are asked to carefully review the agreement and only proceed to sign and receive the funds if they agree with the terms set forth and are under no obligation to take the loan. However, it is a great financial resource when unforeseen hardships happen. LoanMart is proud to have been able to serve you in obtaining the financial assistance you needed. Should you wish to discuss the details of your account further, please contact LoanMart’s Compliance Department at compliance@loanmart.com.

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