LoanMart Reviews 558

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being friendly, helpful, and professional, often highlighting specific individuals for their excellent service and patience. Many people also appreciate the strong customer service, noting that representatives are often attentive, knowledgeable, and go above and beyond to assist with the loan process. However, some people were dissatisfied with the payment process and the pricing. Several customers reported issues with promised deposits not arriving on time and expressed concerns about high interest rates and the difficulty of paying off loans due to how interest is calculated. Additionally, some reviewers mentioned that the service can be ambiguous, with inconsistencies in information provided by different employees and a lack of flexibility in payment situations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, friendliness, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness and... See more

Payment

Customers consistently express dissatisfaction with the payment process. Many reviewers report that high... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the friendly, efficient, and quick... See more

Price

Users describe negative interactions with price, primarily due to extremely high interest rates. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Their is always a live agent ready to speak with you even when the automative recorder say the office hours are closed. When agents have to call as a reminder it is never threatening rather friendly... See more

Company replied

Rated 4 out of 5 stars

Everyone was wonderful, I thought what a great group to be working with. One BIG problem, My money was to be deposited in my account last night 07/08/2025, nothing hit as promised. Elizabeth

Rated 5 out of 5 stars

This financial company has superb customer service staff. Everyone who answers the phone is fantastic. My loan officer was Sui Murphy, and she did a great job, answering all my questions, being so pat... See more

Company replied

Rated 5 out of 5 stars

They where smooth..very workable fast fast fast I’m so happy this company is awesome now I have too do my part n finished my end on the payments they where fast 15 min or less depositing the cash as t... See more


Company details

  1. Loan agency
  2. Alternative Financial Services
  3. Car finance and loan company
  4. Financial Institution
  5. Non-bank financial service

Written by the company

LoanMart connects consumers with the cash they need, including through car title loans. Credit issues aren’t a problem! Apply in minutes, and get your cash in just hours. Contact us to see your borrowing options and full disclosures. Call toll free: 855-422-7412 or visit us online!


Contact info

3.5

Average

TrustScore 3.5 out of 5

558 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Oh Mrs Murphy and the team at loanmart…

Oh Mrs Murphy and the team at loanmart was really so helpful they really help me out after everything that happened with me very friendly very helpful got me the loan I'm able to repay with no problem thanks so much I recommend this company to all who needs a little help

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Waist of time

Well got to admit that LoanMart is one hell of a company. Got some really smart people there. I was trying to get a 2k loan and I was putting my 2016 titan XD Platinum reserve fully loaded 99775 miles on it that’s paid off. As collateral. I also showed proof of incme of 49k this year. Resale value of my truck is $16234. I was denied because there was no deposit made in last 30 days. I don’t get paid like like that. I get paid when the jobs done and that could be up to 3, to 6 months but its a lot when the check is cut. I tried to explain it to him, but I guess they just couldn’t take it in or comprehend what I was trying to say . So I was denied. I guess some people can do math and others don’t have a clue. Let’s see… 16k truck on a 2k loan. I guess they think that’s a loss for them. Don’t waist your time. Go somewhere else.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

They where smooth..very workable fast…

They where smooth..very workable fast fast fast I’m so happy this company is awesome now I have too do my part n finished my end on the payments they where fast 15 min or less depositing the cash as they promised world class company so far they back up I have bad credit they where the only ones too help everyone shut me down ty so much

18 July 2025
Rated 5 out of 5 stars

My experience was perfect

My experience was perfect, Valeria was very helpful and kind. It is stressful seeking a loan and everyone I spoke to made it really easy and I felt very comfortable with the process. I would highly recommend LoanMart if you are in need of a loan that is simple and quick!

15 July 2025
Rated 4 out of 5 stars

Everyone was wonderful

Everyone was wonderful, I thought what a great group to be working with. One BIG problem, My money was to be deposited in my account last night 07/08/2025, nothing hit as promised. Elizabeth

8 July 2025
Rated 4 out of 5 stars

Great customer service

customer service was polite and helpful

7 July 2025
LoanMart logo

Reply from LoanMart

Thank you for taking the time to share your experience, Kimberly. It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We look forward to being your financial resource again in the future.

Rated 4 out of 5 stars

It is what it says it is.

It is what it says it is.

25 June 2025
LoanMart logo

Reply from LoanMart

Thank you for the 4 star review! We’re glad we were able to help. We truly appreciate your business and look forward to serving you again.

Rated 5 out of 5 stars

Thanks so much

30 June 2025
LoanMart logo

Reply from LoanMart

Thanks Joseph for taking the time to leave a review. We’re happy to hear that you had a positive experience with us. Thanks again for the positive review!

Rated 5 out of 5 stars

Professional

Professional, patient, kind and communicative great staff

26 June 2025
LoanMart logo

Reply from LoanMart

Thank you for the 5 star review! We are happy to have been able to assist you with your financial needs. We’re happy to help whenever you need us again!

Rated 5 out of 5 stars

Friendly and Helpful

The associates were knowledgeable, friendly and helpful. They made me feel comfortable with my decision. Plus the payments are good for the amount you take out. I would highly recommend.

25 June 2025
LoanMart logo

Reply from LoanMart

Thanks much for the review, Brittany! We are thrilled that we were able to help with your financial needs. Thanks again for the positive review!

Rated 5 out of 5 stars

Great Customer Service

This financial company has superb customer service staff. Everyone who answers the phone is fantastic. My loan officer was Sui Murphy, and she did a great job, answering all my questions, being so patient. I recommend this company highly, and they get the job done quickly!

13 June 2025
Unprompted review
LoanMart logo

Reply from LoanMart

Thank you for the 5 star review! We’re glad we were able to assist and happy to hear Sui provided you with the 5-star service we strive for. Thanks again for the positive review!

Rated 5 out of 5 stars

I can’t remember the gentleman’s name…

I can’t remember the gentleman’s name that helped me but he was awesome. Very well spoken and very polite.

11 June 2025
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Reply from LoanMart

Thank you for taking the time to share your experience, Michael. It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. Thanks again for your business.

Rated 5 out of 5 stars

Very pleased!

I spoke with at least 8 folks during the processing of my loan. I had some unusual circumstances that required multiple calls. I'm very pleased with my experience as everyone was very pleasant, helpful, and professional. I loved the followup call the day after loan processing where they wanted to make sure I'd received my money on time.

10 June 2025
LoanMart logo

Reply from LoanMart

Thank you for taking the time to share your experience, Kristie. We’re happy to hear that you had a positive experience with us. We truly appreciate your business and look forward to serving you again.

Rated 5 out of 5 stars

Awesome fast and efficient

Th wey are super helpful and attentive was never an issue to have a actual conversation with a human and they are very efficient on responding to any issues during the loan process

29 April 2025
Rated 5 out of 5 stars

COMPLETELY SATISFIED CUSTOMER!

I AM A (70yr) OLD RETIRED MALE AND THE CUSTOMER SERVICE REPRESENTATIVE WAS PROFESSIONAL, ATTENTIVE, PATIENT AND PERSONABLE. SHE ANSWERED ALL MY QUESTIONS AND WAS VERY KNOWLEDGEABLE, SHE'S AN ASSET TO LOANMART LOANS.

31 May 2025
Rated 1 out of 5 stars

Unprofessional Loanmart Reps

Some LoanMart reps are unprofessional and have slick mouths like they don't care. Non helpful company that doesn't care about helping customers in a tough situation. Needs to offer more assistance regarding payment siutations and life situations.

30 May 2025
Unprompted review
LoanMart logo

Reply from LoanMart

Thanks for the feedback, Chibi. We take pride in treating every customer with excellent service and are sorry to hear that you are unhappy with the level of service provided to you. Thanks again for sharing your feedback.

Rated 1 out of 5 stars

Your company is nothing but Loan Sharks…

Your company is nothing but Loan Sharks & feeds off the needy & the elderly!!

29 May 2025
LoanMart logo

Reply from LoanMart

Thanks for taking the time to leave a review. We regret to hear that you weren’t 100% satisfied with the process. Thanks again for sharing your feedback.

Rated 5 out of 5 stars

Great team support

Experiencing financial strain and working with a team that is compliant within the loan process can be challenging yet rewarding. The fact that I was overwhelmed with personal grievances, the team never gave up on me. They were determined to assist as well as support. Team Sui all the way. Thank you LoanMart!

27 May 2025
Unprompted review

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