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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the payment and withdrawal processes, reporting difficulties in accessing winnings and frequent account suspensions after deposits. Reviewers also found the website to be problematic, citing issues with its functionality and concerns about its reliability. The customer service was consistently described as unhelpful, unresponsive, and difficult to reach, with many encountering automated responses or abrupt chat terminations. Furthermore, many people expressed concerns about the fairness of the games and that the overall user experience was poor, with some even reporting that their accounts were blocked unexpectedly. However, some customers also noted positive aspects, such as fast payouts for some users and a good selection of games. A few other people also felt that the sports betting platform was enjoyable, despite having fewer options than some competitors.

What people talk about most

Payment

Consumers find payment to be negative, with many reporting significant issues with withdrawals. Reviewers... See more

Website

Customers consistently note negative experiences with the website. Many reviewers describe the site as... See more

Customer service

Reviewers express significant dissatisfaction with customer service. Many customers report that assistance is... See more

Product

Reviewers highlight negative aspects of the product, with many expressing strong beliefs that the games are... See more

User experience

Users describe negative interactions with the user experience. Many reviewers report difficulties finding... See more

Reviews shaping this summary

Rated 1 out of 5 stars

absolutely terrible avoid at all costs deposited £10 got £20 "won" £18 can't withdraw any of it because its "bonus money " you have to bet it and even with 50 free spins welcome offer "won" £2.50 lost... See more

Rated 1 out of 5 stars

Absolutel scam! I have had my partner record the game of slots from another device for over 2 hours whilst I play it, have multiple evidence it’s a scam! Jumping! Going dead slow, signing me out, conn... See more

Rated 1 out of 5 stars

Played over a hundred hands on Saturday, shockingly I wasn't dealt a single pocket pair, not even a measley 22. Pocket pair is supposed to be 1 in 17 hands, none in over a hundred, that can only be th... See more


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
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Rated 1 out of 5 stars

I was blocked from this site

I was blocked from this site. Forced ban for 5 years. Why? Because I challenged them over a slot game I played. I queried how the game outcome was in comparison to other sites. They didn't like it, as I managed to prove my findings. I also reported this the the UKGC. Probably why out of spite they blocked me. Players beware. They like it their own way and not the players way, even after producing compelling evidence !

10 May 2024
Unprompted review
Rated 1 out of 5 stars

Site stole £20 from me.

Site stole £20 from me.

Doesn't seem a lot but after reading the review it seems it's happening to other customers too. Does anyone know how to get this investigated and stop it happening to others. They fob you off and make up stories, we appear to be powerless to stop it.

5 May 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS! 888Casino Robbed Me – Stay Away!

888Casino is an absolute joke and a total scam. I made what I thought was my first account and deposited £10, only to find out later I apparently had an old account I didn’t even remember. Any normal, decent website would just tell you your email is already in use and block the duplicate – but not these clowns. They happily took my money, let me play for a bit, and then suddenly logged me out mid-game.

Now I can’t access the new account, can’t get my money back, and there’s literally no way to get real support. Their “live chat” is a joke – you either get stuck with bots or, if you're lucky enough to reach an agent, they straight up end the chat before you even finish typing your problem. Rude, unprofessional, and clearly not interested in helping anyone.

This is theft, plain and simple. £10 might not be much, but it’s the principle – and if they’re doing this to others too, that adds up fast. Avoid 888Casino at all costs. They’re scammers hiding behind broken systems and useless support. I’ll never trust this site again.

24 April 2025
Unprompted review
Rated 1 out of 5 stars

Stay aware of 888

I opened my account of 888 casino, played some money and I doubled it, but when i requested a withdraw they deactivated my account and they sent me this email 2 months ago:
"Your account has not passed our routine security checks which has led us to block it as it is currently under investigation.
This is a discretionary decision and as stated in our Terms and Conditions we reserve the right to suspend your membership and therefore in accordance with these conditions your account with us has been blocked as it is currently under investigation.
During this period no further transactions will occur on this account and any future accounts you open will be blocked and their deposits may not be refunded."
After 2 months I decided to contact the assistance, but they made me wait 30 min for response, copied and pasted the same email they sent me and told me they don't have other infos about my situation.
Obviously they kept the money, but that's not the problem, the problem is that they betrayed my trust in the service, which is far worst then losing a couple hundred euro.
Then its just a post to beware new comers, if you win it could happen even to you.

8 March 2025
Unprompted review
Rated 1 out of 5 stars

Terrible betting site

Terrible betting site. Happy to take your deposit but do not allow withdrawal. Suspended account with the money in it. Using live chat, they just lead you down blind alleys and ignore anything asking to withdraw money. Do not use

20 November 2024
Unprompted review
Rated 1 out of 5 stars

£1400 I'm waiting on.

On Wednesday I deposited £200 and got a verification email. I had to send ID and proof of address which I did. Account was then verified. I deposited a further £800 throughout the day. The balance was £1404 when I got another email saying account was suspended.

I needed to provide a picture of the card back and front used for deposits. Also a copy of my bank statement. A selfie of me holding a picture of my username and a selfie of me holding id.

All provided.

A further email asking for a picture of me holding a bank statement that was used to fund the bank account used for 888.

20 pictures later and still waiting on account verified.

Subsequently I've had an email stating that I am no longer able to bet on sports.

All I want is my money back.

The live chat is just generic responses. They will tell you anything in order to not pay out.

My pictures are apparently blurry even tho there have been 20 taken on a Google xl phone with one of the best cameras on the market.

Avoid.

26 February 2025
Unprompted review
Rated 1 out of 5 stars

Honestly this company in the last year…

Honestly this company in the last year has become one of the worst sites to bet with I’m eligible for promotion so they say but yet every time I qualify they haven’t give me the free bet bet £20 and get £5 free bet upto 3x per day 888 you owe me no less than £80 in free bets your agent said I will have to wait 72hrs it’s been over a week we will see what the regulator has to say about your false advertising and your lies from your customer service agents give your head a shake as soon as I start coming close on bets you don’t want to give me a free bet that you told me I am eligible for crazy business plan as from now I will only bet with best and that’s bet365 by far

22 February 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful company rigged games

Dreadful company rigged games, dodgy bonus offers, where they will just make sure they can take all your money even if you win, my advice is to avoid this company and all their products, they are not to be trusted,

5 February 2025
Unprompted review
Rated 1 out of 5 stars

dodgy

this is a dodgy casino got locked out of my account for no reason bonus went missing and my balance vanished

4 February 2025
Unprompted review
Rated 1 out of 5 stars

Worst web site ever

Worst web site ever . For 1000 spins not even 3 in line, and forgot about any bonus , this web site is rigged ! Biggest hoax ! Play nearly year spend lots of money , never got bonus or win more then 10f , they not even give half of your money back ! Daily bonus every time give 2 spins ,even if will go price or more spin automatically come back to 2 spin . Its scam! Hope someone will report this website and shutdown!!!!

31 January 2024
Unprompted review
Rated 1 out of 5 stars

888 doesn't pay customers in a timely…

888 doesn't pay customers in a timely manner. Took over a month to collect 10 grand from them. Takes 3 to 7 days under $1000. Plus you have to call them and hound them to get paid. I thought this was normal as it was my first time on a gambling site. But I switched over to 2 other sites and get paid within 3 hours. So it's obvious this company shouldn't be operating

28 January 2025
Unprompted review
Rated 1 out of 5 stars

Delayed, Denied and Disappeared

Fully verified account without any bonus claimed. (Genuine Player, No arb bet, No fixed match bet)
888 withdrawal payout intention is cleared. Try to delay, deny and disappear player funds.
Silly actions and reasons
1. Withdrawal method (system error, withdrawal policy and others)
2. Withdrawal bank details (intentionally provide wrongly in system (swift code, email address, name) let the withdrawal rejected and unable to process the withdrawal)
3. Withdrawal time (Try to delay and silent let player forget, small amount withdrawal took more than a month still under In Process status)
4. Withdrawal Reprocess (Manually reprocess again and again to let player give up withdrawal or cancel the withdrawal to bet account, noticed the withdrawal status from Awaiting Process to In Process and to Awaiting Process and to In Process again and again. Never let the system to Processed status)

Conclusion: Disgrace. Don't Waste Time and Energy, Bet Elsewhere.

888 have been penalised material penalty by Gambling Commission UK on social responsibility failed and share price slumped.

31 December 2024
Unprompted review

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