I had an amazing experience shopping with 97th vintage. I’ve ordered twice and each time my items came in a timely manner all the way to the U.S. and were in amazing condition. Will be ordering from t... See more
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Review summary
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Never heard of this shop before, my son wanted a coat and found a good deal for a particular one on there. Was posted on the Monday and arrived on the Wednesday. Will shop here again!
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97th vintage has alot to offer having alot of great pieces. Constant sales and duscounts aswell makes it very affordable. Would highly recommend!!
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This company is extremely responsive and unbelievable to shop from. Their product is unmatched, quality is incredible, and delivery perfect. I stumbled upon them and won’t go back! I’ve made sure to s... See more
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Company details
- #24 of 36 best companies in Vintage Clothing Shop
Information provided by various external sources
97th Vintage - Retro & Vintage Clothing
Contact info
United Kingdom
- www.97thvintage.com
4.5
Excellent
391 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 97th Vintage
Thanks Harry!
Disappointed – Lack of Transparency on Shipping & Product Status
FYI
My previous review was removed for potential defamation so I have now checked this against the TOS and guidelines to ensure it stays up. It's very important potential buyers are made aware of this business practice.
I ordered a vintage YSL sweater expecting standard delivery, only to find out after chasing the order that the item is on a 6-week pre-order. Nowhere on the website was this disclosed at the time of purchase, which feels incredibly misleading. Especially for a vintage item that, by nature, should be available and in stock.
It raises serious questions about authenticity and sourcing. If it's truly vintage, why the long wait? The lack of upfront information combined with the vague communication post-purchase makes this feel more like a drop-ship scenario than a reputable vintage operation. To be clear, I'm not stating this as fact, simply just how it appears to me a consumer. This is my opinion.
I wouldn’t have placed the order had I known the true timeline and unclear sourcing. Transparency matters, especially when shopping for high-ticket vintage pieces.
I hope the brand is able to be more transparent in future to avoid a disappointing customer experience.
FYI I will be happy to update this review when the item is received, is satisfactory, and the website is updated.
1 June 2025
Unprompted review
Reply from 97th Vintage
Hi Tiffany,
I sincerely apologise that you did not have a positive shopping experience with us. It’s important for us to understand where we can improve.
To provide some clarity, the order you placed on May 30th was confirmed to arrive by June 25th at the very latest. This timeline directly contradicts your claim of a six-week delay mentioned in your review, and I want to ensure we maintain transparency in all our interactions.
I truly understand your frustration regarding this situation. This is to confirm that your order has been cancelled as per your request. We’re sorry to see it didn’t work out this time.
Please feel free to reach out to our customer service team on info@97thvintage.com at your earliest convenience. We are always willing to put things right for our customers.
Best,
Team 97th Vintage
My fab jacket arrived quickly
My fab jacket arrived quickly, it’s a great item as described and how it look in pic actually better!
12 June 2025
Unprompted review
Reply from 97th Vintage
Thank you for your feedback Charlotte. We are super grateful for your support!
Team 97th Vintage
Don’t waste your time
Ordered almost 2 weeks ago. Still haven’t received. Have seen that items are shipped 24hrs after order but mine was shipped a week after ordering. No tracking updates and no replies to emails. Don’t waste your time
4 June 2025
Unprompted review
Reply from 97th Vintage
Hi Anita,
Thank you for taking the time to leave a review; I truly value feedback from my customers. However, I feel compelled to address some negative statements made in your review regarding my small business, as I believe they do not accurately reflect the situation.
Since your review was posted, I have noted that your order has been delivered, and you returned 2 out of the 3 items for a refund. I want to confirm that the refund was processed promptly on the same day your return was received. It's important to mention that your order was still in transit at the time of your review, and I had sent you updates via email regarding its status.
I want to ensure that there are no misunderstandings and that your concerns are addressed. I would greatly appreciate the opportunity to discuss this matter further with you. Please let me know if you would be open to having a conversation at your earliest convenience.
Thank you for your understanding, and I look forward to hearing from you soon.
Team 97th Vintage
Purchased an order in April - still haven’t received it.
Purchased an order in April.
No where on the website did it state that the items would be shipped over a month later.
When I contacted them they said it would be shipped in late May.
I received a tracking code but the items have still not been shipped and avoidance of replying to my emails asking where my parcel is.
The order cost a considerable amount and the lack of correspondence around the order is awful.
Not happy at all.
14 April 2025
Unprompted review
Love for Vintage 97th
Its all great i love the page very much! Dont stop this shit! Thanks for all nice pieces!
25 March 2025
Reply from 97th Vintage
Hi Rico,
Thank you for taking the time to share your feedback. We’re so glad to hear you’re loving what we do!
Team 97th Vintage
Good selection of stock on the 97th…
Good selection of stock on the 97th Vintage website and all of the items which i have purchased have been of excellent quality and reasonably priced.
27 March 2025
Reply from 97th Vintage
Hi Jonathan,
Thank you for taking the time to share your feedback. We’re so grateful for your continued support!
Team 97th Vintage
Reply from 97th Vintage
Hi Jeff,
I sincerely apologise that you did not have a positive shopping experience with us. It’s important for us to understand where we can improve.
I have attempted to find your order details but I couldn't locate anything under your name in our system or any email correspondence that might provide context. I would greatly appreciate the opportunity to discuss your experience further so that we can address any concerns you might have.
Regarding our shipping process, I want to reassure you that all orders are dispatched within 24 hours, excluding weekends when our warehouse is closed. I apologise for any delays you experienced.
Please feel free to reach out to our customer service team on info@97thvintage.com at your earliest convenience. We are always willing to put things right for our customers.
Best,
Jordan @ 97th Vintage
Great service and great communication
25 February 2025
Reply from 97th Vintage
Hi Derek,
Thank you for taking the time to share your experience shopping with us. We are always grateful for your continued support!
Team 97th Vintage
great store with great selection of…
great store with great selection of vintage clothing !!!!!!!
20 February 2025
Reply from 97th Vintage
Hi Piotr,
Thank you for taking the time to share your review and your continued support!
P.s the 70s ringer tee you purchased was fire!!!
Team 97th Vintage
AVOID THIS SITE
I would strongly recommend people avoid this store. I ordered an item on December the 19th and it is 10th of February and I still have no item.
I have had to constantly chase the company not once have they been proactive and contacted myself to give me an update.
Every time someone called Jordan eventually gets back to me I get another date in which the item will arrive but it never does and still has not.
Strongly advise people avoid this website as the customer service is disgustingly poor and the items never arrive.
19 December 2024
Unprompted review
Reply from 97th Vintage
Hi Matt,
I understand that the words you chose might seem harsh, and I would like to clarify our situation from my perspective.
As the sole operator of 97th Vintage, along with help from a part-time colleague, I strive to provide a helpful service to all our customers and aim to respond to every inquiry within 24 to 48 hours and continued to do so throughout our emails back and forth.
I acknowledge that we faced minor delays with a stock delivery due to the Chinese New Year, which, unfortunately, was entirely beyond my control and was outlined in an email sent to you on February 4th. Nonetheless, your package was collected by Royal Mail on the same day.
I have reached out to Royal Mail this afternoon to inquire about the status of your parcel, and I will ensure it is redirected back to us. In the meantime, a full refund has been processed as per your request on email.
Best,
Jordan @ 97th Vintage
Ordered £150 premium bundle
Ordered £150 premium bundle. Was very disappointed to receive brands like Naff Naff which have never been classed as premium. Website listed brands which are miss leading only item would be classed as premium and was not worth the money as could buy elsewhere cheaper
24 January 2025
Unprompted review
Reply from 97th Vintage
Hi Chris,
Thank you for being a loyal customer! Your support means the world to us.
Team 97th Vintage
Dishonest seller
Brought a pair of trousers on this seller's Vinted account. The item was listed in the woman's section, but it was actually a pair of men's trousers. I asked to return the item and the seller accepted the request. I said because the seller listed the item wrongly, I should not be the one paying for the return postage. The seller said he/ she would refund me the postage cost via PayPal once the item is back with the seller. Since I posted the return parcel, there is no response from the seller at all. I had to contact Vinted to get my refund (as the seller wouldn't confirm he/ she has received the parcel, despite the tracking clearly showed), and of course, the seller never pay me back for the return postage!
22 November 2024
Unprompted review
Rather Upset
I’m rather upset by my experience with this company. I ordered two items, both of which were unsuitable upon arrival. The bag purchased was removed from their packaging for approximately 30 seconds; it was immediately apparent that it was unsuitable as it was considerably smaller than I was expecting. I barely handled the item and returned it to the packaging immediately. When arranging a return, although advised that swing tags would need to be attached in order for the return to be accepted, I omitted to check because I had not handled the bag for any more than a couple of seconds as aforementioned. During the return process I was advised that the item would
be returned due to the fact the swing tags were missing from the bag. I live in a very minimalist, immaculately clean property and the tag is nowhere to be seen at home in the room I opened the package, meaning it is either in the original packaging having fallen off, or was never there in the first place. Customer service IGNORED my explanation and returned the bag without any consideration or discussion. EDITED IN RESPONSE TO BELOW - thank you for taking the time to respond. However, you miss the point of my review which is that I did not remove the tag. I just didn’t. It either fell off or was never there to begin with.
23 October 2024
Unprompted review
Reply from 97th Vintage
Hi,
I am very sorry to hear you aren’t happy with your experience shopping with us.
When it comes to shopping online, one of the most important things to consider is the returns policy. At 97th Vintage, we take our returns policy seriously to ensure that our customers have a seamless shopping experience.
Our returns policy states that all items returned must have the 97th Vintage swing tag attached. This is a crucial detail, as if the swing tag is removed, the return will be unfortunately made void. We had to deny the return of one item in your order because the swing tag was no longer attached to the item, this was highlighted in our most recent email sent to you.
It's important to note that every item at 97th Vintage is preloved, which means that it may have been used before. However, if the swing tag is no longer attached, we cannot determine if any item has been used since purchase. This is why it is so important to keep the swing tag attached to your items until you are sure you want to keep them.
The importance of the swing tag is highlighted on the tag itself, so be sure to pay attention to this detail when making a return.
Poor experience
I ordered 3 items. A jacket, a jumper and a sweatshirt. The condition of all 3 was described as good or very good. The jacket was fine. The jumper has a hole on the neckline which wasn’t mentioned on the description - it is impossible to repair. The sweatshirt has stains on the front which I have tried to get out and cannot. So the two items were a total waste of money.
30 September 2024
Reply from 97th Vintage
Hi Maura,
First things first, we want to apologise for any inconvenience you may have experienced with your order. We take pride in providing top-notch customer service, so it's disheartening to hear that you weren't completely satisfied. However, we want to make things right for you.
After doing a little detective work, we realised that our Customer Service team never received any feedback from you regarding the issues with your order. We want to make sure that every customer has a positive experience with us, so please don't hesitate to reach out to us at info@97thvintage.com if you have any concerns or would like to initiate a return.
Our returns process is simple and straightforward. Just shoot us an email with your order details and we'll guide you through the next steps.
Best,
The 97th Vintage Team
Very good quality and service
25 September 2024
Unprompted review
Reply from 97th Vintage
Thanks for sharing your review Iain!
Concerns Regarding Purchase and Customer Service Experience
I purchased a sweater with an embroidered YSL logo, which appears to be a brand-new item rather than vintage. Additionally, the tag was removed, raising questions about its authenticity. I paid $300 CAD for this item and was disappointed to find that I had to cover the return shipping costs, as the company would not reimburse me that part.
When I mentioned obtaining verification from a YSL expert regarding the item’s authenticity, I was met with a threat of legal action from a representative named Jordan. This response was both unprofessional and concerning.
I have since discovered that other customers have faced similar issues, reinforcing my belief that this company is not legitimate. I strongly advise others to exercise caution when considering purchases from this retailer.
Regarding your response, time doesn’t matter here. You are not a legitimate business and you sell fakes. Point blank! The world needed to know, even after 13 months. 😘
25 September 2023
Unprompted review
Reply from 97th Vintage
Hi Isabelle,
It is important to note that this review is related to an order purchased 13 months ago. Since then, we have had conversations with you via email to confirm that the items you had purchased were in fact all authentic pre-loved goods. We guided you through the authentication process of your items, and from which, you wished to no longer return the items for a refund. It is sad to see that you have, for whatever reason, left this extremely false accusation on our Trustpilot page over a year later.
Should you have any further queries, we are more than happy to answer any questions via our contact page.
Great Vintage finds!
Got an advert through Instagram so I was a little skeptic about this company but they are incredible! Great quality stuff, amazing price and shipped super quickly. Cant wait to shop again in the future
2 September 2024
Reply from 97th Vintage
Thank you so much for your continued support Hannah!
Product was as described and is a…
Product was as described and is a fantastic buy. I am very happy.
2 September 2024
Reply from 97th Vintage
Hi Daniel,
Thank you for taking the time to leave us a review, we are always grateful for your continued support!
Team 97th Vintage
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