Aberdeen & Shire Bouncy Castle Hire Reviews 20

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had stupidly booked the wrong day for the party, only realised the night before, called and it was no problem, they calmed me down and got everything sorted out for the right day! Will definitely us... See more

Rated 5 out of 5 stars

I have used Helena’s bouncy castle for years and I’m just so delighted every time. They are punctual professional and the bouncy castles are immaculate and clean. They are also very flexible too!... See more

Company replied

Rated 5 out of 5 stars

Fabulous, Helena and Miles ensured my son's 4th birthday party was very special. They bent over backwards and couldn't do enough to make sure the party was enjoyable for everyone who attended. All the... See more

Company replied

Rated 5 out of 5 stars

I hired the disco castle for my sons birthday and I couldn’t of asked for better service! Staff who delivered and collected were friendly, on time and very informative in relation on how to keep the k... See more

Company replied

Company details

  1. Party shop

Information provided by various external sources

We are a family run business based in Portlethen, supplying bouncy castles, disco castles; soft play and accessories to Aberdeen, Aberdeenshire and surrounding areas. All of our castles have current manufacturer or PIPA safety certificates, and our electrical equipment is annually PAT tested. We also have £5m Public Liability Insurance.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helped a stressed out mama

I had stupidly booked the wrong day for the party, only realised the night before, called and it was no problem, they calmed me down and got everything sorted out for the right day! Will definitely use again and would recommend

6 September 2025
Unprompted review
Rated 1 out of 5 stars

You are nobody to them

They canceled my order at 9pm today, and my son's birthday is tomorrow.
The castle was for the celebration.
All companies are closed and I can do a big nothing now !!!
I wish them the same attitude towards their children and that they are disappointed in the same way as my child at the moment.
If you want your child to have a nice birthday, stay away from this company!

26 June 2022
Unprompted review
Rated 5 out of 5 stars

If only all businesses were this good at what they do.....

I have booked a few castles now with Aberdeen & Shire bouncy castles for my daughters birthday and wont look anywhere else. The booking system is very clear, easy to use and and efficient. They castle's were delivered and collected exactly when they said it was going to be which made planning our days easier. The quality and cleanliness of the castles are exceptional. Thank you again guys for an outstanding service. Look forward to the next time

30 April 2021
Unprompted review
Rated 4 out of 5 stars

4 out of 5 stars

The bouncy castle was top notch, the system for booking and paying was good and easy to use, unfortunately 1 of the 2 members of staff delivering and setting up the equipment had no manners and on several occasions just walked away when we were trying ask a question, maybe he was just too busy but thought it let down the otherwise excellent service provided , The second member of staff (young lad) was pleasant and helpful.

15 July 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have used Helena’s bouncy castle for years and I’m just so delighted every time. They are punctual professional and the bouncy castles are immaculate and clean. They are also very flexible too! I would totally recommend them they’ve been fantastic with all our birthday parties and family occasions.

Excellent service every time.

Alice and David

28 February 2019
Unprompted review
Aberdeen & Shire Bouncy Castle Hire logo

Reply from Aberdeen & Shire Bouncy Castle Hire

Thank you both!

Rated 5 out of 5 stars

Fabulous

Fabulous, Helena and Miles ensured my son's 4th birthday party was very special. They bent over backwards and couldn't do enough to make sure the party was enjoyable for everyone who attended. All their bouncy castles and extras are the best quality and the children loved the day. I had a severe chest infection at the time, they were super kind and helped me make sure the venue was spotless after. We couldn't have been happier with our experience. Do not hesitate to use their services, best in local area. Angela Turner

11 February 2019
Unprompted review
Aberdeen & Shire Bouncy Castle Hire logo

Reply from Aberdeen & Shire Bouncy Castle Hire

Thank You Angela!

Rated 5 out of 5 stars

Highly recommended

Highly recommended, hired packages a few times for birthday parties and excellent service, friendly staff! 5*

10 February 2019
Unprompted review
Aberdeen & Shire Bouncy Castle Hire logo

Reply from Aberdeen & Shire Bouncy Castle Hire

Thank You Lesley

Rated 5 out of 5 stars

10/10!

10/10!! Great service and would definitely use again.

9 February 2019
Unprompted review
Aberdeen & Shire Bouncy Castle Hire logo

Reply from Aberdeen & Shire Bouncy Castle Hire

Thank You !

Rated 5 out of 5 stars

Excellent

Excellent. Hired a castle for my sons 1st party and was very delighted with the service and quality.

9 February 2019
Unprompted review
Aberdeen & Shire Bouncy Castle Hire logo

Reply from Aberdeen & Shire Bouncy Castle Hire

Thank You !

Rated 5 out of 5 stars

Excellent service

Excellent service. Rented the paw patrol castle for daughters birthday along with some of the extras. Daughter was delighted. Amazing staff. Definitely 5/5.

9 February 2019
Unprompted review
Aberdeen & Shire Bouncy Castle Hire logo

Reply from Aberdeen & Shire Bouncy Castle Hire

Thank You !

Rated 5 out of 5 stars

would reccomend

Staff very friendly from moment of enquiry to end of party collecting the bundle. Very reliable

9 February 2019
Unprompted review
Aberdeen & Shire Bouncy Castle Hire logo

Reply from Aberdeen & Shire Bouncy Castle Hire

Thank You! Stuart

Rated 5 out of 5 stars

Great service

I hired the disco castle for my sons birthday and I couldn’t of asked for better service! Staff who delivered and collected were friendly, on time and very informative in relation on how to keep the kids safe on and around the castles. Will definitely be returning next year!

9 February 2019
Unprompted review
Aberdeen & Shire Bouncy Castle Hire logo

Reply from Aberdeen & Shire Bouncy Castle Hire

Thank You! Ellie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look