A1 Approved Reviews 

Had a claim, the process was very simple.
My garage called them with a quote. I had to pay an extra £5 labour cost due to their cap but they covered 90% of the bill.
Thank you

I’m am most grateful to A1 approved for the way they accepted a claim even though the garage in error didn’t seek pre approval before making the repair. Everything was done in good faith, and even though they could have refused the claim ( which initially the customer services did and hence 4 stars) when I rang them, and the emailed the full explanation, they impressively accepted a genuine mistake had occurred and honoured the claim. Thank you a1approved!

I strongly advise others to avoid A1 Approved based on my recent experience.

I purchased a used vehicle from a reputable dealer, and the warranty provided was with A1 Approved — a decision I regret. The air conditioning on the car has not worked since the day of purchase. When I attempted to make a claim for the repair of the air conditioning condenser, it was rejected on the basis that a pipe (allegedly causing the issue) wasn’t covered.

However, at the time I received the warranty, pipes and hoses were not excluded. It appears that the company amended their terms after the agreement was in place — something they explicitly state in their own small print cannot happen: “The terms of this Agreement cannot be changed under any circumstances.”

They’re now hiding behind vague wording like “this is not an exhaustive list” and are dismissing claims with no mechanical inspection, just blanket statements. When challenged, they provided no regulator to escalate the complaint to, and I was told that because it’s a “guarantee,” there’s no oversight.

This experience has shown me that A1 Approved appears far more interested in avoiding liability than delivering customer protection. I wouldn’t trust them to pay out on anything meaningful.

Avoid at all costs — and check with your dealer or finance company before accepting a warranty from this provider

I took out this warranty cover when I first got my car it's not worth the paper it is written on, I was sold a car that was heavily under powered and not boosting, after having the car checked over with a diagnostic machine it had swirl flap faults and glow plugs, no garage was willing to get involved due to this warranty company so I took it to bmw for a full diagnostic to be done, I informed the company and they told me to remove my car from the main agent, I refused, they took it upon themselves to take my car from bmw to an independent garage, they didnt even hand the keys into the right place, the guy at the independent garage didn't even know my car was there as it was parked on the main street and keys handed into neighbouring unit for almost a week before the said garage knew it was there. Won't supply a courtesy car, kept telling me it will not be genuine bmw parts as it's took expensive, I didn't buy a premium car for it to be repaired by cheap parts. Ridiculous company has caused so much stress and inconvenience, this warranty isn't worth the paper it's written on.

Replying to your message I did not give you consent to remove my car also it's got nothing to do with the finance company this is down to the car dealer for selling a faulty car, you as the warranty company are liable for repairs on the car, it has now been off the road for 2 months.. It's also not my fault the car needed repaired or how much it cost, this is down to the car dealer, I should still have been supplied with a courtesy car for the inconvenience and stress you have caused, plus the garage you took it too, the mechanic is a genuine nice person he's got no reason to lie about not knowing the car was there.. shocking!!

Like I said before I had cover my car was not drivable as the whole rear air suspension had bust was on the tyres! So tell me how do I drive to the mot centre! Absolute con!

Not worth the paper its written on i definitely rate these to 0 wont renew our cover with these crooks just as bad as direct car credit only out for ur money yesterday AA ATTEND said Turbo has gone in the vechile anways we have gold warranty there saying it isnt covered definitely do not recommend these at all and I can see they have more bad reivews then good

I’m very happy to say A1 is number one I clam and they sort it out so quickly and get the work done thanks for avery think

Van had to go into the garage for a fault on my braking system. The garage contacted A1 approved. Later in the day I received a call stating A1 would be covering the cost

Absolute scam. Purchased a car at car time bury. My warranty I signed for included break down cover with platinum cover. I needed break down cover today and they told me I'm not on the system and i will have to pay for them to come out even though I signed the contract at the dealership and paying for the warranty monthly. Avoid these scamming artists with misleading/fraudulent contracts!! Cancel it immediately!!!

Brought a 2019 Mercedes the same day got a EML light.
Called a1 approved they paid for the diagnostic and approved repair in the same day. Brilliant company

Bought a car through Hippo 11/24. 6 months later and 6000 miles later the gearbox is failing. Cost to repair £1400. Apparently this is categorised as general wear and tear. I thought gearboxes were supposed to last 120000 miles. The £50 per month for 10 months to cover me for something major going wrong was pointless. My advice is prepare for the worst if you can, put £50 per month in a savings account. Then deal with it yourself should something go wrong, because that is what you will end up doing anyway.

Bought warranty in 2023 only done less than 8000miles within 18 Months told me not possible to claim dealership ceased trading there not responseable for warranty? All documents related to their name ?

If there was a minus, or a “danger” star, I would use that.

This company is nothing but a scam, cost me £400 per year and refused to pay for ANY repairs. Made up an excuse for reasons not to pay out, I’ve had to go through my lawyers to take them to court. Please avoid at ALL costs!

Had a small issue with new car and they dealt with it quickly and efficiently, really pleased would highly recommend:)

I wasn't sure about taking out an extended warranty but I was glad when I did.

My vehicle was delivered with an intermittent fault, and I didn't fully recognise it for around 4 months, it was a faulty fly wheel and clutch.

Although it could be argued that A1 had no liability in this case, they stepped in to support me nonetheless.

A1 liaised with the leasing company on my behalf and negotiated with them to split the costs of the repair. I was astonished by how forthcoming they were.

I was extremely nervous about the situation but A1 sorted it and the vehicle was repaired with no inconvenience to me.

Unbelievably, my luck fell short again when another fault occurred several months later and an engine manmanagement light came on.

As with before, I reported the problem to A1 and they immediately took ownership. The fault was again fixed with no cost or inconvenience to me.

If I've learned anything, it's that this company can be relied upon and I know now that trusting them with my vehicle warranty was the right thing to do. I dread to imagine what these issues would have cost me if not.

I'm grateful to A1 for being reputable, professional, and trustworthy. I've never had any trouble getting through to them and they're always quick to help. I fully recommend.

A1 are so well organised and quick to process my claim. Great service!

First time having a car remapped. I untrusted Andy and Blair with my Audi Q3 2.0 tdi sline.
My car ran at 138 bhp 377nm. After the map it came back with 184 bhp and 442nm. Quick chat with And before leaving and explained what to expect.
Car runs faultlessly, no flat spots through the whole range.
Both Andy and Blair are professional, knowledgeable and courteous.
Top job and worthy of the 5 stars.
Would most definitely recommend.
Thanks again guys 🤙✅

Had a problem with my new car after only a few weeks. Karl at A1 was very helpful and dealt with my claim very promptly whilst I was in the garage getting my car fixed.
Great customer service , quick response and Great customer service. Highly recommend

Ben was absolutely amazing. He was able to offer me a great deal and put my mind at rest. Thank you Ben.

Absolute sham... Sold as a high end, prestige car, warranty company, yet will only cover labour costs up to £50 pound per hour and won't cover diagnostics. If you value your car at all I would avoid at all costs.