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A1 Taxis Reviews 

468
•
TrustScore 5 out of 5

4.8

Taxi service
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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the helpful, polite, and professional drivers who consistently arrive punctually for every trip. Passengers also highlight smooth, comfortable rides, mentioning that staff readily assist with luggage and ensure safe journeys to destinations. However, some customers also noted frustrating booking issues where scheduled vehicles completely failed to arrive or were booked for the wrong date. A few reviewers additionally experienced unfulfilled reservations, communication difficulties, and unexpected payment problems that left them stranded. These individuals felt let down by the lack of proper support when resolving these booking failures.

What people talk about most

Service

People report positive experiences with service, often highlighting reliable and punctual drivers. Reviewers... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing drivers as polite, professional, and... See more

Delivery service

Reviewers express high satisfaction regarding the delivery service, frequently highlighting that drivers... See more

Booking process

Customers consistently note ambiguous experiences with booking_process. People report that the platform is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had to take my mother to the Doctors this morning and was very impressed with the whole service, from booking the taxi (helpful and friendly staff) to the lovely, helpful and friendly driver No 22... See more

Rated 5 out of 5 stars

I don't normally do reviews but I just wanted to say a big thank you to the very kind driver who took time out of his busy early morning to help me get to work after the horrendous conditions of the i... See more

Rated 5 out of 5 stars

We love using A1 taxis - always on time and lovely drivers. Car 4 took us to the airport and arrived with a car seat for our daughter already installed which made the progress much smoother. We would... See more

Rated 5 out of 5 stars

Hakim was a superb driver. He navigated the M25 like a prime Jamie Vardy in the box. A clinical operator. Would highly recommend #56 for any occasions in and around the St Albans area.

Company details

  1. Taxi service
  2. Bus and coach company
  3. Courier and Delivery Service
  4. Minibus taxi service
  5. Taxi rank
  6. Transportation service

Contact info

4.8

Excellent

TrustScore 5 out of 5

468 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(468)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

A1 Taxis St Albans

Been taken to Heathrow by driver nr9 with my family. Very nice and kind driver.
A1 taxis St Albans always best transport.
Thank you

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Car #4 collected me

Car #4 collected me. Nice gentleman. Turned up early and got me to my destination in comfort and quickly. A1 Taxi’s are always good and reliable

17 August 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend

Driver 9 was on time, polite and helpful with our bags. The drive was smooth and efficient. Will use again in the future.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Driver 9 - Perfect

We had a great journey with Driver 9 and he took great care loading our wheelchair passenger. He was friendly and kind throughout the whole journey and it made for a great trip.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Spot-on airport pick-up

Got a pick-up from the airport with the family after our summer holiday, lots of suitcases and bags and tired kids. Irfan turned up right on time and made it super easy for us. Really clear text comms and a smooth drive home. Great service as always, thanks :)

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Car 04

Car 04. Great driver as always. Always use A1 for airport pick up and drop off.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Gatwick transfer

We were picked up by driver 56 from Gatwick and taken back home to Harpenden. Appreciated the assistance with our luggage and we had a smooth journey home. Thanks

9 August 2025
Unprompted review

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