Aab Reviews 211

Really responsive and excellent service. I had an issue with my order (my own fault, I ordered wrong item) and the team at AAB were so helpful and made the return and re issue process very easy. Excellent quality and good value for money. They are now our go to place for all modest wear!!!

Aab are my go to and never disappoint. Exceptional quality and exquisite design. Highly recommend.

I’ve been ordering from Aab for a few years now and I love their summer dresses especially. I appreciate that they describe their items accurately so I know what fit to expect, I was able to wear their dresses before and during my pregnancy which was amazing! I also love I can browse their range in John Lewis, wish they stores everywhere!

Love the designs, fabrics and most importantly attention to detail! Comfort, modesty and style. Ive been wearing Aab for many years and it’s definitely my favourite brand ticking all the boxes for my wardrobe.

Quality is exceptional and pricing very reasonable. I'd recommend for purchase any day.

Absolutely umnatched quality and design. Really pleased with the range, and never go anywhere else for my clothing. Great service and always deal with any issues politely & swiftly. Really pleased.

Love! Very affordable for the quality of product you are receiving, the cuts of the garments are stylish yet still very modest in my opinion! Would recommend 100%!!!!!

My experience with Aab is wonderful. I love the fabric of the hijab. It looks great on me and its easy to handle. As a hijab wearer, I need something that looks good and is easy to handle. Aab has proven to provide that in its products. The prints are also amazing. I would strongly recommend it to other clients.

The quality of the clothes is amazing and I’ve bought from them for years.
It may be a bit pricy but they’re really good quality and last a long time.

Comfortable trousers. Good quality material despite going through the dryer often

Customer service needs to improve… they are quite blunt & somewhat rude & speak to you like you’re asking stupid questions. I had a question about my refund which wasn’t even answered. When I further questioned them via whatsapp, they left me on read! Extremely unprofessional!

Great sellers and great customer service

They’re nice for a while but then get ruined quickly like the fabric stains and even tho they are fashiony sometimes it doesn’t look as good as the pictures. They are soooo expensive too, I mean their hijabs are really nice and some items are very nice, but if you want to spend your money on long-lasting stuff then I wouldn’t recommend this. However they are pretty just not the best and sometimes they are not applicable to wear.

Excellent quality I do shopping 🛍 from aab because there Abaya s and maxi dresses are very very nice and comfortable and there hijab are very good quality and comfortable and very good size. I love everything from aab. Quality is really good .thank you 😊 to Aab.

Customer service sucks. Didn’t even offer me a discount on my next order when I didn’t receive my package. They didn’t give me a choice for it to be delivered in a safer place or pick up. It got stolen, answered their customer service was not very friendly. No compassion at all. You would think as a company run by muslims, they’ll be more compassionate towards their customers. But not they weren’t. ZERO compassion. My items that I ordered from them just got stolen because their delivery service is very bad and they didn’t even bother to offer other alternatives. 🙄 Don’t order here.

I feel this company only bother to refund if you question it. I was notified they had received my return and should wait up to 14 business days for the refund to show in my account. 16 days later it still wasn't there. I emailed in and received a reply soon after saying they will refund my money. I have to say the response was quick but I shouldn't have had to email in in the first place. This has happened nearly every single time I have retuned something.
Nice fabrics but ordering and especially returning is such a pain that I am unlikely to be placing any orders in future.

I have just received my order abaya and omg the Quality of the abaya was is so poor and cheap for £60 it’s only Worth £15 if that pleas if u are going to Price something at that price make sure it’s of a quality material and made so disappointed will not be ordering from this website again deceiving customers with the quality of your product

If I could give 0 stars I would. I ordered 8 jersey hijabs and the white labels on each one was sewn on very tightly making it very hard to remove. Each time I tried to remove I was left with a huge hole in each one.
I emailed , telephoned and used their web chat and chased them 5 working days later before they responded.
The customer advisor was extremely rude and kept shouting me down when I tried to explain the issue.
Will never purchase from them again. To other customers, only order jersey hijabs if you are happy to leave the ugly white label on which I was told was a personal preference whether to remove or not! I personally think a hijab looks better without the visible label.
A very costly lesson learnt.

I have been shopping and wearing Aab for nearly a decade, my wardbrode is almost completely just Aab from day time outfits to special occasion. I would have given it a 4 star but, a worthy 5 star because any time I have had an issue the wonderful customer service lady Farheen (sorry if spelt incorrectly) has always resolved my issues immediately. A loyal customer for many many years ahead.

I have purchased numerous abayas from aab and never previously complained when I had issues with size and even stitching (chest pockets not evenly spaced). The return policy always kept me in check as spending 39 dollars to return an item was ludicrous.

Recently, I made an order and the issue was with the extreme sheerness of the item and I decided that, being a loyal customer, I would reach out and tell them that the description needs a change and that I need a creative solution that doesn't involve paying 39 dollars for a return. I feel especially justified in this because the description was misleading and the entire point of the clothing is to be modest.

I was belittled and told it was meant to be worn with something under it (which is obvious because it is an open kimono style - Do they really think I am planning to wear it naked?) The model isn't wearing full sleeves under the item but it doesn't appear see-through in the photos.

Anyway, they have not offered any solutions nor taken the onus upon themselves. They need better descriptions and better customer service.

Edit: Yes, since this complaint was made on this forum, I was given a 30% refund and was unable to return the abaya for a full refund. This discount came after reaching out for weeks with probably 10+ conversations and attempts to get resolution. I am grateful that I received some type of compensation and disturbed by the lengths I had to go to in order to get it. The return policy needs revision. Thank you for not giving nothing and please strive for better.