Aab Reviews 211

I ordered 2 dresses from their website close to Eid and in less than a 4 minutes realized that the material is polyester, called them , emailed them but they dispatched it saying we can’t cancel the order.
Now what I received was cheap fabric not worth the money and shipping is costing me more than what I paid. For me waste of money …$200
Please be aware before you buy anything from here!

I have been a loyal customer for many years but no longer want to order from them - I recently purchased 2 abayas - one in my size which shrunk in length, including the sleeves when washed (used the care instructions provided) I loved the look of the abaya so ordered it again in a much longer length thinking I would wash it and it would be fine but again it shrunk to such an extent the sleeves are too short as is the length - the quality is also appalling. Extremely disappointed- customer service is appalling too, I sent several emails regarding the above and have been completely ignored. It has been 2 months since I sent them and still no reply. The thing that upsets me the most is I thought this was an Islamic company but the way they trade doesn’t reflect that at all.

I would give it a big 0 star I sent my item back it’s gone way over the 14 days
Very bad customer service I would not buy of them after reading all same sort of experience I’m having they keep people money to make profits 🤮
I will be reporting them to trading standers

Worst experience ever . Originally purchased the item from John Lewis so would have expected the customer service from Aab direct to be on point . Made a return and never got a refund . Called up and was told to leave a message and someone will call back within 48hours this didn’t happen. Didn’t get a reply to me email either . Eventually got a refund like 4 weeks later . They didn’t even respond to my email. Certainly won’t be shopping there again

I'm afraid my experience has also been terrible. I found the sizing and quality of my item not to my expectations. I sent it back on the 6th of May and only got a refund on the 22nd of June!!! This, in addition to the high cost of return compared to other companies means I will not order from this company again.

Poor quality cloth , started having bobbles after first use . Paid £70 for a simple abaya was expecting a better quality

Please don't bother ordering at this company. The customer service is appalling. Paid £278 for 2 abayas which was not delivered. Did not take responsibility on delivery and said they could not do anything about it. So I had to track my parcel as what has happened to my parcel to see they have requested my parcel to be resend it back. Now I got to wait for 14 working days for a refund. I thought it was only me to see it is common for Aab to do this as I have seen on other reviews. Be aware so you don't get disappointed as I have.

Minus 5 stars. Absolutely shocking customer service. Do not purchase from this company. They don’t work in line with their policies. Do not answer the phone or reply to your WhatsApp or E-mail messages.
I have been waiting for a refund for over a month (their policy states refunds are completed within 14 days)

I wish I’ve read the reviews before and saved me from the same situation as the others. I too STILL WAITING FOR REFUNDS and it has exceeded the time limits. I have emailed, left messages on the phone, WhatsApp and their website and NO RESPONSE. I’ve lost my faith and trust in them and DEFINITELY AVOID to make purchases. The Customer Service is the WORST thing I’ve ever experienced.

Wow!!
How I regret ordering from here!
Thinking this was a Muslim company how wrong I was!
The customer service is non existent
I have emailed called reached out on social media absolutely no response!!
Disgusted with the customer service!!
Still waiting on my refund it’s only been about 4 weeks!
Save yourself the headache and don’t order from here!

Overcharge and then no customer service!!
I would give them zero stars!
AVOID AVOID AVOID

Please please please DO NOT ORDER from them unless you’re sure about the item you’re ordering.

The return policy is horrendous!!!

My returned items arrived at their depot on 2nd May, and it has now passed 14 working days, they have yet process the refunds.

Clearly something dodgy being practice with this company, probably the laundered money hasn’t been ‘cleaned’ hence the delayed refund.

If possible pay with Credit Card or PayPal so you can dispute this and don’t have to be out of pocket for too long..

If I could give them minus stars I would. They have scammed me of my refund. I returned 2 dresses in a one package (i normally buy M/56, when first order came the size was small, ordered large, compared it to
other dresses i have purchased L/56 was exactly the same as my old M/56, dresses were exactly the same style) - emailed them of what I was doing (their policy says they will respond with 24hrs) no contact. Then 15 days after returning items I have to request via PayPal for a refund and the only refund me one dress. This is meant to be a muslim company but that is a front for their fraudulent and despicable customer services. Nothing islamic about this company, no islamic etiquette on buying and selling. Disgusting customer service, do not buy from them.

I really love this company regarding their items and I am a loyal customer and will always be, however
I am extremely disappointed in the returns policy. I made an order accidentally and before the funds were taken from my account I asked to cancel. I was told they couldn’t do that and I could return it.
I returned my item and received an email to say they had received ok 3rd May.
Since then STILL no refund.
I am extremely disappointed, no other retailer EVER takes this long to refund?? A big company such as yourselves who sells abayas at such extortionate prices should atleast have a smooth sailing returns process!
Also they never ever pick up their phones.
Looking at other reviews I can see this is a common occurrence.
AAB please do better or you will lose customers because of this.

I wish I had read the reviews before ordering!
Sent my whole order back and they received it back the 27/4 and it’s the 3/5 now 6 days later and no refund has been given. Not good enough! I’m not happy!

Exceptionally poor customer service. Shame on them as serving to a Muslim community but cannot answer phone , email or text for 4 day and still sending the wrong item.

very bad experience with them , they sent me wrong items and they didn’t except them back , don’t recommend

Ridiculous and unscrupulous company. I placed an order and found something else more suitable. I wanted to cancel the order. I emailed them before any funds had been taken/processed from my bank. Their response appears below. They responded twice to my emails but decided it was too hard to not take my money. Scam artists and unscrupulous. There is always a cooling off period of 14 days for purchases. Consumers should be able to change their minds. Pathetic company.

Asalaamu Alaykum

Thank you for your email.

We are very sorry however due to the large volume of orders and customer correspondence that we are currently receiving, we are unable to change or amend any orders that have been placed.

We will be happy for you to return any unsuitable items for a refund or exchange.

Apologies for any disappointment caused.

Thanks

Aab Customer Care

It’s been over two weeks and this horrid unprofessional and incompetent clothing brand is still holding onto my money from my returns! They’re simply using it till the end! Which company refunds after two weeks??? Usually takes two days! I’ll NEVER BUY FROM THEM AGAIN!!!!

If I could give 0 star here I would.

Poor material and colours - looks nice in pictures only. I didn’t even fully open all the abayas - I just tried one and closed the pack and sent for refund.

Been waiting ages and no refund and no replies to my email. Waiting to receive just over £400 in total. How ridiculous - they have received my return- they even re posted the size on the website - but yet they can’t process my refund.

This has to be the worst customer service ever, if only I read the reviews before. I was going to order something else from them - hijab magnets which were nice however they have completely lost a customer.

I do a lot of online shopping and companies in general are very good with their refunds. I have never known anyone to take so long. In actual fact I returned some other things to another company same day, that was received internationally within 2 days using their free post label and I was refunded the SAME day. Now that’s what you call customer service !

Aab please refund me otherwise I will claim charge back on my credit card. I can’t wait any longer.

Spent 1,000 USD to find out the quality was extremely poor. The company won't refund me the money. I can find better material and designs on other websites DONT USE THIS WEBSITE. DONT WASTE YOUR HARD EARNED MONEY